Gomelgaz, filial
168 reviews
September 1, 2024
The technicians came to produce the service. Including a gas stove . They asked: Should we turn on the watch? It's such a recording device. I said, turn it on, because before that I had done it 3 times and did not finish it. The first time did not come at all, as promised. The second one came as on his own, said that they would have problems if I complained. But he was in a hurry and his work was not enough for a long time, the boiler went out. And by the way, before the first one that didn't come, there was one. Is it working? Yes, I replied. We have a schedule, 30 minutes per client. In short, he took the money and left. After that, two weeks later, the boiler went out. I then figured out that it was necessary to pull out the burner, after unscrewing it, rinse it. So of these two, one did it and then worked properly. NO ONE HAS DONE THIS BEFORE.!!! THAT is, it did not unscrew or rinse. This time I paid for the diagnostics, which entitles me to a 3-year operating permit, so the boiler has expired. As a result, I gave away about more than 90 rubles. Starting with the first one, who took the money and did nothing, gave the second one, who was in a hurry, and this is most of it. But while this master was performing maintenance on the boiler , he allowed himself an impermissible tone . The second one who watched my gas stove is no better than the first one. The behavior is boorish. It's for my money. And when they came out, this younger one, who was making the boiler, told me that this was because I told them to turn on the watch. In a good way , it was necessary to throw it right by the scruff of the neck.
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2
September 26, 2024
I came in June, the master did not find any damage to the boiler, handed over the contract for payment, made the payment, it was time to turn on the boiler because September and the nights are cold, as a result, they conjured near the boiler trying to turn on the heating, the boiler does not turn on, apparently something with automation, called to call the master, the operator offered a call to October 2nd!!!(At the same time, she said that the t/o warranty is 2 weeks and this call will already be paid because the warranty period has expired! But I'm sorry, before the arrival of this master wizard, the boiler was working properly!!)
And before October 2, should I turn on the heater with my child? All payments are paid on time, there are no arrears! when there is no payment for utilities, debt and penalties grow, and no one is responsible for poor-quality service
Where should I file a complaint?
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3
November 11, 2024
On the 50th anniversary of Gomselmash street, 11.11.24, capital repairs are being made, so the gas meter was hung up. Do you think it's beautiful almost in the middle of the table? Why not in the middle of the kitchen, to be sure? Before that, our valiant Horus.Gaz hung him up in a different way, now the same mountain.Gaz said that it was not right and outweighed it. You can't decide between yourselves how to do it right and how not to? Are you doing the same horror at home? At least they didn't put it in the locker, like in the next doorway!
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2
October 25, 2024
We were there on Saturday. They reissued the contract to my grandmother. Everything was done quickly. It took about 20 minutes. The staff is polite and attentive. Everything is clear and convenient inside.
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June 30, 2024
Polite staff who always explain everything, cleanly, neatly. The service is fast and high-quality
Thanks to the electronic queue, there is no confusion as it was before
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2
July 15, 2024
They were served quickly.
The waiting time passed unnoticed. Waiting rooms are equipped. The air conditioners are working.
Convenient electronic queue. There is an employee in the hall who helps visitors, it is very convenient.
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3
August 8, 2024
The organization has grown in service, Well done! The queue for coupons, specialists on the spot solve all issues, will consult from A to Z ... It is unnecessary to run around the offices or where! It would be like that everywhere) Service at a height 👍👍👍👍👍
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June 1, 2024
We came to do maintenance, immediately offered a video shoot.The employee was polite, examined the heating equipment very carefully.I checked everything!!! I would be afraid to spoil something myself! I'm happy with the sprinkling. And I am happy with the regional gas, they reminded me in the morning that the maintenance period is ending, then they offered, they did not impose, but offered to do it today.They thanked me for agreeing!!! Well, very pleasant service!!!!! THANKS
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April 26, 2024
A cozy room, courteous staff will provide assistance in any matter. The electronic queue eliminates the conflict between visitors. There is an opportunity to comfortably wait for your turn. There is a place for drawing for visitors with children.
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3
August 22, 2024
There are many questions for the meter maintenance department and the customer service department. People don't appreciate their work, they talk to people rudely, disdainfully.
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February 5, 2024
The transfer of the gas valve by 10 cm was made out. The project, consideration - more than a month! And this despite the fact that all the papers are in order and in stock!
When making the export itself, I asked the operator: it's better for me to remove the stove and move it so that they can get to work faster. Answer: yes, take it off.
Result: penalty for unauthorized shutdown!
Three people have arrived, one is working, two are watching. Stupidly plugged a hole in the pipe with a piece of paper (my faucet is still closed and holding), cut off 10 cm with a grinder and screwed the counter. It took 20 minutes.
