We agreed to deliver concrete at 14-00 outside the city. Almost at the scheduled time, they called and said there was a delay on ... ~3 hours. according to the control call, it turned out that the car would be loaded at 16-30 at best. That is, it would have been delivered at 17-45 at best. That is, the delay would have been 4 hours. I asked people to help with filling - I disrupted people, my plans were thwarted.
Refused delivery.
Addition.
I decided to give a second chance. I ordered for 11-00. I...... At 9 a.m., the call that the delay and the concrete will be by 13-00. As a result, they were brought by 13-30.
They warned that it would take 1 hour to unload. I unloaded it for about 1 hour and 20 minutes. And in 20 minutes they took money from above! That is, the fact that the client is forced to stand idle for almost a day in total!!! This is normal, but pay for their 20 minutes.
They did not give any documents at all (neither invoices nor a certificate for concrete). We will leave this issue to the regulatory authorities.
Exploring the market, I realized that the whole city is loaded in 3 companies and the price tag for concrete is the same for everyone in the city, plus or minus delivery.
I made conclusions for myself.
A very excellent company, yesterday I ordered rings for the sewer, today they already brought them at lunch, and this despite the fact that I live and had to be delivered to Khoyniki. The employees are polite and attentive, the driver Artyom, who did the delivery and installation, helped and suggested how best and easier it is to drive up and mount the well.Thank you all very much!!!You are the best!!!
I ordered concrete for the foundation and for the armature from this company. Great guys. The concrete is of excellent quality. Delivery at an adequate price and fast enough. The driver, Alexander, is above all praise. He carefully fed the concrete to the armory, helped. Thank you very much!
We ordered sewer rings. Everything is clear, at the agreed time. Special thanks to the driver: he helped and advised, and even when he got stuck on our site, he kept calm
The company is very good, I ordered rings, they are delivered on time.The staff is polite.Special thanks to the driver Artyom on the manipulator, he will always tell you how best to install the rings and where it is better to drive up.I advise you to seek cooperation.
I want to express my great gratitude!!! Rings with lids were needed very urgently, wherever I went, everyone spoke only after a couple of days. This company or company does not know how to do it correctly, they delivered it on the day of the appeal, they also helped with a large manipulator and even helped to organize the entrance))) I am very very grateful!!! I will recommend it to everyone! Thanks)
We ordered reinforced concrete rings, the driver Artyom brought them, lowered them into the pit, suggested how best, liked everything, a good company and good employees
According to the prices, it is inexpensive, but in fact outside the city, 17 km, the price increases by 2 times. I can't get through, my voice mail is triggered.
I ordered rings, everything is normal. Many thanks to the manipulator Artem. 5*
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В
Владислав
Level 2 Local Expert
October 4, 2023
If you need a small volume of concrete (up to 1 m3), do not contact this organization in any case!!! If possible, look for any options (up to the point that it's easier and faster to rent a concrete mixer and pour everything in a day or two, it will be MUCH, MUCH FASTER and I'm sure it's not too little cheaper either) but I repeat, do not contact this organization!!! This GREEDY company is not interested in your small volumes at all. Today is exactly a month since I've been waiting for concrete from them. Some promises that are about to be ... but in the end nothing!
Terrible attitude towards customers.I ordered 3 rings and a lid, they said they would be delivered in 3 days.After 3 days, nothing was brought and they do not get in touch.Avoid this company.
I ordered a brick paving tile, with delivery and unloading to Khoyniki in November last year, installed it on my own, and in December the tile began to swell and crack. The company did not provide any accompanying documents, neither certificates nor invoices, no checks. The representative with whom there was a dialogue about the sale and delivery promised to hand over the relevant documents, but did not do so. In the early spring of 2022, he began to call and express his displeasure with the tile, they recognized that some of the batch was defective and promised to return and reimburse expenses, but everything ended with promises. The representative stopped answering calls, and other employees of the company that I contacted redirected my calls to the same person. I will contact the Consumer Protection Society.
We ordered rings for the well, everything was delivered, installed on time.Driver
Vladimir is responsible and polite.I liked everything.I recommend it to everyone.
Fast, high-quality, relatively inexpensive, polite communication, the ability to change the order and delivery time (as it turned out in my case). In general, I am satisfied and will definitely use the services next time, if necessary, and I will also advise my friends. And, yes, I ordered sewer rings with lids. They were installed almost like jewelry. Why almost? Because the difference in the junction of the rings between themselves and the lid is no more than 5 millimeters.
I have been using the Grail company's services for the third year. IP Medvedeva I. M. In difficult situations, drivers always took part and helped to get out of trouble... Just like yesterday in the village. A new life.... The customer's formwork was torn----- the driver was saving the situation up to his ears in concrete... Thanks to the Grail team.. Respect!!!.... Medvedeva I. M.
We are very satisfied with the quality of the services provided. Well done guys, everything is on time and on time. Delivery, installation are all on time. Special thanks to Dmitry and Artyom. Guys, have a long time of work and good customers
I ordered 12 cubic meters of concrete. The first car: I understand that this is maz and it does not have the ability to smoothly feed concrete, but it did not even get the tray where it was necessary to pour it far, although it could be driven up there (from all sides), it says and so it will flow. After unloading, he didn't even ask where to wash up and poured everything under his feet. Where the concrete was abruptly supplied, the formwork stuck out in some places. The second car is Renault 4282:as if from another company, he immediately went out, looked, found out what was what, carefully poured out the contents of the mixer, was not lazy to rearrange the car once again (even where it seemed it was not necessary to do this). After work, I asked him in advance: where is he planning to wash. So this one said he'd be lucky with himself! I respect you! And the last thing. I've been in concrete for years. My calculations on the volume of concrete have always coincided one to one due to the lack of several buckets. So the calculation for filling was 10kub plus I threw 2kub for unforeseen circumstances. And in the case of the remaining concrete, I prepared a place for its implementation. As a result, 1 cube was not enough for where I expected to fill 10. Am I like that, was I not getting enough sleep on the RBU, or was I leaked on the way?!? Then I ordered lumber. 175rub turns out to be the 4th grade, and 1st 2nd 3rd 220rub. I came to pick up the order, we chose what we could from the 4th grade, and we paid as for the 1st. What was used for construction was covered with fungus after a month, although the same material is nearby and under the same conditions, but from a different sawmill without fungal damage. That's the experience of working with this company. Draw conclusions for yourself, and before contacting me, I will think 100 times "is it worth it?".
I ordered concrete M250 P4 from the company, twice, on the foundation of the bathhouse and on the floor slab of the 1st floor of the house. The quality of concrete is not constant, then P3 is diluted with water to P4, the mixture is stratified and water separation occurs, then it is P4 that is brought. There is a lot of organic and other debris in the mixture, which is far from pleasing, such a thing is unacceptable in responsible structures. Otherwise, the order is delivery, everything is fine, they give an hour for unloading by car, it's nice. They give a certificate, but without documents for payment, the price is slightly lower for cash. I hope that the company will soon have a sand sieve and clean crushed stone, without organic matter and other debris, then it will be possible to recommend it.