Consulate General of the Russian Federation in Istanbul
49 reviews
November 8, 2024
I, Miroslav Valeryevich Usov, express my gratitude to Andrianov Andrian Vladimirovich for his work, for his help in solving a vital issue concerning my children, for his active participation in organizing and completing the procedure for interviewing my children at the Consulate General of the Russian Federation in Istanbul during the preparation and certification of relevant documents. The work was done in a highly professional, qualified, fast and high-quality manner! Thank you for your responsiveness and not indifference, Andrian Vladimirovich!
Once again, I express my great gratitude and wish all the best to the entire staff of the Consulate General and especially to an excellent specialist, a caring person, the third Secretary of the Consulate General of the Russian Federation in Istanbul, Andrianov Andrian Vladimirovich.
Sincerely, Miroslav V. Usov.
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December 24, 2024
Yesterday, I was once again convinced that rudeness and unprofessiveness are still flourishing in this institution — I visited the Russian Embassy in Istanbul. I made an appointment in advance, arrived on time, without delay, with an infant in my arms. The purpose of the visit is to obtain a birth certificate.
An employee is sitting behind the armored glass with a haughty expression on his face. When he saw us, he began to look suspiciously at our names and surnames in our passports, muttering something to himself. At that moment, I already realized: it just won't happen.
His tone, facial expressions, and demeanor all betrayed his absolute dislike. Although it would seem that people are sitting in their places in order to help the citizens of their country, and not create additional difficulties.
Then it gets more interesting. He demanded a completed application. My request for forms to be filled out on the spot was answered: "We don't give you forms, download them online and fill them out yourself." It's funny, because a few years ago, when processing the documents of the eldest daughter, an employee of the consulate helped to fill out everything right on the spot.
Well, I take out my tablet, get ready to download the forms and fill them out right there. But no, the clerk literally explodes: "You can't use the Internet here! Do it outside." I was already taken aback. It was as if he had returned to the past.
My baby and I go outside, and of course it's raining. I have to go to the nearest cafe. I download the forms and ask the Turks to help me print them out — they print the documents calmly and without unnecessary questions. We sit down to fill it out. There are questions — after all, it's not every day that you get a birth certificate and citizenship. I walk back to the door of the consulate to clarify the details. To which the guard calmly informs: "There is no one to ask." That's all.
We fill it out as best we can and return to the consulate. And then the final surprise awaits us: "Your time is over." Making an appointment is a separate quest. On the website, everything is sent to the "waiting list", but it is simply impossible to get through. But there is a loophole — an intermediary company that solves the queue issue for an additional fee. Is it convenient? Sure. But not for us at all.
So if you suddenly miss being rude, welcome to the Russian Embassy.
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1
December 27, 2024
I see mostly negative reviews here, as if it were a natural branch of hell on earth), after reading them, I expected something terrible for myself, but in the end I was pleasantly surprised. The staff are kind and polite, they helped us a lot with the baby. We had to wait for the reception, but a very intelligent employee helped pass the waiting time, he did everything he could to ease our lot. The passport replacement documents were accepted without question, the passport desk employee did his job perfectly, but it's hard for him to do everything alone (which is why there are delays), it would be great if they found an assistant for him. The only drawbacks are that the escorts have to wait outside, you can not let them inside, but leave them sitting on a bench in the dressing room, let them hang out there). All in all, I would rate my visit as a 4-plus, but rounding it up I put 5, the staff are too charming there.
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October 9, 2024
I have not seen such a lack of respect for my own citizens as I have not seen anywhere else. After paying about $ 300 for the production of a foreign passport, I waited for more than three months and then to get it, I stood outside the consulate for more than three hours on the street without being able to sit down. There was no answer to the question why the consulate issues a ready-made passport once a week from 9:00 to 12:00. All this does not color this institution and its superiors in the person of the Russian Foreign Ministry.
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July 13, 2024
I want to express my gratitude to the staff of the consulate! Everyone was polite , tactful , friendly , quickly accepted all the documents , answered the questions . Yes, I waited a long time for the queue for a foreign passport , in February I registered a request , in June I received an email with an appointment date for July 10 . But given the workload of the consulate, and the number of citizens living and applying in Istanbul, I consider it appropriate, I also take into account the experience of applying and processing documents in consulates of other countries! Compared to the others, everything is clear and with a minimum set of documents . Thanks again for the robot.
