Warranty department Algo.by
79 reviews
June 25
we decided to upgrade the lawn mower at the cottage, bought it here, and it was a great decision! algo was pleased with the fast delivery and excellent service. The mower is powerful and comfortable, the lawn looks perfect))
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July 30
We bought an HP printer here. I was very pleased with the fast delivery and attentive consultants. The printer prints quickly and efficiently, without jams and failures. The setup is simple even for a beginner
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November 14
Hello everyone, I ordered a computer in this store, the prices were pleased , but the work of the store leaves much to be desired, when calling the store, it seems that he does not want to talk to you, they postponed delivery several times and replaced components due to the lack of previously selected items in stock. After delivering everything necessary, I discovered defects in the PC and contacted the warranty department , where the guys work more pleasantly , but also the impression that they are reluctant .
However!!! I really want to mention this employee, manager Roman left only positive emotions , polite, responsive, competent and responsible person. He reported everything in a timely manner and contributed as much as possible to a quick solution to the problem , a pleasant person who is as likeable as possible. I give 5 stars, exclusively for the work of Roman , I wish there were more such specialists.
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October 14
We ordered a 4K TV from Algo, and everything went smoothly. The delivery is fast, the packaging is reliable. The TV itself is super: image clarity, bright colors and convenient functions. I am very happy with the purchase)
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October 15
The employees are incompetent. Warranty obligations are refused to be fulfilled on time. I've never seen a worse service. The product was "traveling" from Wednesday to Monday before the warranty service. The deadlines for replacing the goods do not fit: At first it seemed that we would bring the goods from the warehouse to you within the time limits established by law, and then on the day of delivery they call and face the fact that we will bring them on Wednesday, since the goods were not in stock. You start asking a question about compensation for non-compliance with the deadlines for the repair (replacement) of goods - in response you get aggression, tactless attitude. But, after arguing a little, they contemptuously ask the question: "Name the amount, and I will give it to the management, but most likely they will refuse. You can at least go to court, we'll win anyway." I bought goods from them both for cash and as a legal entity. Both had the same trouble with delivery times, etc. I highly recommend this service and their store. Next time I will order the product as a legal entity, and if a similar situation repeats, a complaint will be written.
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November 21
I ordered headphones from them on Friday for Monday, later rescheduled for Tuesday, obviously indicated after 21 20. The courier calls at 19 00 and says that he will not have time to bring it and can only by 1 am. I naturally agree. He calls back after 15 minutes and says that I won't bring it, because for him it's a circle, it's expensive to carry. I call the store back and explain the situation. The answer was "yes, the courier can refuse." How can you treat your work like this, why can't you, as a courier, calculate your path in advance.
On November 21, they called back, said that those who dealt with my question received a cap for not being competent, the employees were without experience. I put a higher rating so that after I remind you of the discount that was promised
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September 26
I strongly DO NOT RECOMMEND this store!!! We read Alexander Pleskachevsky's review of August 20, 2024 very late and found ourselves in a similar situation. They deliver defective goods, and then refuse to fulfill warranty obligations. We ordered an original cartridge for the office in the canon lapper. The price is not small. It was packed in a box and just a plastic container without any other protection of the parts from damage. They opened it and put it in the absence of a courier, which turned out to be a big mistake. The cartridge turned out to be defective. I printed a black mark all over the sheet every 2.5 cm. Upon further careful inspection of the cartridge, a dark spot was noticed on the rubber roller. We contacted the warranty department Algo.by . An employee of the department asked to send a photo of the warranty card and a photo of the cartridge and concluded from the photo that this was a mechanical damage and it was done during unpacking or installation. During the 4 days of correspondence with the department, we were not even asked to pick up the goods for inspection! This is just a DECEPTION of buyers! I strongly recommend that you DO NOT BUY goods in this store, or unpack, carefully inspect and check the goods in the presence of a courier with mandatory fixation on video.
