I constantly watch on my computer - There is no network connection, only one way helps - you need to turn off the router and turn it on again, and I do this every day several times. Like a ritual. I don't have anything else to do, apparently. Workers came, fixed the cable, said that it was the reason, but the connection button on the router was working, but there was only no Internet connection. That's such an entertaining Internet. In general, it is impossible to study online, nothing, at the most responsible moment the Internet will simply turn off.
And that's not all, I was charged about 3 rubles for a call to the customer service number 134 at MTS, that is, it also turned out to be a paid call. There are just no words for it. Private traders would not have thought of such a thing.
If it were possible to put 0 stars, or a minus, I would put it!
Internet instead of 100 m/bit - 30
Corresponds only to the connection speed.
Internet crashes every day, there is no stability.
When you call to figure out why there is no Internet, the employees say this is the first time we hear this, we can call the master tomorrow evening
I work remotely, what kind of master is for tomorrow ???
Terrible Internet service, there's always something wrong.
I want to turn it off, but there is no time, they will take it to the extreme - I distribute it from the phone
And the most interesting thing is that the distribution from the phone is the same in terms of speed.
In a word, tin
Please don't connect this Internet
They connected Wi-Fi. It's never been worse. Your Wi-Fi will disappear all the time, in the evening you can forget about it altogether. Endless crashes, blackouts and other bunch of problems. Only if you want to lose all your nerves, then go ahead to them.
I've been using it for over a year now..... this is a horror, the worst Internet in Belarus, there is a constantly unstable connection in a thunderstorm, sometimes it may simply not work.
if you have a choice between a Guarantor and something else, 100% take something else
Turn on your phone!!!! I call the call center, they redirect me to the master, I've been calling the master for an hour, they haven't picked up the handset, I decided to go see another number, maybe there is a number, but here, according to reviews, it's better not to hand over the equipment here.
The most terrible Internet.
Connection is constantly missing, I call tech support several times every day. Then hacker attacks, then restart the modem, then every week there are accidents in the house- they fix it.
I don't recommend it.
There are no advantages. One solid minus. I handed over acoustics for PC 2.1 to the SC. It started with the fact that it was accepted as a music center and asked for 45 rubles (the problem was that the left channel stopped working). Okay, I gave it away, there are not so many craftsmen in Grodno and not everything is close. A few days pass, they call back and say, come pick it up. I came, I take it away, they say: no money is needed, the master has fixed it. It's nice, though strange. I think maybe it was a little thing for a minute of work, so we decided not to take it out of the kindness of our hearts. Yeah, twice. I brought it home - and it didn't work - it still doesn't work. I call them, the lady on the wire at first convinces them that maybe I'm connecting the wires wrong or something. He asked me not to make an idiot out of me, but rather to explain what kind of work this is. She gave the phone number of the master who did it, saying "well, I didn't do it." That is, she dumped the responsibility from the office. In life, I will go to those figures of hers more and will not advise others.
I told this story to an acquaintance who is engaged in the sale and service of equipment. It turned out that he had exactly the same story with them. I gave the sub away from the home theater, a week later they called that everything was ready, take it away. They didn't take the money either, and it also turned out at home that nothing had been done. Sharashkin's office has no respect for people.
There are not enough stars from the sky, but as for the Internet and TV, everything is OK. I have the "Together" service enabled. I watch television regularly . There are sometimes (by the way, rarely) some kind of interference, but I assume that since they take a signal from a satellite, this is the reason. The Internet is better than in Beltelecom (I was their client before the Guarantor). Somehow the problem "appeared" with the Internet, I called tech support, the master was already with me in the morning., It turned out to be his own fault.
The quality of the Internet is terrible. There is no stable connection all the time in the evenings. The TV was originally connected via Wi-Fi, I thought that was the problem, but connecting it directly with a cable did not change anything. Eternal work on the server, it is impossible to do anything at all on weekends. My advice is never to contact this office.
Good service.Convenient location and working hours.The quality of the Internet provided is satisfactory, TV offers at an affordable price.A good alternative to Beltelecom...
I don't see a single plus, I've been using their Internet for 5 years, constant departures, those jobs, the balance is replenished, the Internet doesn't work for another two hours after replenishment, when you just call, the Internet starts working right away, the worst in their business
I came by today. The service is good, but this provider is not present in the whole city and before entering it is important to find out by the contact number - is your area served by this organization? But otherwise everything is fine- the service is on the level, the impressions of the visit are good.
