Hello. I want to convey this information so that no one else buys the "miracle equipment" of this manufacturer. A month ago, I bought an electric stove EP N D 6560-03 0053, in Moscow, through their online store. The stove was delivered two days later, well done here, but then miracles began..... at first, the installation arrived only 4 days later, the master was the first boor and rude (as well as a deceiver), refused to connect under any pretext, citing some mythical problems. Then the second one arrived and somehow connected. In the process of using- and this is 2 days, it turned out that the desktop moves from side to side, which is dangerous and uncomfortable. They allegedly called their guarantors. We waited for several days again, arrived, again a boor and not a master of the campaign. He could not do anything, wrote an act, refused to write the true cause of the malfunction, referring to the fact that he was told to write so in the office, although he swore to us that this was enough for an exchange, refund. Then our ordeal about the ringing of the bell- the online store, which said that these are your problems now, then the warranty company- which still has to call and appoint a master to allegedly fix the factory's defects. And we are still on the bottom feed. "Thank you" for such a wonderful technique. People- don't buy it, so that there won't be any problems later. Having sold you this miracle of technology, repair problems are not their problem
Wonderful staff. The factory has been shut down. Which produces a good modern one. Beautiful. Reliable. Kitchen appliances. Polite and very professional staff. And the animation in front of the entrance is amazing.
The UP Hephaestus store in Minsk is working very poorly . Especially the delivery service is organized in a negative way. I lost the whole day, the result is negative. So much for a government organization. A private trader would have already brought it.
In December 2023, we bought a gas stove PG 5100-04 0004, the quality is disgusting, the stove is beautiful made of stainless steel. We connected it right away, we need to cook. The oven is not working!!! A specialist was called from the service center. Today is January 23rd, 2024. We have been waiting for a spare part for 2 months ... no. It's an 8-hour drive from Volgograd to Belarus, they can't send spare parts or they don't want to. The stove is defective.
We bought a Hephaestus stove, we can't get enough of it. The grate (like cast iron) broke in as many as 3 places, the electric ignition is just a fairy tale, sometimes it even works.And the service is just a customer's dream, I called and listened to music for 15 minutes and the fact that the call is very important, so important that we do not respond for weeks.
Advantages: one of the largest enterprises in Belarus engaged in the production of gas and electric stoves. It is equipped with modern equipment that allows it to compete well with European manufacturers. Cleanliness of the building and industrial premises, the presence of cafes, cooking and one of the best canteens in Brest, there is also a hotel for truckers, a guaranteed social package, annual bonuses, a medical room with the possibility of physiotherapy, a billiard room, a fitness room (for women), travel around Belarus and not only (covid made his changes) children's camps, sanatorium treatment,this and much more is offered by the trade union committee by an employee of the enterprise
Among the disadvantages: lack of career growth; relatively low wages with a low percentage of annual increase
I bought an electric stove 5140-01.The electric plug from the stove does not fit into the outlet that is included with the stove.As an OTK, such a marriage is missed, it is a shame for such an enterprise.The designers of this plate have a special "THANK YOU".The floor is visible below instead of the closet.How can I put a pot or a frying pan there?
It's too bad that I'm not allowed to download with my dad, although I'm in the cockpit all the time and I don't go around the enterprise. Loading is very often slow, especially after 17 o'clock when the whole office goes home and there is no control. And my mom and I are waiting for dad for a very long time and late at the factory. I would really like the workers of the warehouse for the shipment of finished products to work on piecework and not salary, they don't care how many cars they threw, salary is salary. 3 pieces or 7, and so they will ship more cars and faster, and I will be very glad and happy. Thanks a lot for understanding, I often ride with him.
I don't really work there, but I like to come in for lunch...a very good dining room and not expensive at all...there is a bar and a cookery...you can even buy a boiled product for salads (buryak potatoes, etc.)
Low-quality goods were sold, the automatic ignition of the upper burner in the oven does not work, the oven door fell off from one crane.The gas stove has been in operation since October 2020. Model PG5100-03 0002 price 673 rubles.Shame on the company!
Everyone in the city thinks that one of the city-forming enterprises, I will not argue, the salary is not the money that they say, but they say that there is a queue behind the fence, advertising Hephaestus!!!!!!