Everything is fine!
We flew from Kazan to Dubai and back in March 2024.
Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time.
They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board.
The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!
We flew back and forth from Moscow to Dubai. It seems to be a low-cost airline, but it's better not to try to compare it with our software. Everything is clean, cultured, the staff is smacking - smacking! Great!
A super company. Flights are clearly organized, there are no delays. The planes are clean, the staff, although not Russian, but everything is on top. Food and drinks are available