Ford Atlant-M Borovaya
233 reviews
March 22
Polite staff, everything is clear and on schedule. Informative sales department space, excellent waiting area. The downside was the 4-hour wait for the simplest task, which included the minimum amount of work. I'm afraid to imagine how long the wait would have lasted if there had been additional work. And
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January 9
I didn't like the service. I was passing through, I had to stop by to replace the hub. To be fair, they had a hard time removing the hub. But during the repair, they broke the ABS sensor and did not identify it themselves.
Additionally, the outdoor temperature sensor was broken. After starting the engine, it shows the temperature for a few minutes and turns off. Because of this, the climate control does not regulate the temperature of the cabin well. I returned and waited two times, and both times I couldn't fix the damage.
They also broke the front parking sensors.
There are no words…So I had to go to St. Petersburg for repairs after repairs in Atlanta.
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April 22
Great place to buy a new car, manager Alexander was always in touch, kind and helpful. It's nice to deal with such people..and in the end they gave me a gift, it was very nice)) thank you))
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January 22
The negative... I don't understand why the Ford dealer doesn't want to turn around to face the customer... Working with legal entities, most likely, fully ensures it, however, the physical owners of their Fords are forced to put up with what they have (although commercialization with this approach is also not enthusiastic, obviously) ...
The dealer does not favor the customer with the search for alternative spare parts (only the original ....).
The dealer does not share the original numbers spare parts.
The dealer does not provide diagrams according to the manual.
An inhuman man-hour.
The crazy extra charge on the spare parts that he has.
I have something to compare it with! Here, alas, the attitude is one-sided...
To be fair, it should be noted that the staff is tactful, polite, and might be happy to help, but the corporate direction is clearly not conducive to this.
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February 15
Objectively, Jili's service is about nothing. In general, it's terribly annoying for such money they can't even wash the car, even if it's under pressure. On zhdanovichi, they wash gili for a ruble on the service and with less than 2 hours of service, not 5 hours, they change the oil....
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December 29, 2024
I was at the oil filter change, everything was done perfectly, they even allow me to attend to see how the whole process of work is going
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April 4, 2024
I am very satisfied with the service. The guys know their stuff. A very pleasant bonus program. There are always promotions and discounts. But the most important thing in everything is an exceptionally professional car service.
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April 4, 2024
I'll tell you a story about the "marketing we deserve"
I changed my shoes for a couple of seasons in an Atlant-M Ford, where I also took seasonal storage. As a responsible driver, she named the tire pressure and, of course, handed over the bolts for casting.
The stamping was changed for casting, but the bolts were somehow screwed in from the stamping (much shorter than needed for casting). Accordingly, it is an emergency, life-threatening. I live outside the city, I drive on the highway.
The managers couldn't solve my question for a long time, they threw it at each other. As a result, the head "I admit guilt, the guilty will be punished," they were ready to offer me an apology... Free car wash!
Risking my life , I won a car wash for myself 😐
Ford doesn't set foot in Atlanta anymore. The price tag is high, but the quality is....
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5
January 23, 2024
Hello, today I visited Atlant-M Ford for the first time for the first car up to 5 thousand km mileage. I really liked the service of the staff, the staff of the service department who are very attentive to the questions and wishes of the client! They are very polite and courteous, as well as a very convenient and comfortable waiting area, delicious coffee and an excellent cafe. Special thanks for the responsible approach and courtesy to the service manager Roman Khoronenko at workplace 4! In terms of car maintenance time, I would like to hurry up, but after I looked at the cameras for servicing my car, I realized that this time was only because the car arrived for real maintenance and high-quality diagnostics, and this is the main thing when you see that the car mechanic does not leave your car, which means that we pay money not for a simple car in service but for maintenance! Thanks!
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April 4, 2024
I was pleasantly surprised by the politeness and education of the staff. There is a lot of technical information and details on the phone and in person. Work was carried out on the replacement of the timing belt and maintenance of the focus 2019 2.0 ecoblue. I am very satisfied and recommend it! Thank you very much😊
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July 31, 2024
The attitude towards customers is tactful, friendly, the staff is always ready to listen and solve your problem. I can especially mention Alexander in the spare parts department. A man is a master of his craft, a responsible and competent employee! I will be happy to come back here and recommend this car dealership to everyone!
