GetTransfer.com
58 reviews
August 15
have you used the service GetTransfer.com when traveling to Da Nang.
Everything is very high-quality, competitive and convenient for the client.
I ordered from and to, plus the return route, paid for and you fly to rest peacefully, knowing the type of car, the driver and all the conditions.
By the way, the cost was surprising, even local taxi drivers took more expensive.
Thanks for the service.
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4
August 12
We have used their services for more than 5 years , more or less everything is clear . We ordered a transfer of 100 euros this time to Istanbul, the plane was delayed, which happens quite often (
We wrote to the driver , wrote to support (which I just want to note is not there) and it started
The driver writes and then I can't, I have to pay extra, etc.
The support replied only once that there were no problems with the order. As a result , there is no driver upon arrival, I wrote your wait is over, the order has been canceled without a refund , there was NO response to my letters in support at all
That's how 100 euros were stolen, without even trying to solve anything!
Never again!
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11
September 12
Good day to all!
I will start with the fact that I have been familiar with the Gettranfer company for several years and used their services several times about 4 years ago and everything was always clear and without complaints! But now something incredible is happening with this company... A few days ago, I once again ordered a transfer to the group from them, the transfer was confirmed, the payment was successfully completed, and this is far from a small amount, 20,000 rubles, after a while the driver unsubscribed to me that he would not take us and made a cancellation. The Gettransfer offered to make an additional payment 2 times more than the original price, an additional payment to the original amount, well, as if the final amount would end up 3 times more. Naturally, these conditions did not suit us. As a result, the service has not been rendered, the Gettransfer does not remove the tube, and does not return the money. Well, it's good that the driver warned us in advance, but what would we do at the airport in a foreign country without communication with suitcases and with so many people?
In general, as it became clear, the point is that the Gettransfer sets one price, the customer pays, then they report that they cannot fulfill the order for this cost and significantly increase it, forcing them to pay.If the client does not agree to the surcharge, they do not refund the money, but at best they will transfer it to the account balance for further use, BUT: who will then take such a risk and order a transfer from them again so as not to be met???
It is impossible to reach them at all, it is unrealistic to solve the issues, negative reviews about themselves in VK are promptly wiped! I do not advise contacting Gettransfer in order to avoid losing time, money and health! And all my many tourists, who have always been advised only by this company, are now actively weaning them off! Unfortunately, good things come to an end sometime.…
I will give advice to those who still fell for the bait of this unscrupulous company - try to quickly challenge the operation in your bank, you will have a chance to get your money back, as I did!
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5
August 4
I used the services of this service for a long time, but there was a break. Previously, without failures. Now the prices are too high, the service is zero. We ordered a transfer to a Range rover, for which I overpaid almost three times at local prices. On the night of departure (we took off in the morning), we were replaced with a Reno duster (which the hotel was ready to provide us for free, but refused in favor of comfort and the ability to accommodate luggage) without the possibility of cancellation with a refund. The answer to the question of why such an unequal replacement is suddenly the same: "the cars are the same." We drove for 40-50 minutes in a packed car for triple the cost. Even our driver was perplexed by the cost.
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5
August 29
I am writing in hot pursuit. I ordered a transfer via Ozone with a Russian-speaking driver in Bangkok from Gettransfer from the airport. The trip was paid in advance. The driver was not there, it was impossible to find him either via chat or by phone for 40 minutes. The support service did not work and is not working now. I had to order a taxi. It was night, and the taxi cost even more. I wrote a letter to the support service to get my money back, but it seems that there is no connection with them at all. The driver showed up 4 hours later, when he was no longer needed. Now he offers new trips, but without the condition of compensation for my expenses. And Gettransfer. com is still silent, and I understand that no one will return the money to me. PS I write after writing a review. The support service replied to me after an Ozone score of 1 point for the service. After a long correspondence, the money was returned in full
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5
July 23
On July 10, 2024, I ordered a taxi in Bulgaria from Sofia airport to Lozenets through them, paid 174 euros. My flight was slightly delayed, which I immediately warned them about and received confirmation from the taxi driver that he would wait for us, there are no problems. Upon arrival, the taxi driver refused to take us, because, according to him, the company did not transfer money to him, and agrees to take us only for cash. Since I was with my family and it was already late, let's go. The trip cost an additional 200 euros. The company refused to return the 174 euros paid, allegedly it had already transferred them to the taxi driver. But I saw on the taxi driver's phone that he canceled the trip in correspondence with the company and it is unlikely that they transferred the money to him.
