A wonderful place, a girl's birthday was celebrated, I really liked the format of the institution.
The food is average, we need to work on it.
The playground is also beautiful, but requires attention and improvement, the doors at the entrance to the playground are glass and very sharp, the steps are high, children fall, and there are also a lot of all sorts of pillars and in places you can hit your head on the ceiling, children run, they are constantly injured.
The cafe made a very controversial impression.
As if there is all the potential for 5, but a couple of serious moments spoiled the impression.
I'll start with a good one:
Very beautiful interior, everything is new, a fancy game room.
The cafe is clean and the service is fast.
The animator, a young man, unfortunately did not remember his name, entertained the children, played hide-and-seek, catch-up, doctors, the daughter was delighted.
The food is quite tasty. I was very pleased that all the dishes were made closer to the healthy ones. For example, nuggets, French fries, mini chebureks are not deep-fried, but baked.
Now the cons:
Prices.
The cafe is very expensive.
Unlimited access to the game room costs 7000.
At the same time, if you are without socks, they will ask for 500 more for the simplest socks.
Prices for food and drinks are cosmos.
Sliced vegetables small plate 2500
Nagents 2200
French fries 1700
And that's 6400 for a child's lunch without a drink and dessert, add a drink and dessert will get more than 10,000.
It's very expensive for me.
If the game is worth the money, then the food is definitely not.
In the cafe, there is a feeling that the atmosphere, decor, etc., are already embedded in all positions and in the cost of the game, and in socks and food, and all together creates the impression that it is very expensive.
I thought for a long time to put three or 4.
If the disadvantages ended at prices, then there would be a solid four, since in general the cafe performs its function, albeit at a very high price.
But! A very ugly situation has occurred.
The day we were there, it was a birthday party in the evening. The birthday girl was ordered animators for congratulations. It should be understood that the area of the game is very small. And either warn parents that other children may be interested in their hired animators and that this is OK, or close the room only for the birthday, or let an ordinary game animator come up with a game for other children. Because it's unrealistic to separate other children from hired animators or walk with them by the hand and make sure they don't get into that paid party.
The animators were dressed as Elsa and Wednesday.
As a result, all the children from the playground wanted to play with them, except for the children from their birthday.
At some point, Elsa inflated balloons and inflated them to all the children and from the birthday and not, except for two girls, among whom was my daughter. My daughter is persistent and for about five minutes she still went after Elsa with a balloon so that she would be cheated too. At some point, Elsa took the balloon from her, even put it on the pump, and then changed her mind and took it off again. Can you imagine how a child feels? My daughter went to Wednesday's with a balloon. She went up to her partner and asked her to inflate a balloon for the child, to which Elsa with a crooked face asked if my daughter was happy with her birthday. Seriously?! You've already blown balloons indiscriminately to everyone and to a three-year-old girl who has been following you for 10 minutes, you felt sorry for the balloon. Then my daughter's nerves gave out, I saw from her face that tears were about to begin, and my husband and I intervened.
The second girl was generally embarrassed to ask for a balloon, as a result, when everyone was cheated, her mother also asked to inflate for her.
We would have intervened earlier, but somehow I didn't even think that animators who work with children could behave like this.
In general, this Elsa really spoiled the impression.
And there is also a remark to the cafe management: either close the room for a holiday or work with the animators you provide, that you can not do this with children.
I don't think that the parents who hired animators would feel sorry for one balloon. I wouldn't be. It's about Elsa.
I hope you will take these wishes into account so that all children feel comfortable in the game room the same way.
The interior is interesting, with delicate tones. The pizza is delicious, the breakfasts, despite the sky-high prices, are so-so...but the staff is either not trained, or does not know what a Clinton orientation is, they hide somewhere at every opportunity, you need to call for a long time. I was outraged by the playroom for children (in the children's cafe!) it is paid separately, 3000 tenge per child per hour, which is not warned when booking, everything turns out already on the spot when you made an order and sent the children to play....I can't call such an institution's policy anything other than zealousness. That this is a calculation to ensure that one-time visitors leave more money there, because they will no longer come here, and the owners know this...