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August 16, 2024
We bought a Ford Transit car 4 years ago and, with a bonus, perhaps the worst service in all of Belarus. Sharaga is a service in comparison with which any Vasya in garages will seem to you to be a modern customer-oriented car service. Darkness, horror, pain and indignation.
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April 4
Terrible service and customer service!
It is impossible to get through, no one picks up the phone, although there are no people inside and everyone is sitting in their PCs.
I had to get a certificate for the Ford, and I had to wait a few days for their database to start working.
The database is working, at the end of the day they inform you that you need to pay for the ERIP, I pay for the service, send a check, check if I can pick up the certificate on that day (it was already the end of the working day), the phone is unavailable, Viber does not respond.... An hour later, they probably answered, but it was too late to go)
When I came for help, it turned out to be blocked in the PC, I don't know what it means, I waited 5-10 minutes until they clicked the mouse and found the right one among the papers.
I don't recommend it.
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August 6, 2024
I serve two cars at this station!
It's been like 8 years already
Ford Transit 2016
Ford Focus 2018
Excellent service
There is a manager, master Kirill, it is better to replace him with a Master with a normal head!
It will help , it will tell you .
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November 6, 2024
Repair and maintenance are generally at zero here
I drove the car in the morning, it stood for 8 hours, no one touched it , although according to the words when I called them every two hours they said here we are giving it back
The worst service I've ever seen anywhere
I do not advise anyone to buy and serve anything here!
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November 27, 2024
Jili's excellent service. They were quickly issued. They did IT quickly. There is a waiting area for customers. You can use the cameras to monitor what is happening in the remzone
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March 1
In five minutes and not expensive, we solved the problem that I was struggling with for about 2 weeks using various on-site services. (the problem was with the abs unit)
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January 12
I applied for a certificate for customs clearance of the car. We did it promptly and sent it to the post office. I picked up the original the next day.
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March 3, 2024
First of all, the staff is good, even the new ones catch on very quickly. I like customer orientation. The service prices are above average. You always feel at ease there))
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December 13, 2024
The deputy manager, Yuri Pozdnyak, is not some kind of specialist, he seems to be listening, saying something, but the result does not match what was promised
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December 5, 2024
Cool and high-quality service, I advise all owners of Fords and Americans
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September 21, 2024
I signed up a week and a half before my arrival.The price for the service was named one, upon arrival the price turned out to be twice as high.
There was absolutely no solution to the problem for the inconvenience.
There is no customer orientation and approach to clients.The prices do not match the service.
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2
November 18, 2024
Friendly staff. They work quickly and conscientiously. If necessary, they will prompt and advise on issues of their competence.
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December 15, 2024
Excellent service,pleasant staff, courteous staff.
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March 21
Super staff, they quickly helped to solve the problem of the tire pressure sensor, after installing the sensor on the tire, an error appeared, 3 minutes of help from a nice employee and everything was ready, thank you!
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June 3, 2024
The guys are good. It is expensive, but the car is well maintained. Since 2018, the guys have been servicing my Ford Focus. There were all sorts of things, but they always found a solution.
I trust them immensely.
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October 6, 2023
Hello, we are clients of Atlant M (Smolensk branch, Russia) since 2008, bought Ford fusion in the salon, passed all THAT. In 2019, we decided to change the car to a Ford Ecosport automatic, 3-cylinder Dragon engine, in the same cabin. In June 2023, 80.0 thousand km were passed. A check popped out - gas distribution in the engine. In our city, they somehow made a diagnosis, because Ford left the market and, of course, there are no programs for these models... In short, the timing is about to collapse and it is necessary to open the engine, and no one worked with it, even the former mechanic of our salon Atlant M, and the supply of spare parts to the engine. about 6 months. We contacted Atlant M Service Ford in Minsk. Manager Kirill Dubanevich recorded the diagnosis and autopsy of the engine, followed by an analysis of the order of spare parts and the execution of work. It turned out that in addition to the timing, the couplings rattled, everything was filled with oil... In short, we left the car in the salon, paid an advance on the invoice, and after a month the details came (and we have 6 months, and there are no guarantees)... Kirill kept us constantly in touch on engine disassembly, spare parts, and final sea trials. The team of Atlant M masters did their job PERFECTLY!!! We arrived, signed the act of acceptance of works, where the warranty for the work performed and original spare parts is indicated. We walked 400 km to the house. there are no complaints. 01.10.2023 drove to Pskov (1000.0 km.) the flight is normal. We express our great gratitude to manager Kirill Dubanevich and the entire Ford Atlant M service team for their attentiveness and human attitude to customers. thank you!!! Solovyov Sergey and Galina. 03.10.2023
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May 4
The prices are higher than in the Russian Federation.
