Fly One
662 reviews
July 16, 2023
Never again! It's a scam airlines.
4
April 2
We flew on the St. Petersburg-Yerevan-St. Petersburg route with my husband and two children (8 years old and an infant without a seat) in March 2025. I took tickets for almost half a year on sale, 17 thousand rubles came out for the whole family for round-trip tickets. The only downside was that in early January, both flights were postponed 3 days ahead, apparently the schedule was approved, the notification about the postponement was immediately sent to the mail and displayed in the application. No extras. We did not purchase any additional services, we registered in advance, and at registration we were given all 3 seats in different rows. But in the end, at the request of Pulkovo, the seats were changed to one row, everything is nearby. On the flight from Yerevan, the seats themselves changed by one row 12 hours before departure (monitored in the application). They didn't ask for a printout of the boarding passes anywhere, although we had them. No one measured our hand luggage, but some were sent to the calibrator. A baby carriage + 10 kg luggage is provided for the infant for free. The flights took off exactly on schedule, without delays. The planes are good. The plane is almost full, there were 4-5 rows available at the end, but we were flying on vacation. After takeoff, everyone who wanted to move moved, the crew did not mind.
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1
3
November 20, 2024
Before the flight Moscow-Yerevan-Moscow, I read the reviews and was horrified - I was preparing for the flight as for an exam. In the end, everything went smoothly, without unexpected surcharges. Both flights took off and arrived strictly on schedule. I printed out the boarding pass - it was exchanged for a standard boarding pass at the airport counter. Hand luggage was not measured, but I saw that those who were measured and asked to put it in the calibrator - but these were cases when it was visible to the naked eye that the bag was larger than the norm. The stewards are friendly and speak Russian fluently. On board, you can buy snacks and light snacks for an adequate price - water 150 rubles 0.5 liters, chocolate 200 rubles, tea 150 rubles. The toilets are clean, everything is there, everything is neatly laid out. The backs of the chairs recline, the distance between the rows of chairs is normal, I did not have any discomfort. In general, no fears from the reviews were justified, both flights were excellent.
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2
7
November 29, 2024
A disgusting company, I flew to them a couple of times and everything was OK, but this time they surpassed everyone. I bought a ticket for an early departure on November 30th, on November 27th I find out quite by chance that the flight was postponed to December 3rd, 3 days ahead!!! Moreover, there were no notifications about this separately, only a letter came to the post office on November 27 that registration was open and a new date, as if it should be so. At the same time, when I tried to change my ticket through the website, they asked 70 euros for it, despite the fact that the jamb was from the airline!! Due to such a flight change, 2 tickets had to be changed, all plans and an additional day spent on a transfer in Yerevan, although initially the transfer was supposed to be only 4 hours. A terrible experience, I will no longer buy their tickets, although I used to treat them normally despite all the negative reviews
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11
1
January 8
The "super gift" for Christmas was presented by Fly One Armenia airline to its passengers... expensive economy class tickets, wallet-sized carry-on luggage, paid drinks on board the plane (you won't get a glass of water for free, even if you're dying), and most importantly, PAID CHECK-IN!! I was forced to pay for the check-in because the online check-in was not completed. The amount turned out to be simply cosmic - 15,003.00 Armenian drams, which is about 4,200 rubles. At the same time, information about such a "service" was not mentioned anywhere, and this fraud occurs only upon departure from Armenia (check-in for the flight from Moscow was free). More than half of the plane's passengers were "blessed" with such a surprise. I wish this flying company to burst from its greed like a soap bubble!
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12
November 16, 2024
It's just awful! There was nothing to choose from, because it was the only flight from Yerevan to St. Petersburg. I bought the ticket in advance and not cheap. The usual letter about online registration did not come and naturally I did not pass it. Check-in at the airport costs 4,000 rubles. Thank you, please.
Of course, I understand that everyone is an adult and needs to be controlled. But profiting from the distraction of vacationers is a nightmare.
In total, the flight cost me more than 25,000 rubles.
I don't think I'll fly to Armenia again. So you need exceptional talent to spoil the mood and impressions you get during your vacation!!!
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10
April 26
I should have read the comments before buying the ticket.
It's all true. Confirm. I won't even go into details. Flight delays, cancellations, paid check-in, the actual ticket price is 30 percent more expensive than initially stated. Business processes are built at the level of telephone fraudsters.
