It's a good place if you want to try Roman pizza and delicious ice cream, which is plentiful there. Moreover, the prices are very reasonable.
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Дмитрий Данилов
Level 14 Local Expert
October 29, 2023
Dear Giotto Administration,
I am writing to you with a complaint in connection with the negative experience that I experienced today in your cafe. When I visited your place, I ordered ice cream, but I found a hair in it.
When I approached the manager and asked to replace the ice cream, he refused to grant my request. This situation caused me a feeling of disappointment and trouble. I expected you to provide quality service and pay attention to customer needs.
I believe that such behavior on the part of the manager is unacceptable and does not meet the standards of service. In such cases, the client should be heard and adequate solutions should be offered to him to solve the problem that has arisen.
I ask you to take measures to address this situation and take appropriate steps to prevent similar incidents in the future. I would be grateful if you would contact me to discuss this issue and provide a satisfactory solution.
Thank you for your attention. I hope for your response and that you will take measures to improve the quality of service.
The waffles in this place are very tasty. There are many filling options and ice cream for every taste. It's a popular place, but the wait is not very long, even on a Friday evening.
Excellent service! We came to eat waffles, I ordered them with banana and strawberries under milk chocolate. I was ready to lick the plate! Well, it's very tasty!
Jioto is the right thing to say, the waiter told us. The European level of the institution is felt. Very tasty desserts. Coffee is probably standard like everywhere else, but sweets are worth a visit. For the price, I took two coffees and two desserts. Roughly 600-800 rubles.
It got better after the repair and rearrangement) There are more places and it has become somehow more comfortable, and the level of service has been tightened) The food is still the same, the waffles are delicious🥰
It's a great place. Delicious desserts and coffee. Democratic prices. The only disadvantage is that the establishment is open until 23:00. Overall, everything is fine.
It's a good place and the staff is also well served. There are no disadvantages, only I did not like the coffee (latte), but you may like it. I recommend
One of my children's and mom's favorite locations. Great ice cream and delicious waffles
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Dasha
Level 12 Local Expert
January 24, 2024
There is only a sweet menu in this branch. I ordered tea with ginger, I thought it would be just not sweet tea. It turned out to be super vigorous, as if a jar of honey had been put in. The music was also playing very loudly. It's good that we sat down in the quietest place
Awesome waffles, delicious ice cream, the waiters are great.
The staff working behind the counter is unhappy, chattering so that you can hear it in the hall.
Ice cream and sweets are a woman's weakness, a HUGE woman's weakness!! A treat that melts in your mouth. And the insanely joyful eyes of the kids. I recommend it! Do not pass by!
The service is a little lame and one more thing there is no food here, only waffles, ice cream and sweets.you can't sit outside during the day because the sun hits you right in the face, and in the evening it's a good place to have conversations, especially here in autumn
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Шахина ….
Level 5 Local Expert
June 27, 2024
good service, delicious waffles and drinks, pleasant atmosphere)
it was delicious, but it could have been better, the tables were dirty. The first time they asked to wipe the table, they wiped it by half, I had to ask again