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November 30
A very strange place, and even more strange are the huge repair deadlines. If you are handing over a vacuum cleaner, then you also need a box, which I threw away on the second day because it is large. Now apparently my vacuum cleaner can be fucked up. The vacuum cleaner was also dusty. This also caused indignation, although I washed it. The repair period is from 15 days to infinity. By the way, before that I called another service, a paid one, they said two days. Well, customer orientation and free warranty repairs are harsh things. Although they have not yet accused that the breakdown occurred due to exploitation.
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August 20
Terrible store!!! I recommend reading my review to future customers, especially if you order goods with delivery in Belarus. He is from Gomel.
This is not the first time I have fallen into such a scheme: they deliver defective goods in the hope that someone will have it, in fact, once again I fell on this hook. I ordered a DVR for aglo.by , brought. I installed it and I see that he does not see the memory card, the plug of the rear-view camera transmits the picture to the first hole or bump (stripes, the screen darkens).
I called the store. They said they would take it away, if it was defective, they would change it or refund the money. And then it started. They were taken away only on the 5th day. He issued an act of transfer of the goods, where he indicated the replacement of the goods or a refund. The registrar left for Minsk. A few days later, I called to find out about the inspection of the goods, to which I received an answer: they say we have 14 days by law. I'm waiting.
It's been 20 days since I gave it to the courier, silence. I call myself, they answer: everything is fine, your registrar was repaired today - tomorrow they will bring it to the store, and then we will send it to you in Gomel... I understand, they will bring it as slowly as possible, I was worried, I will leave the other day, I will not be in the country, I need a good new DVR on the road and I do not need 10 times soldered equipment, because I indicated a replacement or refund in the act. To which I received an answer: they say you need to issue a return certificate, which you did not immediately write?
In general, they made a fool of me, I highly recommend this store
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February 12
I bought a laptop here and was very satisfied with the quality of the equipment, I decided to try again to “cooperate”)) I was looking for an ssd drive, and I found it! An excellent choice in fact, there really is something to dig into and choose the perfect option. I placed an order, they called back very quickly. Algo was not let down again, everything is fast, polite and inexpensive! For equipment only there, it will be as a rule now)
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June 13
I bought a Dreame cordless vacuum cleaner in Algo and I am very happy! The vacuum cleaner is powerful, lightweight and convenient. Fast delivery and excellent service. I recommend it to everyone👍🏻
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June 17
after the repair, it was necessary to wash the windows, we stopped at the Hobot window cleaner in this store. and we didn't regret it, an excellent choice! the cleaner did a great job, the windows are shining. we were pleased with the fast delivery and good service. Wow!
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August 19
I bought a Logitech keyboard in Algo, and it's the best keyboard I've ever used! The keys are soft and quiet, ergonomic design, comfortable backlight. It has become much more pleasant to work at the computer
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November 13
I bought a video card, everything is at the highest level. Great selection, great prices. The card works without problems, the performance is excellent. I recommend the store for its high-quality service!
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July 31
I decided to upgrade my computer and bought an amd processor. Performance is at a height, games and programs are flying! The consultants helped with the selection and quickly placed an order. Now my computer is working like never before
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June 28
The old laptop began to slow down, I decided to replace the RAM. Algo consultants helped to choose a suitable memory and quickly placed an order. The laptop is flying now, it works like new! Excellent service, thank you)
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October 14
I ordered a new laptop for games from Algo. The delivery was the next day. The laptop lived up to expectations: powerful processor, excellent graphics. The store pleases with professionalism and speed of work
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October 2
A good store. We were pleased with the low prices. When I placed the order, they immediately called back, confirmed, I was satisfied with everything, pleasantly surprised by the efficiency of the work. I advise you to come in yourself!!!
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August 29
We wanted to order an air conditioner. We called to clarify the availability and price. Answer: the price is current, we will deliver it in 2 days. OK, we ordered it. After 2 hours, our air conditioner on the site began to cost more, and the manager called and canceled the order - like all suppliers had run out. At the same time, other stores sell this air conditioner without problems. And more. Cash payment, please, otherwise the courier does not have a terminal....))) In general, the usual overbiddings, which set the minimum price at random, and then monitor the suppliers. I doubt very much that in case of any problem, breakdown, it will be possible to somehow resolve the issue with them.