I came to pay and paid at the checkout without reading it. They gave me the estimate and the receipt. And the estimate includes electrodes and 40 liters of gas, welding work and a wild list of materials!!! People, ask for this estimate first, read it and only then pay! Pure deception! The maximum that they used for me was a grinder, an old disk and tow. And I paid 250 rubles.
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5
1
March 31, 2024
Paradoxically, despite the fact that this is a government institution, everything is very modern and conveniently organized there. The staff work quickly, explain everything clearly and clearly.
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3
June 18, 2024
They made a tap to connect the oven, changed the gas. counter. We did everything carefully and professionally. Excellent specialists. Novob. Leningradskaya St. district
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June 15, 2024
After calling the specified numbers to clarify the details, the operator Tamara answered me, she is such a sensitive, kind, responsive person. I was very pleasantly surprised. If suddenly someone from this organization reads it, thank her very much!!!
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2
March 23, 2024
I'm pleasantly surprised.
Electronic queue. Quick resolution of issues. Polite and friendly attitude.
Compared to my previous visits, this is a very significant improvement!
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3
November 21, 2023
As everywhere there are different specialists! But I want to say that many people go to meet and help. Mom and grandma applied with a project to change the gas stove and boiler, female employees helped and prompted everything! It is very nice that an elderly person (grandmother) was treated like a human being, she does not understand everything, but the employees came to the rescue! Worthy! Thank you for your responsiveness and help!
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4
August 2, 2024
The service is excellent. Quickly, competently and professionally!
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3
March 21, 2024
We addressed the issue of re-signing the contract, it took at most 15 minutes. Literally a couple of people were waiting for the opening on a weekday. Electronic queue, pleasant room (clean, beautiful, sofas, chairs, water). Pleasant staff, explained everything, reminded in advance about the verification. It's a pleasure to do business!
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3
January 29, 2024
I don't know where to complain, but the situation is interesting, they send notifications to boilers, but not a word about firefighters that they also have to clean chimneys....and now it's January, we call service 104. and that interesting thing began, and because we didn't have firefighters, the service will come and instead of helping turn on the boiler, which does not light up and there is no heating, they will also block it.and there is a small child and a disabled person of the 1st group in the house.winter is without heating....And if the firefighters don't come, their service can't do anything....cool
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3
3
May 16, 2024
The service is below average. The program often hangs, you have to drive in vain. It is almost impossible to obtain adequate information. Money is withdrawn for an erroneous payment. They violate the rights of the consumer, return the money paid by card, in cash and take a commission.
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1
December 19, 2024
First, they give a paper stating that there are no debts, then, for some joy, they write off funds from the account allegedly on account of the debt and file a lawsuit. We have all the papers on hand. Let's go to them to figure it out - the answer is: "Oh, well, there's an error in the system, just think about it." As a result, not all the funds were returned, but only a part. What was withheld is explained by the fact that they spent on legal costs. Lawlessness in its purest form. I'll see you in court.
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1
December 8, 2023
It is beautiful, cozy, polite staff, pleasant to communicate, there are no complaints about the services provided for 16 years.Thank you.
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3
April 24, 2024
It is not possible to get through, and if you picked up the phone, immediately reset!Hello, my call costs money too, I don't really want to listen to your music for half an hour.Calculations should be done correctly right away so as not to create unnecessary calls and questions to you.
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2
2
April 30, 2024
A specialist at the exit says one information, and at the reception another specialist says another information ........come to a common denominator and learn math.part.
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1
January 26, 2023
I was at a reception with the director of Leninsky Igor Anatolyevich twice, he treated my problem specifically with understanding and helped.I also want to note the participation of Andrei Yuryevich Konik, the head of the settlement group, in solving the issue, if I was not mistaken with the patronymic.He called me back personally and clarified what question I had made an appointment with.He was not indifferent and helped with advice.One of the disadvantages is that you need to wait for an appointment, but this issue does not depend on the head, people go to him in a stream.If we take the calculation group, then as luck would have it, there is a queue, and for example, on Monday evening it is absolutely free.I've been to different operators, no one has ever been rude to me, and I hope this is no exception.so far, five stars and I hope you won't have to change the review.
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5
January 24, 2024
Zero star, even -1. It is not possible to get through. Are you in Timbuktu? Payments are calculated randomly. Are you updating your database at all? What's the point of setting up an answering machine if there are short beeps immediately after listening.?
