I, Miroslav Valeryevich Usov, express my gratitude to Andrianov Andrian Vladimirovich for his work, for his help in solving a vital issue concerning my children, for his active participation in organizing and completing the procedure for interviewing my children at the Consulate General of the Russian Federation in Istanbul during the preparation and certification of relevant documents. The work was done in a highly professional, qualified, fast and high-quality manner! Thank you for your responsiveness and not indifference, Andrian Vladimirovich! Once again, I express my great gratitude and wish all the best to the entire staff of the Consulate General and especially to an excellent specialist, a caring person, the third Secretary of the Consulate General of the Russian Federation in Istanbul, Andrianov Andrian Vladimirovich. Sincerely, Miroslav V. Usov.

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андрей Любимов

Level 3 Local Expert

Yesterday, I was once again convinced that rudeness and unprofessiveness are still flourishing in this institution — I visited the Russian Embassy in Istanbul. I made an appointment in advance, arrived on time, without delay, with an infant in my arms. The purpose of the visit is to obtain a birth certificate. An employee is sitting behind the armored glass with a haughty expression on his face. When he saw us, he began to look suspiciously at our names and surnames in our passports, muttering something to himself. At that moment, I already realized: it just won't happen. His tone, facial expressions, and demeanor all betrayed his absolute dislike. Although it would seem that people are sitting in their places in order to help the citizens of their country, and not create additional difficulties. Then it gets more interesting. He demanded a completed application. My request for forms to be filled out on the spot was answered: "We don't give you forms, download them online and fill them out yourself." It's funny, because a few years ago, when processing the documents of the eldest daughter, an employee of the consulate helped to fill out everything right on the spot. Well, I take out my tablet, get ready to download the forms and fill them out right there. But no, the clerk literally explodes: "You can't use the Internet here! Do it outside." I was already taken aback. It was as if he had returned to the past. My baby and I go outside, and of course it's raining. I have to go to the nearest cafe. I download the forms and ask the Turks to help me print them out — they print the documents calmly and without unnecessary questions. We sit down to fill it out. There are questions — after all, it's not every day that you get a birth certificate and citizenship. I walk back to the door of the consulate to clarify the details. To which the guard calmly informs: "There is no one to ask." That's all. We fill it out as best we can and return to the consulate. And then the final surprise awaits us: "Your time is over." Making an appointment is a separate quest. On the website, everything is sent to the "waiting list", but it is simply impossible to get through. But there is a loophole — an intermediary company that solves the queue issue for an additional fee. Is it convenient? Sure. But not for us at all. So if you suddenly miss being rude, welcome to the Russian Embassy.

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Селена

Level 3 Local Expert

I see mostly negative reviews here, as if it were a natural branch of hell on earth), after reading them, I expected something terrible for myself, but in the end I was pleasantly surprised. The staff are kind and polite, they helped us a lot with the baby. We had to wait for the reception, but a very intelligent employee helped pass the waiting time, he did everything he could to ease our lot. The passport replacement documents were accepted without question, the passport desk employee did his job perfectly, but it's hard for him to do everything alone (which is why there are delays), it would be great if they found an assistant for him. The only drawbacks are that the escorts have to wait outside, you can not let them inside, but leave them sitting on a bench in the dressing room, let them hang out there). All in all, I would rate my visit as a 4-plus, but rounding it up I put 5, the staff are too charming there.

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