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September 17
I took the equipment from the guys . They gave a guarantee., also with a nice bonus , in the form of a good discount .Everything was delivered promptly.Thank you.I definitely recommend it.
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April 23
I chose an e-book right here. The most exciting thing is that there is a video review for almost all products, it is very convenient, all questions go away at once. I picked it up, ordered it, and was satisfied. Fast, polite, reasonable prices. A good store, I advise you
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September 27
Horror. I ordered a power supply unit (available on the website) on Sunday, they called and said we would bring it on Tuesday. I'm waiting. On Monday, they called, saying that the supplier was delayed. We have the product. He agreed that it would be delivered on Friday.
They call on Thursday and say that they do not have the goods, the order was canceled.
If you need something urgently, do not take it here in any case.
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October 17
I took a tcc 3000 gasoline generator here, the price is cheaper than the competitors by 200 + rubles, I thought there would be a catch, especially after they asked for an advance payment.I jumped and was very glad.Delivery 10 out of 10, price + gift oil . I RECOMMEND IT!!!
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July 25
I am writing a review about the warranty department, and in general about the store. I ordered a PC, everything was fine, except for the processor and SSD. They turned out to be from Aliexpress. The processor came without the original box at all, just in plastic. And the SSD disk (KC3000) is in Chinese packaging. I'll be honest, I'm not happy with this "deception"
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February 15
Perhaps the best hardware store. I ordered the LG 24GN60R-B gaming moniker here. The delivery was fast, the whole one arrived (without broken pixels and defects), which was very pleasing. Immediately after the order, a very polite manager called back, clarified the order and answered all questions. The prices are super nice, on the online store you can pay 2 times more for this moniker. I will contact you here for RAM, I liked everything very much)
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November 13
We were looking for a good vacuum cleaner from Bosch, algo helped in the choice) a convenient website, excellent prices. We are happy with everything, we will take more
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October 1
I placed an order through the website, called back within a minute, very promptly, confirmed the order, offered the day and time of delivery, everything was delivered at the agreed time, I am satisfied with everything, I will order more!!!
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July 28
I made an order for a Bluetooth speaker for 440 rubles, from the silence store. On the fourth day, I contacted them myself. It turns out that the column now costs 568p, and I allegedly did not confirm that order. Algo, I got a call at about 21 pm, the call itself lasted 1 sec., i.e. even the vibro won't work in the phone. The scam is shorter.
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September 27
The store is good, the prices are pleasant, and the warranty works well. I bought headphones, the microphone stopped working, called and the next day they already brought new ones. I am satisfied with the service. Managers know their job and will always help
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February 6
I left my PC for maintenance and was very satisfied with the work of the service center. Professional approach, fast lead times and excellent service. I recommend this service center for those who are looking for high-quality PC maintenance.
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3
November 13
I finally found the case of interest at an affordable price! The delivery is fast, the case is in perfect condition, I am more than satisfied with the purchase, thank you)
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May 24
recently I decided to get a high-pressure sink of the Kercher type, but with a less painful price, I found the ideal Bort option in algo. I recommend it is inexpensive and works great
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May 22
I do not recommend the store, I change the rating for misleading customers. The algo store hides all unsuccessful, bad reviews by changing the name of its outlets.
The store staff contacted me to suggest that I delete the review, which I refused because there were enough problems with delivery, service and consultations, and even prices.
Be careful and don't get introduced.
My review from the last point:
"Good afternoon, I ordered PC components, a case, a cooler, a mat in the store.the board, processor, SSD, RAM, power supply, there are still questions and disputes with the store. The order was placed on 02.12.
