Service? No, you haven't heard. I checked into a junior suite in building B. The toilet was not cleaned, bread crumbs and cakes were lying on the chairs in the room. They didn't even apologize for that. The cleaner said with a reproachful tone, "Well, they probably called me somewhere when I was cleaning, so I didn't finish it." In the building, they sheathed the building with a glass case from the outside, like they improved the outside. A strange decision. You open the window in the room, and there's another glass wall that has no windows. The standard rooms have a musty smell, it's dark, as if you enter a cave and this is like the best hotel in the city, which is not cheap
Nice hotel. Only they have a swimming pool and sauna, in my opinion, although I may be mistaken. The breakfast is not bad. The only thing at check-in was a small mess at the reception and colleagues had problems with accommodation. But in general, it's not bad.
A very modern hotel at the highest level! Very pleasant service! Great cuisine! I recommend it!
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3
SamPavlov
Level 18 Local Expert
February 2, 2024
The best thing in the city, a wonderful gym, excellent breakfasts, a swimming pool, a rooftop restaurant with sunset views.
Of the cons in winter in the tower when the wind is cold to live
Wonderful hotel, great staff. The breakfasts are royal! Children under 12 stay free of charge. A gym, a swimming pool, and a sauna are available to guests. I recommend it to everyone!
In general, the hotel is good, the Internet is working without problems throughout the hotel. The breakfasts are good, there is a large selection. I put 4, only because of the weak sound insulation! The neighbors and those in the hallway can be heard in the room.
I would like to refresh the repair room, but you can live. The staff and the kitchen are excellent. Breakfast is generally for all 10*. I will definitely come again.
In general, everything is decent, but the rooms have terrible audibility. Especially in rooms with connecting doors.
Do not warn that there is no hot water! In hotels, boilers are already at a much lower level. For a rather impressive price for accommodation, the hotel frankly does not hold up, especially the staff.
One of the advantages is the fast Internet.
In principle, it's fine! I can only ask for two things!
1. Please take responsibility for the selection of staff in the restaurant! In the morning, there are constantly not enough elementary clean appliances at breakfast, glasses for drinks, coffee cups, waiters are like sleepy flies. They don't respond to requests!
2. The technique at the reception desk takes some time to print out several sheets!
A great hotel for the money. The breakfast is amazing, buffet style, a choice for every taste. The pool was never used, not our entrance. Apparently he's through the gym, which is extremely inconvenient
Probably the best hotel in Pavlodar at the current time. of course, it cannot be compared with hotels with global brands.But I was pleasantly surprised.The breakfast is super, it also includes a sauna, a swimming pool and a gym, as I remember.There are always a lot of visitors .The staff is polite, the service is normal, clean!
The rooms stink, room 2110 the sewer in the shower stinks, it feels like you're sleeping in the toilet. The staff is friendly. The cleaning is weak, the empty shampoo tube has not been removed, so it is not carefully cleaned. Breakfasts for 3+ it feels like the efficiency of the hotel is not to exhibit fish and various delicious products. The assortment has dropped. At the reception, the staff (girls) are mistaken, in particular, they made a mistake with my early check-in, asked me to leave a deposit, although I work for a company that is an old client of Irtysh. Then I showed the voucher, where it turned out there was an early check-in. The food at the lobby bar is overpriced. But the kitchen is good, the food is delicious.
A disgusting hotel. They gave me a room that hadn't been cleaned. There were bathrobes lying around, the bed was not made, the bedclothes were all crumpled. After the call asking to fix the situation, no one went up from the staff to the room. We went down to the reception, the receptionist pretended that he would send the staff now. We took the money.
A well-deserved four, except that there are not enough underfloor heating in the bathroom. At an early check-in, they expected to be fed breakfast, but no.
A little more light in the rooms, but this is a disease of all hotels.
Huge rooms, a wonderful restaurant, but there is no safe in the rooms. It turns out that if you want to go to the pool, you need to take your passport and money with you👹
A very chic hotel. The kitchen is super, everything is very tasty. The staff is nice and courteous. It's cozy, like you're at home.I recommend it to everyone.
I stopped by for coffee, however, 15 minutes before closing time. They did not serve, they said they would not be in time. It's okay, but the sediment remains
Nice hotel. Kind of the best in town. In comparison with the rest - a clear 5 stars. But of course, one of the most expensive. 30,000 tenge per night standard room
Quite a convenient location
Warm, cozy, clean.
I stop all the time, I recommend it to others.
The breakfasts are decent.
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2
Роман М
Level 20 Local Expert
February 24, 2023
A great hotel, everything is clean, cozy, neat and beautiful. The only thing you need to book through their website is that you can't just call the hotel and book a room. The Internet is not good everywhere
A pretty clean and cozy hotel! The breakfast is amazing! Not far from the Irtysh embankment. Across the street is the Great Patriotic War Memorial Park.
It is inconvenient to book remotely, payment is possible only through a "certain bank", cardholders of other banks of the Republic of Kazakhstan will find it difficult to book and pay without a "certain bank" card.
The rest is a solid four, the renovation is no longer new, but the rooms are clean enough.
The rooms are large, spacious, there is not enough lighting, in general everything is fine, I advise you to stay there, there is a swimming pool and sauna in the accommodation, it's cool
A luxury hotel, the level corresponds. They settled in quietly at night. Breakfast is included-buffet (the menu is varied).The rooms are clean and tidy.
The lobby is huge and comfortable, with a bar and waiters!!! The rooms are big! The ceiling in the room is high! But it's cold in the room!(it was -20 outside) The staff is polite and attentive! The hotel is relatively new, but I observed cracks on the walls)) Breakfast is a buffet, you can eat.
We settled a friend in a semi-suite, with a stretch of 3 balls.
Let's start with the reception, we booked a room, they didn't immediately find it for us until they showed us an electronic reservation.
The room at the entrance, a crack in the door on the side with a finger, they thought it was open.
There is one hanger in the wardrobe, worth its weight in gold 🤦♂️
Pillows are not possible to sleep.
There is no safe, I had to carry my documents with me.
And there are many more disadvantages...
A place for officials. The aura is dark. The numbers are outdated. The condition of the room is not worth the price. Well done about breakfast. The menu is good.