In general, this is a company of scammers, and perhaps taxi drivers also work with them in conjunction. I do not recommend using their services to anyone if you do not want to lose money.
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6
July 23
It 's disgusting, just terrible , I called a transfer , the money was written off , the driver did not arrive ! I restricted access to sending messages to him , and then asked why we weren 't there ! The money was never returned ! I wrote to the support service, they just waved off that they would figure it out, several times, clarified when there would be an answer, so they did not decide anything ((( Never use this application if you do not want to be deceived!!!I am attaching a photo of the transfer that deceived me with this application
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8
July 11
I often used the services of this company, everything was fine. According to my last order 16716610, a car was not provided for the return transfer, the driver simply did not arrive!! I had to get there on my own, we almost missed the return flight. The company promised to return the funds, but 3 months have passed, and there is still no money... They are very reluctant to respond to my requests! If you want them not to come and give you the money, please contact us.
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3
June 19
TERRIBLE GETTRANSFER TRANSFER!!! I DON 'T ADVISE ANYONE!! The flight was delayed for 90 minutes by Aeroflot, we arrived in Istanbul. During the day, I wrote to support them to be met 90 minutes later and I also wrote to the driver. The driver replied that he could not meet us unless we paid him extra. It is impossible to get through to the support service!!! Disgusting service and in-app support. No other car was provided. When contacting support: we received a standard unsubscribe "deal with the driver". As a result, $50 was thrown away. I do not recommend it and I use it myself for the last time! My order was 16954970. They had to pay for another new transfer order 17070963 for another 50 dollars !!!!!! since there was no time to look for a new transfer. I DO NOT RECOMMEND THIS TERRIBLE SERVICE TO ANYONE!!! LAST USED
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11
June 30
I ordered a transfer from Antalya airport. The flight was delayed for half an hour, but we managed to reach the waiting limit. I warned the driver that we would be a little late. As a result, no one expected us upon arrival. There is no content from the word at all, let's go. No one has returned the money, the support does not respond, probably only the court remains. I do not recommend it.
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4
October 10
I've been using it for many years, but now it's become a scam. There should be a transfer tomorrow, paid for more than a month ago. The driver wrote that he was canceling the order because this application has not paid him money for several months. I wrote to them about the refund. There is still silence in response. If the money is returned, I will correct the review.
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2
July 29
trip 17475134. The car arrived much worse and without the amenities prescribed in the contract. We drove with the children for two hours in Turkey in an old minibus with a broken air conditioner, without water, TV and wi-fi. The money was debited from me in full.
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4
August 14
You can call a car at 7 a.m. at the airport, but it just won't arrive and the map will show that the car is heading towards the airport without us. At the same time, the money has been paid and it has not been returned for months without responding to messages
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4
January 26
I arranged the transfer in advance, and that's what I can say: It was a real VIP transportation experience! The driver not only made a preliminary call, but also sent a photo of his car. It was the first bell that a wonderful trip was waiting for us!
The meeting was held at the highest level - immediately, as if on command, we were taken away. The whole process was organized so smoothly that it is simply amazing. This is a perfect example of professionalism and attention to detail.
But that's not all! I would like to mention especially competent specialists in the business account via Whatsapp. They not only respond quickly, but also do it immediately in essence, raising the level of service to a new height.
In general, it was not just a transfer, but a real trip at the top of comfort. I am sure that I will come here again and again. I recommend this service to everyone, wherever you are!
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1
5
March 12
They're cheating. The money is not refunded.
We ordered a transfer from the airport with the child. We paid immediately.
1. It is written - the money is not refunded, the order cannot be changed. It immediately alerted me. I use electronic services all the time. And there is functionality everywhere - this application does not have it.