After placing the order, they called, clarified everything and warned the manager that a motherboard of a certain revision was needed and explained why, they said that we
had a large flow and all the components were more or less fresh, as it turned out not. I clarified whether everything is exactly in stock, additional payments, the cost of delivery, etc. To which I received an answer: That everything will be fine and in any case it will be possible to make a refund (a very difficult and time-consuming process).
We agreed on Saturday (02.12) about the order, asked on Sunday (03.12) to clarify my questions because he paid in cash, clarified on Sunday whether everything would be fine, the answer was similar to Saturday.
Firstly, there were problems with the ryzen 5 7500f processor, I repeat, I clarified about the availability and price on Saturday and Sunday (02.12-03.12), but it turned out that on Monday (04.12) the manager called me and how unexpected! The processor that you ordered was defective and the last one, the manager offered me 3 options: an additional payment of 30 rubles and they will bring the same processor, refusal or replace it with another similar one (you understand the stupid option, because to change all components to another socket or pay extra for the same socket but a different percentage of 100 + rubles, it turned out to be a choice without a choice), to which he agreed in the evening with an additional fee of 30 rubles, because even so it turned out to be cheaper than any other store.
They promised that on Wednesday (06.12) they would notify about the delivery, I waited for the end of the working day, no message, to which I called and already indignantly expressed a claim, they promised that Wednesday evening (during the call the time was 18-19:00) or Thursday morning (07.12) they would inform. They informed me at 21:23 via SMS that they would arrive from 11-15, which is not convenient for me as much as possible, I had to somehow persuade my superiors so that at this time I could leave and receive the courier.
Now about the problems of delivery, delivery is paid to regional cities and third-party organizations deal with it, delivery arrived at the specified time, the courier is adequate, but even here it is not without jambs, the goods cannot be opened before payment, it is forbidden from the words of the courier (Scolded) and we took delivery on the street (subzero temperature, snow, of course, check everything was not possible), which greatly spoils the impression and promise of the managers. As a result, I paid, brought it home, and of course they brought me a motherboard of a completely unnecessary revision (I REPEAT, I WARNED), which I was very angry about and immediately informed the managers, the algo technical department was sent.
Already in the technical department, a complete clowning began, they clarified with me whether I used the mat board or inserted a percentage into it, to which I gave the answer no and the fact that 30 minutes ago I just received the order, the courier left accordingly when he paid for everything and took it home. I described the whole situation and threw off all the necessary data about the mat. the payment, the order and the warranty card in Viber algo, were told to wait for a response on Friday (08.12), by the way, delivery was on Thursday (07.12).
The next day (08.12), I clarified that I was not refusing the order, I simply agreed to replace the motherboard with the necessary revision, to the fact that I received an answer that they were still listening to conversations with managers and after that they would give an answer. I clarified about the warranty, no, it is not extended even if you do not use the components that you purchased, even through the fault of the store. It's funny, the components are idle while my motherboard is waiting for an answer.
But even here, they promised an answer on Friday (08.12), there is no answer, completely ignore, tell me that you did not have time to solve the question, you do not need to, if you want to know what to do with your question, decide for yourself and look for answers yourself.
I am writing a review on Saturday (09.12 17+), I clarified the working hours of the service center, how unexpectedly they work from 9 to 19, Mon-Fri, as you understand, even the weekend components cost. Why the service center's working hours were not written anywhere on the site, why they are not notified that they do not have time to solve the issue, why they promise gold and give copper is not clear.
If the situation is resolved, I will add a review, I do not advise buying here, I also cannot check the components, because I cannot use the motherboard until they decide whether I will buy more here, most likely not, although there were plans to purchase a monitor and a video card here, because of the normal price, but provided that it will be It's okay. As a result, on all points, a minus, a problem car, one plus a low price, but was it worth it?
P.s. Technical support contacted on Monday (11.12), it was proposed to replace the motherboard with another model, or refund for it.
I add on the situation on 12.12, a new motherboard of another model will arrive, namely gigabyte b650 aorus elite ax (rev. 1.x), where the revision will not affect the operation of the PC, although it will be possible to "sing", they promised to deliver on Thursday 14.12
Everything was delivered, there was a little trace of factory varnish on the motherboard, everything was connected, everything works. Invite at your own risk."
