The rooms are clean. The setting is modern. The first day was settled in a well-cleaned room. Everything is fine, the heat is good, although the water in the shower flowed the color of chocolate for a long time, but this is not a problem, apparently people do not live there so often, only when rocket launches occur. The next day, I had to stay in the city for another night for work.
I returned to the hotel, checked into the room, went in and there was one pillow on the bed and no blanket, called the reception, they said they would bring it now. A girl came and said, who settled you here? Like the room hasn't really been cleaned yet.....
And this is for 12,000 rubles.... Hilton is resting!!!
This is a staff problem!
Everyone should visit this city and see the cosmodrome!!! That's cool!!!
A good hotel, good infrastructure, beautiful pools, a good location. But the level of staff spoils the whole impression of the hotel. Dear management, it is necessary to take unambiguous measures with regard to the staff. In the meantime, three stars.
An incomparable hotel!The service is excellent!And what is the director of the Aigerim hotel worth?Polite, caring and resolves any issues, low bow and great respect to the staff and the director of Aigerim, my respect and recommendations 😊