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1
July 11, 2024
Thank you very much to all the staff of the consulate in Istanbul!We helped with all the documents the first time.Special thanks to Alexander and Alexander Ionov for competent, polite communication and help in solving issues. They wrote that it was a long time to wait for a rendezvous , but they confirmed it to me quickly . I signed up online on 04.07. the appointment was today 11.07.
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October 15, 2024
Disgusting!!! Boorish attitude towards their own citizens! Incompetent employees who send you to Russia to replace your passport. They can't give an exact answer to any question! If our consulate does not do anything, then the question arises "why is it needed?!"
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1
July 3, 2024
Unfortunately, it is very bad. It is impossible to take a rendezvous to replace a foreign passport, in the order of the official queue through the consulate's website for 9 months or through one official agency at the consulate is very expensive. About 25 tons of rubles. But even in this situation, you need to make your way to the consulate. Ready-made passports are issued only on Tuesdays. At the same time, all recipients of ready-made passports are standing in line, chaos, 60 people under the sun at +42 , behind a metal fence, passers-by take pictures of this madness. There is chaos, there are many children, infants, old people in the queue, the consulate staff did not think through the system of human conditions for citizens of the Russian Federation for various reasons living outside their homeland. It was a very unpleasant feeling from everything that was happening. I was at the consulate on 2.06. 2024. I came to get my passport at 10 a.m., and left at 15:00....
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2
September 13, 2024
"These are your problems, write to the mail, we will respond within 30 days!"
😳 This is a typical response from the Russian consulate in Turkey, why it is needed and why it exists with taxpayers' money is completely unclear!
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2
April 15, 2024
It's just awful! It's been a long time! Don't get any documents here! You always have to fly to Russia to change your passport, passport, etc... you just can't wait for a queue, Consul prime is the same, everything is useless! I write letters to the post office that my passport is running out and I need to change it, the queue was waiting for a year, and when it got tight, I had to fly to Russia and do everything humanly there!!!! It's the same with Russian citizenship for a child, they gave it to him, and I've been waiting for a passport for 5 months already, but we need to fly in June (tickets are bought) and it's not easy without a passport, or a visa!!!! So I had to drop everything again and fly here! Is this normal at all???? Having your own consulate here- it is not realistic to solve problems with documents!!??!!
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8
2
March 12, 2024
We faced a terrible situation in Istanbul - a bag with all the documents was stolen from us (all passports, SNILS, MHI policy, birth certificate, driver's license). We immediately called the consulate and were informed immediately about what needed to be done (fill out an application + take a photo). At the consulate itself, we were received without waiting in line, they empathized with us as much as possible and gave us ready-made documents for returning to Russia in an hour. Many thanks to all the staff of our consulate. Thank you for your help, speed, and support in this difficult situation.
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7
December 5, 2023
Since August 8, 2023, I have been trying to make an appointment to submit documents for a replacement PO.Today is December 5, 2023, there have been no vacancies for four months.Tech support responds that people sign up from May to January.I indicated earlier in the letter that my minor child and I need to submit documents for an extension of a residence permit in three months.And technical support counted for three months ago (month of May) from August, allegedly from May to January they are recorded.They also advised that if time is running out, then contact the consular department(Istanbul). Apparently, they solve all issues there for money.I don't understand, do all citizens of Turkey change their passports?there is no free date.According to the staff of the consulate, it turns out like this.My family and I moved from Moscow to Istanbul before the outbreak of the war.After the transfer, he traveled to Russia several times.I returned last time a month ago.It was necessary to get a passport there.I didn't think there would be such a problem in Istanbul.Obviously, the consular department of the Russian Federation in Istanbul is in order to create a problem for its own citizens.I will contact the migration service and the Turkish Foreign Ministry.Let them know what is going on in the consular department of the Russian Federation. If necessary, I will also contact International organizations.If anything, we will do without the RF PO.They will help (I was interested in some places).
