Kilometer-long queues due to pensioners who are forced to pay communal services every day. Because of this, it is impossible to receive a parcel without standing for several hours. Mail does not perform its direct functions.
I come to this department more than once to pay for services, the operators are polite, cultured and quickly serve customers, which cannot be said about the boss of this ops, customers are not happy that she makes them wait for half an hour when receiving cash payments, screams from her office and laughter are heard and distracts workers from work and shouts from the office so that they come to her and they throw clients go to her after finding out what she wants from them and clients wait until the problem is solved