Astana, Máńgilik El dańǵyly, 33/1этаж 1, 2
Freedom Finance Bank
Directions
Kindergarten Karlygash
119 m
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Customer traffic and business hours
14:00Closed
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54 reviews
March 14
Advantages of Freedom Bank: good conditions for borrowers (the loan amount can be large, the initial payment is small), you can arrange everything directly on the bank's website, a convenient application, a good selection of cards. Cons: the interest on the loan can be reviewed depending on the situation. The greater a person's credit burden or the lower their initial mortgage payment, the higher the percentage. The bank evaluates any borrower according to its standards, the greater the risk, the higher the fee for the loan received.
See original · Русский
May 27
The worst service in the world!!! When making the card, they assured that the transfer to rubles is possible, but they did not say that ONLY the bank's Digit is on the card. The card must wait 3-5 days. A few days of silence. I'm calling support - tell me the code from the SMS.... Yes, anyone with a phone in their hands will tell you this code! What kind of dumb identification is this? (Usually they ask for this code on WhatsApp and disappear for half a day) I - is my card ready? The answer is, wait..... and I'm listening to music on the phone for 10 minutes. Next: "It's done,". I: "What's ready?".... -"we've created an appeal.". Firstly, no one said that you didn't know the answer and that you had to wait, and secondly, did you type it with one finger for 10 minutes? During this time, it was possible to call 10 times and get to the bank 1 time! The next day, they called me 1 time, but I couldn't pick up the phone. She called later, said she had already called, and the answer was probably already there. Answer: "Next time you should pick up the phone!".... And you didn't dare tell the client what to do?????? Are you the support or who???? Who do you support? Yourself? Me: ... And you should work normally and answer questions when they ask you!..... I packed up and went to the bank, after they asked why I came (right at the entrance) no one offered to sit down! Although there were plenty of places! Compared to the rest of the people sitting on the sofas, I stood at the entrance for about 15 minutes, as if I had come to beg. The card was returned only after 12 days! When I got home, I tried to transfer money, because of the long wait for the card, all the deadlines had already burned out. My transfers were rejected for three days!!!!! I wrote to support, but there was some kind of game in response. Me: .. For what reason was the payment rejected?" answer: ... It was rejected by you today, and look at it tomorrow and it will be executed ..... Then they answered me, . try again, and again,, etc. Then they said that there would be no more support, because whatsapp is on my Russian number, and the application in Kazakh! I changed the number: ,, But we don't see it!,, So can I refresh the page????? No???? Then they said, We don't know what the reason is, GOOGLE IT!!!!!" Google it???? Why are you sitting there??? What do you get a po for????... After 3 days with this infuriating kindergarten, I went to the bank to withdraw money and forget it all like a terrible dream. The cashier asked to enter the PIN code, but it was incorrect! And so 5 times! Bingo, they silently gave me an inactive card, knowing that I am a citizen of another country! Then the cashier decided to withdraw the money in two payments, i.e. I paid the commission twice! Why not four ?????? I said that either you're calling the manager for me now, or I'm going to yell so that she'll come by herself! The manager listened with a smile, then apologized, although these apologies made her sick at every step.... Why apologize if you immediately make the same mistakes? I said that the worst thing was that I would go to Russia and stay one-on-one with this kindergarten, because the support is doing everything to get rid of the client! There are some children sitting there, they don't know the answer to any question, they are completely incompetent, and they interrupt and speak in parallel!!! Currently, the transfer cannot be made either in the Freedom application, or from card to card from another bank (neither in dirhams, nor in dollars, nor in euros). I wrote to the support email and they replied five days later that they were very busy. I wrote to the WhatsApp chat, you can't do without taking psychotropic drugs there. I wrote to the head of the branch - to this day (May 27) My messages have not been read! Then why did you give me your number with the words , "Write to me personally,"? Apparently, hypocrisy is now in high esteem. What a management, such are the employees! The problem has not been resolved since May 15. Other people don't see my review in the double GIS, apparently they somehow magically had enough brains to remove it from the field of view, but they don't have enough to fix their own banking application!!!! I am attaching the official response of the bank, look at it, kind people.
See original · Русский
February 13
The third time we accepted the documents for opening an account. Each specialist had his own "list of documents", and from time to time they asked for something else. It's like everyone is working on their own.
The cards are no longer printed with you, you need to wait more than a week.
The mobile application works abominably, in order to update the balance after depositing funds, it had to be reinstalled. Go through video verification every time you log in.
Everyone is very polite and friendly, yes. But you don't come to talk, you come on business.
Let's value each other's time.
See original · Русский
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