2. There is no technical support - which responds immediately.
3. As a result, we ran around looking for a car for 2 hours. We wrote to the technical support. We wrote to the driver on vacap (as they recommended to us there). Nobody! No one answered at all. No driver, no maintenance.
Night, a foreign country, a 12-hour flight.
As a result, they called a taxi by grab and left in 3 minutes!
So that's it! It's been over a month now. The money was never returned. I received 2 short unsubscriptions to my 20 emails.
4. The company has no rules for responding to users. Neither in terms of deadlines nor obligations. There is a persistent feeling. That a couple of guys sat down, assembled an application on their knee, and launched it. The advertisement was spread over the network. Well, it works somehow.
And the fact that customers are not being helped does not seem to bother anyone much.
I do not recommend this service as fraudulent.
I am attaching a photo (neither the technical support nor the driver answered us)
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10
February 6
I arrived at Venice Airport late in the evening, and pre-ordered a transfer service through the app. When I left the arrival area, a driver was already waiting for me with a sign with my name on it.
The car was clean and comfortable, with air conditioning and padded seats. The driver was very friendly and polite.
He drove carefully and safely along the way, and was also ready to answer all my questions about local attractions. The trip took about 30 minutes and I was taken right to the door of my hotel.
Overall, I was very pleased with this airport transfer service. It was convenient, safe and effective. I recommend it to anyone who is looking for a reliable way to get to the city after arrival.
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3
January 18
In January of this year, I used the services of GetTransfer. The car booking process was quick and easy, the car was found quite quickly despite the fact that the driver search request was sent a day before departure.
The driver was friendly and polite, and the car was clean and comfortable, with free Wi-Fi, which made my trip even more enjoyable.
Overall, I was satisfied with the service. I recommend this platform to anyone who is looking for a reliable and convenient way to organize trips around the world.
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5
May 13
There are no advantages. Three pre-arranged and paid trips to the UAE did not take place. Of which, twice the drivers asked to cancel the trip! It's certainly fun, i.e. you have to leave yourself without money and travel!! The third transfer, which was supposed to take place to the airport, was ignored altogether: the driver did not arrive, and did not write / call. All the money was returned only through contacting the bank with a statement of disagreement with the operation.
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7
September 5, 2023
I have used the service many times, but only in Turkey. Overall, the service is good. As a rule, cars are delivered on time and everything is comfortable. On my own, I can recommend that when ordering a car, pay attention to the rating of a particular driver. From practice, it turns out that the lower the rating, the worse the service: it may not wait with a sign, it may ask for an additional payment for water and tips.
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1
1
November 8, 2023
We ordered a taxi at Antalya airport, indicated in the comments to meet us with a sign. We have already used transfers before, we know perfectly well where the drivers stand. No one met us. I wrote in a telegram to the driver: where are you? I didn't get an answer. After about 20 minutes, I couldn't stand it and left in another taxi, because I was with a child and the time was 3 a.m. The driver replied an hour later: where are you?
But that's not the worst part! Get transfer support refused the claim due to the "non-appearance of the passenger"! That is, the absence of a driver with a sign and the answer in the cart after an hour for them were not proof of the carrier's carelessness, but the fact that I left in another taxi at night put me in the blame. The money was not returned a penny.
I will never contact them again.
P.S. The claim was considered for more than a month and the answer was given only after the tenth reminder.
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8
August 11
We tried to order a transfer in Zelenogradsk. The driver canceled the trip on the way to us, and we had to go to the airport!! the money was withdrawn immediately, there is no refund, support is not responding!
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2
November 6, 2023
Unexpectedly disappointed! Previously used (Turkey) everything was clear. In November 2023 When ordering a transfer from the hotel to the airport in Minsk, three hours (and it was the night) before departure, they called and informed that a comfort-level car would not be provided. In return, they sent an economy class car without a refund of any funds and apologies. Thus, having paid for services at the comfort price, I received the economy service. Not only ugly on the part of GetTransfer, but also outright DECEPTION!