Additional work and spare parts (not even the original) cost 5 times more expensive...
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November 29, 2024
Everything is as comfortable as possible, pleasant specialists, everything is on the case, fast service
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September 24, 2024
When buying a car gili tugela 2023, I was offered to make an anti-theft body, after 8 months I decided to see how everything was holding up there, as a result, the body was not fully processed, I do not recommend doing these works here, deceiving people
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October 24, 2024
Competent staff, attentive attitude to customers, qualified service. Availability of spare parts.
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September 8, 2024
Excellent car dealership I liked everything 10/10 service class mice are excellent for every taste and color I recommend everyone not to wait at all
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April 4
We were once in bad weather , we waited a long time , as it seemed to us that there were not enough employees
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March 3, 2024
Official dealer, car sales, car repair and maintenance service area. Friendly service, high-quality repairs, reasonable prices
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October 19, 2024
Warranty and after-sales service of Geely cars is at a high level. I addressed the problem of the airbag, it was solved within half an hour.
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January 1
The staff and the attitude towards the client are good, they made the car quickly.
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April 17, 2024
There is no parking for visitors. The service is at a low level. And after the conflict between their guards and famous bloggers on the Atlant-M site, it's scary to come there and I don't want to buy a car from them at all. The level of trust has dropped to zero.
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October 28, 2023
The quality of work is excellent, it is always possible to solve all issues related to the maintenance and repair of the car promptly. You can drink delicious coffee in the buffet.
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January 25, 2024
A good company, we bought two cars from them, we are serviced by them. There are no questions for service providers, responsive staff. However, one thing can be said for the cost: "officials are officials," however, we have not changed the service since the purchase, as it is convenient
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April 25
They'll tell you honestly about the car they looked at, and they seem to be working according to their conscience)
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April 18, 2024
After the last visit a year ago, there were changes in the attitude of managers, and service, well done ( a year ago there was no desire to leave a review, even if negative) do not stop, everyone should have a motive and reinforced concrete.
Sincerely yours!
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April 12
It was terrible, I drove for 3 days in different months, we couldn't do it, it turned out to be 5 minutes of work
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March 4, 2024
A car was chosen for my son, we were met by a wonderful manager Alexey, who was very polite and a professional in his field. After talking with him, we signed a contract for the purchase of a car.
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December 12, 2023
I liked the service, everything is honest and clear - the car has such a problem, it costs so much to do, it will not do that. The staff is polite, they work on installment cards, there is a discount system.
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May 7
I joined them for service from Timiryazev... I'm happy so far.
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February 13, 2024
As a Ford dealer, it is absolutely not worth your attention, look for a service station with a more professional team. Unfortunately, you can't put it below one star here, but it's a pity. One could put up with the fact that repair parts are almost never available, and you have to wait from a day to several. BUT, after THAT, something always comes out, despite "during maintenance, mechanics check all the components and systems of your car." In fact, it turns out that an inspection of the brake system is not included in THAT, or an inspection, at least a cursory one, of the engine compartment. In fact, apparently you are being knocked on the wheel for your money. It comes to infuriating little things - in the partner bank, which is located at the dealer, the client pays a commission. But the last straw was the diagnosis for 3 hours to find a malfunction of the heated seats. For 3 hours and $ 50 from an authorized dealer, you may be offered to replace the entire seat as a solution to the problem. Before that, he had been serviced by Atlant M all his life, Mazda left only a pleasant impression, especially Kia, but Ford discouraged the desire to be serviced very quickly, it is strong. So if you have a non-warranty car, there is no point here
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5
July 22, 2023
A modern building with an interesting design. Friendly staff. Good service. Of the disadvantages, there is a small parking lot, there is nowhere to get in your car.
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August 31, 2024
The service is at a high level, original and cheaper spare parts are almost always available. Fast, high-quality, but expensive.
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June 13, 2023
Both Ford and Mazda on Atlant-M Borovaya are wonderful centers where they will pay attention to your wishes, pick up cars of the right configuration, do BOTH other works, as well as provide the best conditions for insurance of movable and immovable property.
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September 15, 2023
Excellent service center! Without prepayment, we ordered spare parts that were delivered for a period of 2 months. All the work was done properly and efficiently. I recommend Ford owners!
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