We ordered a READY - MADE ONE ! the monument in December 2023. It remained to make a tombstone and decoration for it. They promised to install it on a first-come, first-served basis in June, at least until mid-July. August ends - there is no monument ! No phone call, no explanation, no apology. Employees are on vacation at the height of the season. Autumn begins! The monument should be installed in the northern cemetery, where the ground is solid clay. It cannot be called anything else but bullying of customers !!!!! And it doesn 't matter how culturally the director talks! We need facts on the fulfillment of our obligations, not empty promises and sweet speeches!
Hello. This is such a sharashkin's office that you still need to look for, on October 13 last year we signed an agreement to cover the graves with tiles, we agreed for the spring. Spring is coming to an end, no one thinks to do work, at first they said frost, and now everyone is being fed with promises. They were supposed to start after the third, then on May 13 they "threatened" to start, but who is still there, they took the prepayment, I wonder if we will pay the remaining amount for seven months, what do you say to that?
We ordered a monument here. The store director is pleasant, sociable and non-confrontational. There were nuances on the monument, but everything was resolved through negotiations.
We ordered the monument in early June 2019, and installed it only in November 2019, compensating for all delays with a clause in the contract (in very small print!) It cost about a thousand units, they put it without consulting the customer!They installed and invited us to see, the most budget gray tile "turtle" was laid to the black monument, without elevation, bardure and other things! In fact, everything looks like 200-300 USD. The order in the gallery is blind, you don't know what you will get in the end!!!