Maps • Almaty • Tour operators

FUN&SUN

4.4

39 ratings

Open until 19:00

Almaty, Tayyr Zharokov Street, 318 • этаж 3

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Almaty, Tayyr Zharokov Street, 318этаж 3

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Panorama

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10:00Usually busy

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Ольга Степанова

Level 9 Local Expert

Booked a tour from October 25 to November 4 at the hotel Mövenpick resort al Marjan Isla 5 stars We bought a bunch of trips through the guide Aleksandra Polukhina . It came on 28.10.23 we have to go on a helicopter trip, see the view of the palm tree from the observation deck, then Arab Venice and the tower with a VIP visit. The guide helped us a lot in this and made a good program. But there is one thing ! We left the hotel in the morning and were met by a driver with a terribly dirty car outside and inside with the remains of a McDonald 's . Without any apologies, he took us to Dubai and our mood was very spoiled. I took all the photos and videos and gave them to the Guide the next day . The same driver came back in the evening in the same dirty car , looked for us in the parking lot for an hour , because he did not understand what geolocation was and we just stood on the street for an hour waiting for this friend . He drove home in such a way that I regretted getting into this car at all . I told the guide everything the next day, showed the dirty car and told about my spoiled mood on 29.10.23 and asked to make a refund for the transfer on 01.11.23 since your company has no more trust. On the back of the receipt it is written that a refund is possible no later than 48 hours . But Alexandra refused to refund me and offered nothing but another Kia in an unclear condition and the same driver . Why do you treat your customers this way ? We paid you $ 220 for the trip , so do everything efficiently ! And if you messed up - solve the issue quickly and leave the client happy ! In general, we will not go anywhere else with you

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Milana Toneva

Level 14 Local Expert

Our dear partners in Kazakhstan, Fun and Sun I recently visited their office with my Maldivian colleague from the Furaveri Maldives hotel Fun Sun has a huge office!

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