Polite staff, everything is clear and on schedule. Informative sales department space, excellent waiting area. The downside was the 4-hour wait for the simplest task, which included the minimum amount of work. I'm afraid to imagine how long the wait would have lasted if there had been additional work. And
I didn't like the service. I was passing through, I had to stop by to replace the hub. To be fair, they had a hard time removing the hub. But during the repair, they broke the ABS sensor and did not identify it themselves.
Additionally, the outdoor temperature sensor was broken. After starting the engine, it shows the temperature for a few minutes and turns off. Because of this, the climate control does not regulate the temperature of the cabin well. I returned and waited two times, and both times I couldn't fix the damage.
They also broke the front parking sensors.
There are no words…So I had to go to St. Petersburg for repairs after repairs in Atlanta.
The negative... I don't understand why the Ford dealer doesn't want to turn around to face the customer... Working with legal entities, most likely, fully ensures it, however, the physical owners of their Fords are forced to put up with what they have (although commercialization with this approach is also not enthusiastic, obviously) ...
The dealer does not favor the customer with the search for alternative spare parts (only the original ....).
The dealer does not share the original numbers spare parts.
The dealer does not provide diagrams according to the manual.
An inhuman man-hour.
The crazy extra charge on the spare parts that he has.
I have something to compare it with! Here, alas, the attitude is one-sided...
To be fair, it should be noted that the staff is tactful, polite, and might be happy to help, but the corporate direction is clearly not conducive to this.