The money has not been returned, the impressions are spoiled((
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3
2
November 12, 2023
There were the most positive emotions from using the service. I read everything and was ready for the worst, but decided to take a chance and order a transfer from Antalya airport to the hotel. I set the time with a margin, as a result, we left the airport 40 minutes before the time agreed with the driver. But the driver also arrived 20 minutes earlier than expected, everything was super punctual, we comfortably reached our destination.
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3
November 24, 2023
We ordered a transfer in Sri Lanka. The car didn't arrive. When I got through to the driver, he either didn't speak English, or he had a bad connection and he didn't hear me, because apart from Hello, I didn't get anything from him. Gettransfer does not send drivers confirmation in advance that they will definitely arrive. In this regard, when I contacted support, it turned out that at the hour of the start of the trip, the driver reported that his car broke down, I think he just forgot or was not going to go at all. The support staff promised to find another car within an hour, after which they sent a message that they could provide a car if I paid 80€ extra. I think this is blatant arrogance - the service does not fulfill its obligations, but requires additional money. As a result, I found a taxi myself, Gettransfer issued a refund, but it has not yet been implemented, although more than two weeks have passed.
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5
March 22
I was very disappointed, ordered a transfer, paid the amount with a refund. As a result, the flight was delayed, which I wrote to the driver about, but he just did not wait for us, and they apparently are not going to return the money. And the service was not rendered, what did I pay the money for? I write to them, they ignore it, like I need to contact the driver.
There is also a taxi on the spot, I will not use their services anymore, let them have this money on their conscience.
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5
November 26
The service is disgusting, the support is not responsible, the money for the failed trip is not refunded. I ordered a taxi from a hotel in Phuket to the airport via the application, ordered in advance a few days in advance, the payment was written off immediately, but at the appointed time on 10/14/2024 the driver did not arrive, did not respond to the chat, barely got through and it turned out that he was asleep. As a result, I had to take a taxi from the hotel and pay again. A long correspondence with support for more than a month turned out to be fruitless, the money was not returned as of 11/26/2024
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1
September 22, 2023
The service is not the same as before…
The transfer was paid for and confirmed
No one met me on arrival, it was late in the evening
I called the carrier who confirmed the application, did not get through immediately, but when I managed to hear the answer with rudeness that they did not know where the driver was
Some time has passed, I call again, in response I hear ‘the driver fell asleep, I don't know how to help and I have no idea about the new driver’…
I wrote to get transfer support and reported the problem
I took a taxi at the airport and got to my destination
The next day I write to support that it would be necessary to return my money, to which I receive a response that the investigation takes up to 5 days…
The carrier threw the client, but there is no transfer for up to 5 days, it is being investigated…
Bravo, there's nothing more to say
The money has not been returned yet and I think in at least 5 days at best I will see it back
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6
July 13, 2023
I ordered a VIP transfer (Volswagen Transporter 07BFL136 machine from Antalya airport to the hotel and back. I paid for the trip in Moscow with a card 2 days before the trip. Immediately upon arrival, I received messages from the business account with a greeting. A driver with my name and surname on a sign was waiting for me near the doors of the car. I was afraid that I would not find my driver, because there are a lot of greeters with signs. The driver helped me carry my luggage from the A/p building to the car. The air conditioner was working in the car and there were bottles of water, which was very useful (the heat was 38 g) In 20 minutes we were there. Despite the late arrival, I had no feeling of fear for my safety. At the end of the rest, I wrote to him in WA with a reminder to pick up the car at 6 a.m. At exactly 6 a.m., he drove up and drove to Antalya airport with comfort (air conditioning + water). I felt like an important person)) I definitely advise you to use this service. I attached a photo.
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4
4
December 21, 2023
I recently used the services GetTransfer.com and I was very pleased! The service was easy to use and the vehicle arrived on time. The driver was professional and polite, which made my trip even more enjoyable. I recommend it GetTransfer.com to all those who are looking for a reliable and convenient way to travel!