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August 30
I'm afraid to even imagine how they work at the stage of sales support and warranty cases. At the checkout stage, I received a lot of rudeness and ignorance. 30.08.24 at 11.30. Maybe the management doesn't care...
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September 29
We bought a motherboard, unfortunately, there was a defect in RAM. They wrote in those.An Appalon employee helped us with support. They sent us a new motherboard. Thank you very much!
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May 24
I was looking for a laptop to buy for my son for the holiday, so that he could pull toys and cost normally. I stopped at the Gigabyte version, thanks to the guys from algo for their help in choosing, the birthday boy is happy, which means I am too)))
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March 28
I wanted to build a gaming computer, but I couldn't figure out the compatibility of the hardware. It's cool that algo did everything for me, because there is a constructor for choosing hardware. A couple of clicks and I have the perfect gaming PC. Great website, cool service, plus the prices pleased)
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February 7
I was looking for a TV in the living room, but unfortunately I don't understand them at all. I contacted the algo store.our manager clarified all the wishes and offered several options in different price ranges. We stopped at the average Hisense. I was afraid that while they were taking me, they would put scratches and not the same emotions anymore, but the deliverers are super! I am delighted with the quality of the equipment and service itself. I will recommend a great store to everyone!
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February 5
I recently bought a TV in Algo, and I can say that the impressions of the purchase turned out to be excellent. The managers are friendly and ready to help, plus they were well versed in the product. The quality of the TV itself turned out to be very good, excellent resolution and bright colors. The sound also turned out to be clear and voluminous. I advise everyone
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April 25
I wanted to buy a new monitor, because the pixels hurt my eyes. The choice fell on AOC Q27G2U/BK, I was looking for the most pleasant price, I found it here. I first met algo, a great store. I will advise my friends.
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March 22
In this store, the selection of goods is a bomb. I've been looking for a suitable motherboard for a long time, since mine burned out, my eyes ran away, but they helped, picked it up, and even put it on. I am very satisfied with the quality of the product, the service, and the delivery.
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June 20
It was necessary to buy a screwdriver urgently, and they did not let me down! The tool is powerful and easy to use. We are very happy with the purchase!
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April 17
I am delighted with the range of smart home appliances! There are 2-3 positions everywhere, and in algo there is literally everything you need. All sockets in the apartment are already smart)) And in general, the assortment in the store is what you need. Everything that comes to mind can be found here))
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October 15
I do not recommend this store, I wanted to order a TV, not only did they charge three times more for delivery than indicated on the website, they also demanded to make an advance payment through a courier!
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February 20
A good store. Respect, speed and quality are all about them. I ordered the assembly of the computer, it was delivered quickly. Polite communication, excellent managers and pleasant prices make you become your regular customer.
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February 24
The vacuum cleaner broke down, I searched in different stores, but the choice stopped at algo. The choice is huge, the eyes are running away. The prices were very pleased, we chose the right model and ordered it. They immediately called back, clarified the order and delivered it quickly. My wife is delighted.
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October 1
I buy a lot and often in this store. We are satisfied with the price, fast processing and delivery of orders. I recommend it 100%%
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February 6
I contacted this service center under warranty, and was very satisfied. The problem was quickly resolved, and the staff kept in touch with me throughout the entire process. They were very warmly treated and professionally performed their work. Thank you so much for the excellent service!
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April 22
I chose headphones to play with my friends. It's cool that the managers understand what they're talking about, they quickly put everything on the shelves, they threw options, it's up to me to choose. We arrived quickly, intact, delighted with the quality.
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March 27
I bought a laptop for work (it was necessary for the software to pull well, therefore iron is important at this moment). Colleagues advised asus, compared prices at all sites and settled on algo. After the order, they called, clarified the order configuration and set the delivery time. I was glad that it was delivered on time
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