Gippo
Business hours
Closed until 08:00
Directions
Kamiennaja Gorka
2.64 km
Skrypnikava
92 m
Similar places nearby
512 reviews
March 9, 2023
Really huge queues, because of lazy personnel apparently.
1
September 30
My favorite store. There is a good selection of goods for every taste and purse. It is convenient that there are many self-service ticket offices. And to the seller, who speaks his native Belarusian language perfectly separately:VYALIKI DZYAKUI
See original · Русский
June 14
Recently, an incident occurred in the store: the screen went blank at the self-service checkout, which happens quite often in hippo, and any other store. Usually the sales girls came up, conjured something with the card)) and the problem went away. Everything was always in order, and everything was solved calmly. At the same time, Anna Vladimirovna worked at the self-service ticket offices (I don't remember her last name anymore, but she is listed in the complaint book - I left an entry), which caused a whole scandal from scratch.
In general, the cash register went wrong, and she reached into the grocery bag that was on the scales (it hadn't been paid yet and not all the products had been punched). To which I told her that she had no right to climb into the bag, she had the right to ask to open the bag and get / show the products from there. And to be honest, I was taken aback, the first time the seller went to dig into the package. But I told her about it politely, to which she began to yell at the whole hall. I asked why she was climbing into the bag, to which she said that maybe we put something in the bag and didn't check it at the checkout. I said that we can get everything out and show it without any problems. But the question is: how was she going to check the "punched" products if she did not perform any manipulations with the cash register, and the screen of this cash register was black (it also reported an error or something like that)? That is, she did not see the actual list of products. Then what was she going to compare the products with? I pointed out to her the illogicality of her actions and pointed out that shouting and shouting were inappropriate. To which she began to scream even more.
It was just a technical error that could have been resolved easily, quickly, and most importantly kindly. But the ordinary situation turned into a whole scandal with screams all over the hall. And even when the administrator Angelina Vladimirovna came, the seller did not stop bickering and snapping. And with the absence of logical arguments, Anna Vladimirovna generally crossed all boundaries, saying that we may have tried to put unbroken goods in the package. It's just out of the ordinary. Our cash register was right next to the seller, and when the cash register went dead, I immediately turned to the seller. But, I repeat, she turned an ordinary technical mistake into a loud scandal.
Was it really impossible to calmly return the screen to its normal state, look at the list of products and check on which product the cash register had failed? No, it was necessary to yell at the whole hall and start blaming people from scratch.
You see, there will always be problems with equipment in stores, but the question is how administrators will solve these problems - whether they will remain adequate, or will aggravate the situation with their aggression.
And a couple of days ago I received a response from Hippo, where they indicated that, in principle, they did not see anything like that in the actions of selling, the cashier, they say, immediately came to us after the screen glitch and there was just a "misunderstanding". And the fact that she came up to us and started digging in the bag and yelling, how do you characterize it? Instead of admitting rudeness on the part of the cashier, they just kind of chalked it up to a misunderstanding.
Unpleasant.
See original · Русский
5