So, if anyone has encountered a problem deliberately created by the consular department of the Russian Federation, you complain to all organizations except them, regardless of which country you are in.Sometimes the Russian Foreign Ministry around the world says that the rights of Russian citizens are violated.Yes, you are the biggest problem for your own citizens.
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14
9
March 12, 2024
They impose their own translators from the list. I chose one of them (Olga Oy) I needed to get a consular certification of my birth certificate. The translator did her job for $ 130 with an error (shortened the city) and I was not accepted this document. I had to go to another bureau and spend another 1,200 lire. I demanded that she reimburse this amount, she returned 400 liras and does not contact me anymore. I strongly advise against her services.
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4
June 18, 2024
An unpleasant situation happened, a passport was stolen at the airport. In the morning the next day, I applied for a certificate of return, went to the consulate at 11:30 and at 13:00 I already took my certificate.
ps I thought I would do it much longer, referring to the reviews)
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1
March 27, 2023
Many thanks to the consulate staff for their help!!!! Unfortunately, we do not know the names, friends from Moscow called the consulate asking for help. Two girls are stuck in the transit zone, the required period has expired before the expiration of the passport, In Turkey it is 120 days, not 90 as in all of Europe. The Turks did not let us into the city from the New airport to change Sabiha airport., even the availability of tickets to Moscow did not help, They said to buy new tickets, we bought tickets by Pobeda Air company, and it did not help since there is no online registration and it is impossible to get boarding passes for passage to the departure area, all this happened on Saturday night for Sunday. We tried to call the Consulate in Turkey, the Ministry of Foreign Affairs in Moscow and the Ministry of Emergency Situations at night, while the Ministry of Foreign Affairs and the Ministry of Emergency Situations said that while there is no threat to life, we cannot help. And that it is NECESSARY to bring the situation to a near - death state ????? And only on Sunday morning, with the help of calls from Moscow, the consulate staff called the employees of Pobeda Airlines and their wonderful employee Elena helped us fly home. Once again, many thanks to sortrudnik who helped us. And we wish all the apparatuses of the Ministry of Foreign Affairs to always remember who they serve and not forget about PEOPLE!
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13
November 11, 2023
We thank the consulate staff for their prompt work in solving the problem related to the loss of a foreign passport in Istanbul. Within an hour after the request, a certificate of entry to Russia was issued, thanks to which they managed to get on their plane. Special thanks to the Consulate employee D.A. Kurgansky.
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2
June 4, 2024
I'm calling and talking politely. I say what kind of documented inn is needed to obtain citizenship. And the woman yells at me and says go to the site and check it out..
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1
February 25, 2023
A purse with passports and money was stolen on the "famous" Istiklal Street. I immediately contacted the consulate. They were accepted immediately, without waiting in line or making an appointment. Help was provided immediately: quickly, specifically and efficiently. Many thanks to Artyom and Guliyev Huseyn, our fellow diplomats. It's nice and very important when professionals are also just good people!
May God grant you health and well-being!
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9
2
March 14, 2023
Since July, I have not been able to get a date for applying for a passport for a child. Previously, they recorded it by phone, now you can only take a date on the website. And there the system does not give a date by writing it down on the waiting list. As a result, we have not been able to make a passport for the child for more than six months. It's a very confusing situation. The Embassy does not provide assistance to its citizens(
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19
2
July 25, 2022
Thank you more for your help in deporting our citizen to the territory of Russia, Vera Semenyakina, who got into a very bad situation in Turkey, the consul was always in touch, answered any questions, many human thanks, they were escorted to the plane ramp, in flight they were also accompanied by staff up to customs in Russia, thank you very much There would be such people in the World!!!!
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7
3
December 27, 2022
Thank you very much to Alexander Sergeyevich Ionov and all the employees for their help and registration of a certificate of departure to Russia. Thank you for accepting such an issue without an appointment and red tape. Attentive, patient and caring, despite the huge flow of people. It's nice that the Motherland has such a decent face!
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5
January 24
Excellent work of the staff!
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July 1, 2022
Extremely disappointed. I visited this place on 30.06.22. It was not possible to get inside. Point by point what's wrong:
1. They require an account via the website. It's cool and modern, but unfortunately, even if you want to sign up, you won't be able to. I really tried to do this, but the program responds that there is no record for the next two weeks, expect it.