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4
August 24, 2023
A very complicated organization!))) Yes, it is necessary, yes specialized, but nevertheless designed to work for the benefit of people. I had to face them, they can't, but rather don't WANT to explain the subtleties of their organization to customers. Is it really impossible for people to visually show on the spot the difference between a "flexible metal gas pipeline" and a "hose"? I had to go to a specialty store for this)))
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3
4
December 26, 2023
Comfortably done in the lobby and in the reception room, an electronic queue. But, dear ones, spending 1.5 hours of your weekend time in order to renegotiate the contract is trash.
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3
November 4, 2024
There is an electronic queue, but there are often huge queues.
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August 25, 2024
An interesting place where professionals work
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March 2, 2023
We are from Russia. There was a need to contact your organization, they were met and served quickly , politely and with understanding. This also applies to other structures in the city of Gomel. Many thanks to the Belarusians for their attention and responsiveness.
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5
August 21, 2024
Inexpensive and decent in quality
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2
March 23, 2024
RESPECT! I TOOK the TICKET, immediately entered. Probably lucky. 10 minutes and I've decided everything. Spastbo! Operatively, culturally. Everyone should work like this!
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3
April 11, 2024
Nice, friendly staff, no queue) fast service!
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3
July 22, 2024
There are many professionals who do their job well.
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October 2, 2024
Everything is fine, but it's a long time to wait for an appointment
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2
July 8, 2024
I signed a contract. Fast, convenient, there are air conditioners!
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3
November 2, 2021
In general, it's a cool place, there are free masks, water to drink, their appliances are on display, there is a children's area with a tablet the size of a dining table. High-tech sensor computers where you can watch the briefing. There is a tablet near each specialist to evaluate their work. Electronic queue. Large information touch-screen displays. After visiting this place, I was very impressed. The toilet also has everything you need, even for the disabled. Upholstered furniture. I haven't seen half of this anywhere, I didn't expect to be surprised by gomeloblgaz, I didn't want to leave, I still had to explore this place.
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2
September 23, 2022
I sincerely thank Tamara Nikolaevna Marachuk for her professional attitude, attentive and friendly attitude to the client, for the desire to help, for human kindness. Dudareva L. N., Gomel district, Pribor village, Zalineynaya str., 13
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5
1
April 9, 2023
I had a chance to contact you on settlement issues, the staff is qualified, friendly, served and provided assistance in the matter at a high level.
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4
October 27, 2024
Fast service, qualified staff, 10/10
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3
1
February 10, 2022
it's good when there are a lot of babos, and even strangers. You can criticize other people's money and for free. So it is here. It is necessary to somehow curl up in front of the higher management. To make a competent show-off, a museum. There are not enough gold toilet bowls. Like for you people, enjoy. And what do people need it for? I doubt. They would gladly not come here from the word at all, but just sitting at home they entered the automated database of this enterprise and remotely solved all the issues. But judging by the fact that Gorgaz lost the case on the automation of the IBD, and a lot of money was invested, it was necessary to justify something. It's brilliant. Bravo. Remember, people, all employees are just performers, our money is collected and they are obliged!!! be polite and considerate. For consideration.
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10
November 3, 2022
The service is very high quality, the staff is very kind and responsive, we strive to do everything for the sake of customers and meet them halfway, we do not have to wait very long because the staff is very responsible.
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2
July 28, 2022
After reading the negative reviews, I was ready for minor dirty tricks. But visiting this organization left a pleasant impression. High-quality, competent, and, most importantly, fast service and very polite staff.
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1
March 13, 2023
I turned to such a problem as how to switch the stove to the hob, and was surprised that they tried to come to me even before the scheduled date. Polite staff whenever I didn't apply. I give you 5 stars!!
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3
December 30, 2022
99% of gas meters after checking Gomeloblgaz suddenly turned out to be out of order. And most importantly, they are beyond repair. I need to buy a new one at my own expense. But the trouble is, such a meter is not produced in Belarus, the manufacturer seems to be resting. Therefore, buy another one and we will come and digest for you and the fact that I have built-in equipment. Nobody cares.
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8
November 22, 2024
Excellent staff, helpful and competent.
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July 17, 2023
It's impossible to get through. Until you find the right number, you'll get off the bag. The attitude towards people is disdainful. And the payment is charged a day earlier. If it was possible to put 0 stars, I would put it.
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8
September 24, 2023
I came to pay for gas, got on a break, the employee at the reception made everything out, here at the checkout and the break is over, everything is normal
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3
February 3, 2023
We are making out the gas connection, we will be scared for a very long time ... and all that, but it turned out everything was fast, promptly, they came to us, explained everything on their fingers, painted what for ... 3 weeks and we are already with the gas project!
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