The master was invited to replace the train in the Minsk refrigerator. The next day, the master arrived, the spare part was available (at the ipeshnikov in 1-2 weeks), replaced. Everything is in order. I liked. Next time, only to them, even a receipt was given and a guarantee (true for 2 months), but still. And look for an ipeshnik, whistle with ropes then around the city.
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Show business's response
Дмитрий Красько
Level 8 Local Expert
October 21
The connection is getting worse and worse every day. A drop in the speed set by the agreement, loss of packets... And at the same time, no one there knows why this is so.
The quality of the Internet is just terrible! As soon as it's evening, it becomes simply impossible to use Wi-Fi like this! It slows down, hangs, throws out. He writes, check the connection, the connection is excellent, the signal strength is excellent, but there is no Internet. And I can't get through to tech support, they just don't pick up the phone.
I switched to the guarantor, the price for 100 MB bribed me. In fact, the maximum is 80 over the wire on a weekday morning, according to the most budget routers that they provide, wifi is no more than 30 MB/s. As soon as it's evening, the speed periodically drops to around 0 MB/s. And so on with enviable regularity. I called an employee who was changing the router, checking something. There are no changes, only promises that everything will be OK. I had enough patience for a month. The quality of service provision as an Internet provider is simply terrible. I highly recommend it.
And so I want to tell you about the Garant service center. I bought myself a robot vacuum cleaner for 3t
It's been less than a month since he broke down. I brought it under warranty to the service center since they are the official Samsung equipment. It takes about 2 hours and a call to my phone saying that our master is ill and take your vacuum cleaner since we have only 1 person for a master , how is it normal? A large service center and 1 person ? Or did he see the vacuum cleaner that he immediately got sick? As a result, I had to pick it up and send it to Minsk. The service center is terrible
The Internet is terrible. We connected the package "Together 60". The Internet is often lost and there is not enough speed. And the channels disappear.
The Haier refrigerator is broken under warranty. We arrived, we need to take them away for diagnosis. They kept it for 2 weeks. We didn't find anything. They brought it back. With cockroaches!!!! The horror!. The deliveryman said, what can we fix, they are everywhere in our warehouse, they bring different refrigerators for repair. You have been out of the apartment for 2 months. The refrigerator never worked. We delivered it ourselves to Minsk under warranty. Close this office.
A normal adequate company, the service is flexible. All issues are resolved quickly enough. And most importantly, affordable rates.
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Show business's response
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Natallia
Level 10 Local Expert
May 28, 2022
There are no special problems with the Internet.
The Service Sales Center "deserved" the rating.
I turned off cable TV as unnecessary, came to the office, and there: "that feeling when a Client leaves you, and you can't offer him anything except an increase in the cost of the Internet" 😂💥🤭
It seems that such pleasant employees always call on the phone from the guarantor, with a hanging tongue. The "2nd line-up" is clearly sitting on Ozheshko 42 🤷♀️
Everything is fine, both the Internet and television.If something happens, they come right away, you don't have to wait two or three days, as in Beltelecom.They always remind you about the payment, if you forgot, they are in no hurry to turn it off.Everything is fine.
There is no center and no master in it. At the moment, it is not clear at all how the Guarantor survives with such a quality of services, it should have been closed 20 years ago.
Disgusting broadcast of TV program packages. I watch the TLC channel, especially in the mornings, the broadcast may be interrupted, I have to call often to find out, I'm paying money, and now I'm considering switching to another operator. And the problem is not only with this channel.
I'm happy. In fact, it was done for the client - no need to go somewhere with paperwork, I called - they came and issued it. Well, I couldn't connect on a weekday, it turned out that it was possible on Saturday. There are no complaints about the Internet, the speedtest shows a speed of 29 Mbps, I have a 30 wave
During problems with the Internet, providers cannot be reached or stupidly do not take the phone. This means that they do not want to communicate with customers. There is no recalculation. No warnings about repairs on the line. If you are busy with the Internet and at the most inappropriate moment, you are disconnected without warning. Rating -10
It is never possible to get through. A terrible attitude. In general, if you want a normal Internet without unnecessary problems, then definitely not here