2. The conversation takes place only through the guard at the door. The representatives of the consulate themselves did not come out to anyone waiting. The guard replied: "the diplomat on duty said...". Everyone wanted to see this diplomat on duty, but unfortunately not fate.
3. They impose the services of their translators and notaries. According to the guard (again), the diplomat on duty said that my documents were not suitable, since they were translated by a person not from the list from the consulate's website, it is written in white on the consulate's website that the right to choose remains with a citizen of the Russian Federation. But apparently not in this place.
4. Having previously communicated and consulted with the Ankara Consulate by e-mail on their question, the Consulate in Istanbul replied. That they don't care what I was told in Ankara. Apparently these two Consulates represent two different states - the Russian Federation.
To summarize, it is difficult and even impossible to solve your own question. You will not be allowed inside, you will speak through a guard. Try to sign up electronically, take screenshots of the recording attempt, write to e-mail and save the letters. Maybe something will work out that way.
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43
4
June 18, 2023
The same thing that was written below! Awful. It is impossible to get an appointment date to submit documents for the renewal of a foreign passport! Waiting and waiting for six months already! A nightmare! This is some kind of mockery! Is there one person working there???
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17
1
January 24
It's a very beautiful building)
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July 28, 2022
I can't get through to the representatives of Russia and I can't finish writing! I've been trying to make an appointment through the website for a month now. It's a shame that Russia doesn't need its own citizens. Please change such representatives and increase the staff so that at least there is someone to answer the phones. A lot of local Russian speakers are out of work. The situation has been critical for a long time. Russians are going and going to Turkey, and the consulate has the same staff.
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2
June 10, 2023
it's a disgusting place, I can't sign up to issue a power of attorney, as if a whole 140 million people came to Turkey and put themselves in line to issue a power of attorney
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12
1
December 27, 2021
The family got into a very unpleasant situation, decided to call the consulate to consult. The murdered man booked the hotel, paid the money, moved into the slums... the owner did not want to return the money in any way - they thought to give up the idea of a vacation and leave. The consul should not solve such issues, but it is incredibly pleasant that they did not leave us alone, they helped us to the last. It is very pleasant that a foreign country has a helping hand, its caring citizens. Protecting and defending the honor and well-being of compatriots! This is a very expensive stit! Thank you very much to our consulate!!!
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9
May 15, 2023
The most disgusting place! It is impossible to sign up for a foreign passport for a year, but for $ 600 they promise to accept several passports within 2 weeks at once!
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14
2
September 17, 2023
We came to teach a passport and marriage registration. We drove for 6 hours. We stand in the heat for more than an hour. We are not accepted
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7
June 29, 2022
It does not function de facto. We have been trying to sign up to this institution for 2 months. 2. MONTHS. But there are no answers to the letters. We got through on the phone 1 time. The conversation was very short and extremely rude. In short, if you can somehow solve your problem without contacting here, then I advise you to try
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19
2
January 26, 2022
We were abandoned for the 3rd day at Istanbul airport. I've been here for 3 days. No one provided a hotel. A Russian-speaking representative at the airport and the Turkishairlines company were not provided. The water was given a day later and Wi-Fi was also used a day later. I've been at the airport since 5 a.m. on January 24th. It's January 26, 22.11. and I'm not sleeping. It's cold on the floor.
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11
6
December 14, 2021
Both passports were stolen in Istanbul the night before the flight (the flight to Moscow was the next day at 12.30). We arrived at the consulate at 9 a.m., the temporary document was done in an hour and a half, so we caught the plane. Many thanks to A.S. Tymoshchenko for understanding and prompt work! Also, thanks to Elena Chekich for her humanity and responsiveness. I am very grateful to them
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17
2
September 29, 2022
It's amazing how quickly my problem with the electronic record was solved. The next day, the response with the booked time has already arrived. Thanks!
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7
July 6, 2022
They don't answer any phones at all. Everything is closed and no one is allowed in. Website registration and registration do not work. People are abandoned to their fate. What is the consulate for anyway?