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4
August 24, 2023
I ordered a transfer in Turkey in June from the new Istanbul airport to Sabiha Gokcen Airport. The day before the trip to votsap, the carrier sent detailed information about the meeting place. At the airport, a pleasant young man met at the exit at the appropriate sign. He took my suitcases and escorted me to the parking lot, where my car was waiting for me. A beautiful spacious leather interior, I felt like a princess in it. There was also a WiFi, a TV. I was very satisfied with the service!
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1
3
September 27
But don't think, pass by.
Only if you are not a risk taker.
It's not a service, it's a complete bottom. You will lose time, money and nerves. If someone comes to pick you up, it will be something incredible.
But most likely you will find out about the cancellation at the last moment, they will not find a replacement for you, and the refund will take months with an unknown result.
But if you still decide to order a transfer from them, BE SURE to work out a backup option.
At least download Uber, or the phone of the local taxi service, 99% of it will be useful to you. Good luck, you will definitely need it!
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1
May 4
Antalya , transfer to another hotel. We were 40 minutes late from the scheduled time, a completely different car arrived, in terrible condition and with a different driver. There is no support, no guarantee of the fulfillment of agreements. I do not recommend it if your money and your time and your comfort are important to you.
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5
June 20, 2023
The car was ordered in advance on 06/10/2023 at 8:30 a.m. at the Antalya Airport terminal. When leaving the airport, there was no driver with a sign. We waited 40 minutes. The receptionist on the phone said that there was free Wi-Fi at the airport and she could be contacted. There was no free Wi-Fi at the airport. There were only 30 minutes that could be connected through some kind of "Kiosk" that could not be found and no one could tell. I had to ask the local guides for help so that they could contact the administrator. At first they told me to go to one place. They waited there for another 10 minutes, and the driver was still missing. Then we went back to the guides and waited there. And it was only from the second call that the driver came unhurriedly. As a result, they did not leave at 8:30, but at 9:30. The service is extremely dubious. According to the guide, drivers sometimes do not come at all, the general transfer leaves and the person has to pay a second time for a local taxi.
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4
October 4, 2023
We ordered a transfer in advance for 30.09 to Antalya, contacted the driver in advance, indicated the flight number! The flight was overnight, delayed for half an hour, as a result, the driver did not track the arrival and just left, the money was not returned, the service was not rendered. I do not advise anyone to order in this service, they cheat, since they can't even track the flight and wait!!! They left us with a child at the airport! It's a shame, not a service! Cheaters!
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3
September 28, 2023
You should not use this service, you ordered a transfer, a domestic flight from Izmir to Antalya, go 22 km to the hotel, the cost is $ 41, the flight was delayed, but the driver does not wait for more than an hour, only a message came saying whether you liked the trip. I do not advise the service from the word at all, support will not help, the cost of a taxi ride was $ 25, by the way, about what the tariffs are at the bottom
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3
December 21, 2023
I have repeatedly used this service in Istanbul, as well as in Barcelona)) it is very convenient that you can pay with a card and the transfer always arrives on time.
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1
July 14, 2023
I have used it repeatedly on trips around the city and abroad 😊
The cars were always delivered on time, the interior is clean, and there is also an option to order a taxi in the application.
I am glad that you can continue to pay with a Russian card.
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1
July 7, 2023
We ordered a couple of trips: first to move around Georgia, then separately from Tbilisi to Yerevan. It worked with different drivers, but we are happy with everyone. Either support or the drivers themselves are in touch via messengers. One confused the collection point and had to wait, partially refunded the cost. For big trips 👍
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1
October 16, 2023
The service is terrible from the driver's point of view, and of course it concerns the quality of services. At first, payments are delayed to drivers, and then they refuse to pay them at all, motivating this with "checks", installments for 7 months, etc. Draw conclusions about which drivers and how they will work there.
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3
August 1, 2023
I used their services during my last trip to Izmir. I had a transfer at 4:30 in the morning. I was afraid that no one would come, but a gorgeous Mercedes B-class arrived. I felt like a real VIP passenger with a TV, water, air conditioning, Wi-Fi network in the cabin.
And the driver also knew English, which is very rare in Turkey!
