Not competent staff from the word at all. We specially stood in line under the heat to clarify all the documents for submission. The girl gave the wrong information. Because of it, we lost 70 thousand rubles for 1.5 months. The man who escorted her to the window was unhappy that they had come.. and we're taking up time... Thanks also for not sending it directly to XxY. Hello! We are citizens of the Russian Federation in the 50th generation! Who are you working for???! As a result, we contacted Yerevan, where everything was politely explained.
Change the staff, Gentlemen!!! And let these go wash the floors
Initially, expectations were as low as possible, but in fact everything turned out to be very good.
They accepted it right away, the whole registration took 20-30 minutes. Everyone I talked to was very polite and helpful. All questions were calmly answered and prompted. In general, the impressions were good.
By the way, everyone who needs to apply for a passport quickly, sign up here, not in Yerevan. At the time of February 2024, the waiting time from the creation of an application on the site to the submission of documents is 3 weeks. It's been a few months in Yerevan.
The child lost his passport, I have not been able to register for an appointment for a week to consult what to do and who will be contacted, the passport period will end on July 31, we planned to go back to the Russian Federation on July 28, it does not work to make an appointment, someone went to the embassy 3 times does not answer my questions, they say an online record is needed and there is nothing more I don't even know what to do?to whom to say goodbye and how to go home, there is no record for August and in September there is school, the child is 12 years old
I applied for a foreign passport by appointment. I waited in line for 15 days, an appointment was scheduled after another 5, a total of 20 days before the documents were submitted.
The friends who filed before me warned me to check the mail, where the embassy number will come, which you need to call 2 business days in advance to confirm the entry, otherwise it will fly off and you will have to sign up again and wait (very strange mechanics, well, okay, just keep in mind)
They were accepted on time minute by minute, the girl who accepted, politely helped to correct a couple of mistakes in the application and, in principle, tolerated the fact that I was very stupid.
I went with the expectation that everything would be long and there would be a bad attitude, but I was pleasantly surprised. Thanks!
Everything went well when applying for a foreign passport. The guard was indeed a little nervous, but polite enough. The consulate staff were also polite, corrected a small error in the questionnaire, and in general, according to reviews, the attitude here is more tolerant of such mistakes than in Yerevan.
When making a phone call, the robot can say that the number does not exist, but the number is working, just call until it works.
This is some kind of nightmare! I came from another city, but I'm not on the list, someone else was signed up instead! Like, she didn't confirm the recording. But there was no notification that needed to be confirmed! They called once, I didn't even have time to pick up the phone, I thought that they called for a reason and called back all day, but either busy or unavailable. No letters came to the post office, although they blatantly lie that they were sent. But it's not even in spam. They said wait, in case someone doesn't come. Waiting in the cold on the street under the snow, they are not allowed inside. I'm shocked.
THE WORST SERVICE IN THE WORLD! For some reason, I honestly thought that state institutions work better outside of Russia, but unfortunately, they only work worse
. Employees hang up when you call them. the husband accidentally said "embassy" instead of "consulate" on the phone, the woman on the other end of the line happily said "oh, this is not for us" and hung up. after that, I immediately dropped all calls, there were not even beeps. we also came personally, no one lets us in, no one gives us certificates (even those who have an appointment are sitting on a bench on the street). the site was made by a first grader, it feels like the site falls down if more than two users visit it at the same time. I've never been so infuriated by a website in my life, and I've seen a lot of bad websites... we went to the site at exactly 00:00, there are no places for November anymore. This just can't be happening.
a useless place, not enough anger at you.
I'm sorry that you don't care about the fate of your compatriots abroad
The guard is a top, arrogant-looking man. We came together. One came in, I stayed. It's raining outside. Rainfall. I kicked him out briskly. Without even letting them stand under the roof. He's sitting in the building himself, you're going to die while you wait for him to come out
And these wonderful lockers outside for personal items. They are always afraid that someone will undermine them.
There were mistakes in the statement. They did not give me a fix on the spot, they sent me for a walk for 5 hours and refilled it.
The consulate's website is a separate interesting topic. Errors in the application arose due to the fact that there is no auto-correction on the site.
I applied for a foreign passport. I called two days later and confirmed the recording, they answered the phone very quickly, called around 10 a.m. The reception itself is fast, they let us in exactly at the appointed time, the staff are polite, everything is fine
I will join the review about the recording - I updated the recording form almost every minute on July 31-August 1, there are no free windows at all. On other days, it is expected not either. Do you work at all???
If you want to grab a little bit of the Russian world, come here! The guard is impertinent, as if your father is a watchman, Marina Ivanovna is in the window - that your head teacher will report mistakes in the questionnaire in a passive-aggressive manner, mocks your knowledge of history, snide "maybe we'll discuss history again." Kindness to all fields, dear people!
It is not realistic to sign up for the submission of documents for a foreign passport.
The electronic form of the record was monitored during the transition of the calendar from November to December in a constant mode. Every minute. From midnight to lunchtime on December 1st.
Not even a second's worth of empty seats flashed by.
It's like they turned off the opportunity to sign up.
It's very unpleasant.
Huge questions for the girl on the line.
The employee is incompetent, does not know the information or speaks falsely. There is a huge difference between what is on the site and what the girl says (then it turned out that the girl was completely giving false information).
Also, according to the record, I would like to say that they record for one time, and when they skip, another is committed.
Thank God the consuls are very competent 🙏
Hello! I would like to thank the employee who competently, extremely politely and professionally answered all questions! Thanks! Good luck to you, dear girl!
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Анастасия Ж.
Level 4 Local Expert
March 12, 2024
Polite staff, help and answer questions. Everything went well.
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Anonymous review
October 31, 2022
There is a "broom boss" on the help line, who takes on a lot and is rude.