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25
2
September 12, 2022
Good afternoon, everyone is very sorry that Russia treats its citizens this way. Today, from 9 a.m., I stood near the Russian embassy and was not accepted
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11
4
December 14, 2022
stupidly there are no places to issue a power of attorney. is this a tactic so that those who escaped will return to your mobilization?)))
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15
4
April 13, 2020
Our unsuccessful trip with a successful ending began in Istanbul, when my husband and I flew to Turkey for our honeymoon.
The whole story began with the fact that we arrived in Istanbul on March 12, 2020. Yes, exactly... I understand what everyone was thinking ((. What the hell? You may ask. At the time of the pandemic???
We could not have imagined that the nasty "corona virus" would spread so quickly, and would be the beginning of the end of our vacation.
I want to clarify a little...
I am a citizen of Uzbekistan, Russian nationality, born in Russia, but moved with my parents to the Republic of Uzbekistan in Soviet times. I have been living and working in St. Petersburg for 6 years. The spouse is Russian, a citizen of the Russian Federation. Of course, I thought that it was worth taking Russian citizenship already, but I kept thinking that it would take time, nerves, and somehow postponed this process.
On March 18, we understand that apparently we will have to fly home and goodbye (( And then the stress began, for me personally ((. Citizens of other countries were banned from entering the territory of the Russian Federation. I had to fly to Uzbekistan, and my husband to Russia.
We really did not want to be separated, I cried out, as it seemed to me, a sea of tears)))
Flights to Uzbekistan were only charter flights, there was a list and what I was on the bill for departure, it was not known. My husband refused to fly to Russia until my story was clear...
so we waited until March 27... I understand that there is no point in waiting and the outcome could be much worse and as a result we can both stay in Turkey indefinitely, as the situation worsened every day.
We called the General Consulate of the Russian Federation in Istanbul to add our spouse to the flight list. So we've reached what I think is the happiest point in this story... Thank God that Artyom Stanislavovich answered the hotline call, to whom I told briefly about what had happened and he was pleased, saying that I could fly to the Russian Federation by decree of the government of the Russian Federation. I consulted about what documents I would need for departure and asked, mind you!!! He asked me to call the consulate back as soon as I purchased a plane ticket, so that they, in turn, would notify the shift worker at Istanbul Airport and the Aeroflot airline about my question. The result of the whole story ... Thank God everything went without problems. I was not separated from my spouse and we got home safely.
I would like to express my gratitude to the gen employee.Consulates of the Russian Federation in Istanbul, Artem Stanislavovich! THANK you very much, thank you very much! Thank you for your work and patience! Thank you for making me feel like I belong among my own! Thank you.
Yana Konstantinovna.
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2
November 2, 2022
Gen. consulate I have been standing in line for 2 weeks! nothing is happening, terrible service!
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10
1
March 23, 2020
PEOPLE work everywhere, and despite the huge workload and endless flow, the staff of the Consulate General ALWAYS try to help and, if possible, meet them halfway. I am very grateful to you.
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10
6
December 23, 2019
My passport was lost before departure, we found out about it 4 hours before departure. They called the Consulate of the Russian Federation and promptly helped us!
Only thanks to the staff of the consulate, who on Sunday were able to issue a temporary document in 1 hour - we managed to catch a plane!!))) Thank you very much!!
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18
7
July 17, 2020
Very helpful staff, always trying to help! It's good that our citizens are not left alone with the problem abroad
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2
7
December 5, 2022
You can't get into the consulate.
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4
1
September 27, 2020
In the first days of September, they offer to register for a notary in mid-December. The Russian Foreign Ministry: all with care for their citizens. Afraid to overwork, servants of the people!
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6
March 16, 2020
I liked everything except the girl who answers the phone. And all my friends complain about her. But that was a few years ago. There may be another one now
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6
3
May 28, 2020
A wonderful website, convenient software, everything is accessible and very concise!
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2
3
April 27, 2022
It's unrealistic to make an appointment!
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16
2
March 30, 2020
They are not particularly friendly, it is very difficult to get through and make an appointment
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6
3
July 8, 2017
Istanbul- love and spring! There are no indifferent people!
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