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1
August 1, 2023
I have used the service several times. It is quite convenient, you specify the addresses from where and where the trip is needed, the dates of the trip and in a few minutes you see a dozen offers from drivers. You choose the best car for the price and actually everything. On the eve, you contact the driver and discuss the details. This was my previous experience, but the last time there was a problem.
I booked a trip about a week in advance, upon arrival in France, to be picked up from the airport and taken to the hotel. In the comments, I indicated the wishes that I need a Russian-speaking driver. Passengers in the number of 4 people with suitcases.
Several drivers responded to the application, each driver has flags on the offer of the countries whose languages they speak and actually chose a Russian speaker, in a spacious car and at an affordable price. I paid for the transfer and the driver writes to me on the day of departure from Russia.
Departure from Russia is at 00:30, and the driver writes at 19 o'clock.
He writes in English, saying hello, I'm writing about your trip.
I'm clarifying: do you speak Russian?
He writes: sorry, we can't provide you with a translation, contact gettransfer.
All correspondence is carried out in the personal account of gettransfer or in their application, which is not very convenient, because drivers do not respond very quickly and you write belatedly yourself. Previous trips were possible to contact drivers via messengers, and now they apparently have a fake number from the gettransfer in their profile so that they don't ride past the ticket office, but that's okay.
I think OK, it's half the trouble that the driver doesn't know Russian, we'll figure it out on the spot, but I think I'll call gettransfer to clarify. The phone is not in Moscow, no one picks up the phone.
There is support in telegram, I am writing there at 21:30 : Good evening!
A greeting from the support followed 5 minutes later.
I describe the situation, I write that the driver's offer indicated that he speaks Russian, but he informed me that he does not speak it.
It takes 40 minutes from gettransfer support to silence. I write to them again - silence.
At 23:40, the driver cancels the trip, there is absolutely no time to look for someone to meet us on arrival. I am writing again in support.
Gettransfer said that it is looking for a replacement carrier and they will try to solve the problem.
At 5 a.m., Gettransfer sent an email that they had found another reliable carrier and that I would not need to pay extra for the trip.
At 9 a.m., as soon as I had Internet access, I confirmed the replacement, in response, I was offered another carrier in a Ford Mondeo car.
I reminded him that there would be 4 passengers and 4 suitcases and confirmed the replacement, because there were no options at all.
After 30 minutes, Gettransfer writes that the driver will not be able to complete the order.
As a result, this is the last time I deal with their service. The money was returned.
And the story fortunately ended well. Our guide helped us with the transfer.
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3
1
July 14, 2023
I periodically order transfers on trips from/to the airport, the driver always arrived on time, the cars are clean
It is especially beneficial if you travel with a company (from 5 people)
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1
July 3, 2023
I ordered the transfer in advance. The driver called and sent a photo of the car.
We called and picked it up quickly. Everything is fine. I will contact you again. Very competent people in the business account in Whatsapp. They respond quickly and to the point. I recommend it to everyone.
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1
1
January 25
I have used the service several times recently, the impressions are very good! In future trips, I will also contact gettransfer
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2
July 7, 2023
We ordered a transfer in Sri Lanka from the airport to the hotel and back. We arrived on time, the car is clean. The driver helped me buy a SIM card, I liked everything.
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1
July 28, 2023
We ordered a round-trip transfer to the countryside, the carrier arrived on time. On the transfer there, we confused the end point, he helped us figure it out and take us to the right place, on the way back he also arrived without delay, we got there quickly
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1
January 29
It is significant that Sevis's stenciled responses are only to positive reviews with a five-star rating. The rest of the reviews are simply ignored.
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2
June 22, 2023
We ordered from Kaliningrad airport to the hotel - the car did not arrive. Instead of a penalty, wait for a refund for a month. That's WHAT you mean!!! You screwed up, and now I have to wait a month for my money back?
Now I've been waiting for a refund for 3 days.
Draw conclusions, gentlemen!
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5
2
January 30
I used the transfer service again. We took them from the airport to the hotel there and back. I liked everything, thank you!
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1
September 23, 2023
One car was paid for, it arrived lower in class. The support service for claims went into denial, instead of solving the problem. We do not recommend the service.
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4