And they lie to your face at the airport. They tried to prove to me that I bought a ticket from a third-party website. I'm saying it's not possible. I 100% bought a ticket on the airline's website. To which they replied, "well, you came to our site from another site, and you don't understand, this is different. Anyway, it's like we're not responsible for technical problems." And they call online registration a fine. I'm not kidding! Literally: "You failed to register online, now you will have to pay a 16,000 FINE at the front desk." A FINE!!! 😂
Oh, damn it.. Anyway.. Either you will pay 30% more than the initial cost, or you will be left without any money at all.…
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1
January 23
It's a disgusting airline. I flew with this airline for the first time and already had one solid negative from the trip. To begin with, you must complete online registration 24 hours in advance, which, as I understand it, is paid. But, this was not mentioned anywhere, even in the notifications that came, nowhere at all. I've already read about it on the Internet, not on the airline's website. When I came to check in for the flight, I was informed that I had to pay a fine for not checking in online, which is almost 4,000 rubles for a minute. How many times I've flown with different airlines is just the worst. There is no such thing as a joke anywhere. That's the only way they earn money.. I wasn't particularly impressed with everything else either. If you even take that kind of money, you will be kind enough to provide a normal service!!!! + flight delay, for a very decent time. Just don't fly this airline!!! If it was possible to put a zero, I would have. The airline's name justifies itself. Whatever you name the ship, it will sail)
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13
April 1
The worst airlines in my life
Paid offline registration - from 30 to 59 euros per person. It is not clear what we are paying for. Online registration is free, BUT it constantly throws an error and simply does not allow it to pass (neither on the website nor in the application)
A little later in the queue, it turns out that almost every first person has a problem registering online, and everyone is sent to the cashier for payment. There was even a woman who checked in, paid for a seat, and at the counter they told her "The seat is paid, there is no registration, to the cashier"
This is what a wonderful passive income the guys came up with. I'm sorry, but more than 30 euros for a baggage sticker and a ticket printout is too much.
It also turned out in the queue that the company is not only guilty of this. In front of me was a crowd of outraged people who had their flight rescheduled for 4 days and 0 notifications that the flight had been rescheduled and the money would not be refunded. Trash
I advise you to think about it several times, whether it's worth it.
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4
April 6
If possible, never use this company!!!
I'll start with the problems with registering on the site, it's just not possible!!! I downloaded the application - registration is not possible: the reason is that the password is not suitable))) I generated a password on Yandex, but it didn't work either!!!
The result is a check-in fee at the airport (3550₽). By the way, it's free for everyone else))) and even after that, there is no way to ask for a seat on the plane, as well as a separate payment for an interesting place)))
As a bonus, you will receive a paid in-flight menu,
They won't even give you free water!!!!
Try to avoid flying with this airline!!!
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3
January 9
An office promoting same-sex love is no different. You buy a ticket for a lot of money, and dancing with a tambourine with a choice of seat (never in any company) having already bought the tickets, I did not pay extra for the seat and for the earlier booking. You have to pay extra for each sneeze, it doesn't seem like much, but the ticket amount is very large. In general, I wish them that everyone working there always pays extra for boarding a taxi, for adding pressure to the faucet when taking a shower, etc. etc.
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9
1
February 20
The most disgusting company! Paid check-in is the news that will catch you just before departure , and this paid news is 3000 rubles . The ticket price was 7000, just to check the passport - 3000. There is no mention of paid registration anywhere, only on the website of these ... Accordingly, buying through different applications, you will not even know about paid registration.
In Yerevan, they wanted to take me off the flight for starting an argument with them. No swearing , within the rules of conduct.
The most disgusting people
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8
February 5
I flew with Fly One on 11/16/24, connecting flight Milan - Yerevan - Moscow, everything was great, we took off both times like clockwork. The flight attendants are responsive, you can pay in rubles, drams and euros on the plane, the prices for water and food are acceptable))
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2
6
April 7
The most disgusting company, just as disgusting as possible. The flight was canceled, the refund was confirmed, but the money has not been refunded for two months, and every message is completely ignored. If you suddenly see reviews addressed to you, take the time to respond to the appeal 1309066
The story continues, the airline does not refund the money, and moreover, it continues to behave in an absolutely mocking manner and after confirming the refund and requesting all information, it resets after a while and declares that they have notified of a change in the schedule and a refund is not possible. It's just piggishness and an absolute violation of rights.
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2
March 18
Disgusting airline!Don't fly! They charge a fine even for registration! More than 4,000 thousand to give away if there is no electronic registration, where has it been seen! I ask for Aeroflot and cheaper, taking into account all the nuances! There were no problems with registration when flying out of Moscow, but when flying back from Yerevan, they forced me to pay a fine and change the money to the local currency! Don't fly this airline!
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4
November 12, 2024
It's a pity to put even one star
on the most terrible, irresponsible and vile airline in my memory, which does not respect its passengers from the WORD at ALL!!!!!! The most negative impressions!!! The airline was created in order to make money. We were not allowed on the flight today right before boarding, we were half a minute late, although 3 people missed us, a senior representative of the company said that he would not let us in, without explaining the reason, just left and that was it. Although the plane was standing and took off 15 minutes later…
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9
1
December 6, 2024
They breed for money. Flight St. Petersburg- Yerevan - St. Petersburg.
