Disgusting!
We booked a double room with a toilet and shower in the room, upon arrival we were refused a room (like it was occupied), which was booked and given a bed in a room for 6 people.
They refused to cancel the reservation, they said that we ourselves refuse the room, and the fact that the room is different does not matter.
I do not recommend booking!
When booking online, keep in mind that you may not be in for a pleasant surprise, in the form of the fact that one or another room may not be
We stumbled upon this, after which all sorts of reservations went out that they allegedly had nothing to do with it, even though showing a confirmed reservation, they are trying to make you guilty.
Work on communication