When departing from St. Petersburg, there were no jokes with paid registration.
Upon departure from Yerevan, they asked to pay.
It's a strange story, it's not mentioned anywhere, I think it's not a normal phenomenon. The surcharge is 4150 rubles. 15,000 drams.
Keep in mind, register. As they said, this can be done 7 days before departure and the deadline is 4 hours before departure.
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7
December 3, 2024
I'm flying with a girl, but it seems that the airline decided to quarrel with us. First, her cosmetics were taken away — apparently, the plane is afraid of mascara and lipsticks. Then they were forced to move things out of the luggage, although it was perfectly packed. And the final chord — they put us in different ends of the plane. Thank you, Fly One, for the “Find each Other after Landing" quest!
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8
November 26, 2024
This is the most disgusting, terrible airline. Who thinks only of money !! At the airport, they were forced to pay 5,000 for hand luggage. Since according to the new rules, a carry-on bag is also luggage..
let the directors of fly van fly their successful company , where not only there is no service , where the plane is half dead and the flight attendants chatter incessantly !
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7
July 4, 2024
I flew with FlyOne in May-June 2024 Moscow-Paris. I read the reviews in advance, like everyone else. Very disturbing reviews, as one, are the majority. Therefore, I was already ready for something, I tried to prevent trouble. I registered there and back online. Therefore, there was no question of any additional payment at the airport. I tried to fit the luggage, 10 kg allowed in the cabin at the priority rate, into a bag of the sizes specified by the airline. The calibrator was not used at any airport. They didn't weigh it. And none of the other passengers. For fear that I would not be able to fit a small suitcase on wheels into the calibrator frame, I took a simple soft bag. Which I regretted later. It is very difficult to carry 10 kg in your hands, especially in SHDG, where there are long distances. Next time I'll go with a suitcase on wheels, especially since most of the passengers had suitcases in the cabin. No one stopped anyone anywhere. Everything is based on trust. In addition to the main bag, I had two more shoulder bags and a bag of clothes. However, everything is the same. During the trip, I was with three crews (Yerevan-Paris and back the same crew). Extremely polite and well-mannered staff. According to the priority tariff, I had the right to enter the salon without waiting in line, which I took advantage of. In Yerevan, a passage was reluctantly opened back to Moscow for the priority, but it was opened at the request :) The stewards threw the bag on the shelf without my request. All that caused me inconvenience was a small toilet at the Yerevan airport: a queue. both day and night. But this is not a question for the airline. The whole flight there and back was extremely pleasant thanks to the staff of the Yerevan airport and the crews of the aircraft. Everyone speaks Russian and is very friendly. Everything was perfect for a low-cost airline. And the staff is beyond praise. Next time I will fly with this airline without worries.
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7
14
March 9
It was impossible to log in to check in for a flight on their filthy website. At the check-in desk, they confronted me with the fact that in order to register for a flight, I needed to pay an amount that was almost 2 times higher than the ticket price! Here's everything you need to know about this airline and their attitude towards customers.
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5
October 1, 2024
Many passengers are amazed. That check-in at the airport is paid is indicated on the ticket. All the nuances should be read from the reviews in advance of departure! The free registration on the website is also indicated in the ticket, but if technically possible. And there is a mobile application for this. airlines. I flew with this airline several times, there were no problems. You need to read the ticket carefully, where everything is indicated!!! And flights with a transfer to another flight are only at the risk of the passenger himself (and you should blame yourself first of all)
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6
14
October 14, 2024
To be honest, I don't understand why there are such bad reviews about this airline. I flew with them three times (from Paris to Yerevan, from Yerevan to Moscow and back) and never had any problems. Neither with check-in, nor with luggage, nor with on-board service. The flight attendants are always friendly, the planes are in good condition. Yes, check-in at the airport is paid - but there is a line about this in large letters in the letter about the need to register online in advance. No one measured other passengers' hand luggage in front of me. Well, yes: meals on board are paid, but the prices are quite humane: sandwich 5 €, tea/coffee 2€. If you have ever flown with European low-cost airlines, then you will clearly have a much better impression of the flight.
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3
12
September 2, 2024
I flew with this company regularly and with each trip there were more and more problems with the schedule, delay or even cancellation of flights. For the first time I was faced with the cancellation of a flight in the winter of 2024. We just rescheduled the Milan-Moscow flight from Monday to Friday. The hotels are paid for, the vacation is approved not only for me, but also for my wife and daughter...tin., I had to redraw everything, negotiate ...
The next flight is Moscow-Yerevan, 02.09.2024 at 02:00 departure from Moscow. We checked in, and it turns out that the plane was not even going to take off from Yerevan, on which we were supposed to fly, this was announced only at the airport. As a result, the delay of 4 hours and, accordingly, the docking on Wizz to Venice went into the trash. There is only one option left, by the same company Flyone to Milan at horse prices, 61,000rubles. The flight is scheduled for 17-00. And again
..the flight is postponed to 19-50!!! Although the plane was parked in Yerevan. As a result, I do not have time to catch the train to Venice, the last one goes at 22-30. Overnight in Milan. The total hit is 80,000₽.
For myself, I put this company in the last place when choosing flights
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18
March 5
This was my first and last flight on this airline!!! It's just awful. Flight Yerevan-Sochi, 03.03.2025. What does paid registration mean??? This is the first time I've seen this... Where is it written about this??? I arrived at the airport, and there's a fine waiting for me....
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5
April 19
A fraudulent company , in small print, somewhere unknown, they write about paid registration for $ 40 , which you will find out about at the reception desk. Why should I pay for registration when buying tickets for 45,000 rubles??
The flight was also delayed , despite the fact that everything was free , the long -finished plane was at the ramp .
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2
August 12, 2024
We flew from Rome to Yerevan, and there was a flight 3F 325 from Yerevan on August 12, 2024 to Moscow. Already in Rome, it became clear that we were delayed and there were 15 people flying from Yerevan to Moscow. We started calling the airline 8 hours before departure and explaining this situation that we would arrive 40 minutes before and be able to get on the plane 30 minutes before departure. As a result, we were not allowed on the flight right before boarding. The plane was parked and took off 15 minutes later, but 15 of us, including three children, their parents with a stroller were simply not allowed in, they said that the door to the plane was already closed. They did not respond to our requests to enter the position and open the door in any way, they just told us to buy tickets for the next flight from them. As a result, 15 people did not get on the plane and bought tickets from other airlines. Flyuan has lost customers and I wish this airline to go bankrupt and close down as soon as possible.
There should not be such an indifferent attitude. All four children from our flight suffered and slept on benches while waiting for the next flight, although they could all be put on the plane simply by opening the plane door and showing a bit of empathy and customer orientation.
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20
1
June 12, 2024
Before departure, I searched for objective information about this low-cost airline FlyOne, found a little, mainly complaints from passengers related to flight delays, check-in and the size of hand luggage. Now it is an Armenian airline, as they write about it on their website.
There were two flights from Moscow to Milan with a transfer in Yerevan and back a week later. I put 5 stars in the review, I'll explain why below.
Four flights passed without delays and delayed departures, clearly timed. Delays apparently occur when one of the four A320s breaks down. I assume that this is the reason for the airline's bottleneck when delaying and rescheduling a flight.
The A320 is not old or worn out, they are 14-15 years old. The staff was very friendly, friendly and courteous! Armenian brigades served and there was also a mixed team from Mongolia. Drinks and light snacks are sold on board, they are cheap, for example, 0.5liters of water cost 1.5 euros. To wish for better service: to sell grain custard coffee and tea would also be made with leaf custard with lemon, let it become a certain feature of the carrier that passengers could remember. The salons are clean. We flew to Milan from Yerevan and back on more comfortable boards, the distance between the seats is greater and the profile of the seats is more comfortable. This is better in terms of comfort than other companies offer us. And... the toilets, even at the end of the flight, were perfectly clean and equipped with napkins and soap on all flights. You pay attention to such things right away.
To fly on a low-cost airline, you must always install the carrier's application on your smartphone in advance. Many questions are removed automatically. The application was decent, there were no prentensions. From my own experience, I recommend reading the baggage clearance rules and check-in rules in advance, as well as taking all the itinerary sheets with you in printed form and submitting them immediately at the first check-in at the airport, this will remove all questions during check-in, especially for those who fly with transfers and even with docking from different airlines. The staff at all three hubs were friendly and attentive. I liked how carefully and in the right places the stickers were glued to the suitcase so that they would not fly off on the conveyors.
I recommend paying extra in advance for oversized hand luggage. Bags are measured at check-in. The size of the baggage for free transportation is a city backpack, no more. In some cases, if you do not register in advance, you can pay 105 euros for face-to-face registration.
And here's a comparison...
After Milan, Eurowings was already flying, the flight was operated by Airbaltic, this low-cost airline belongs to Lufthansa and there were: a delay of one of the flights for more than 2.5 hours, a broken plane that was repaired with passengers on board, standing for half an hour in the sleeve of the boarding ramp, strange and ignorant flight attendants from the Baltic States, quite controversial the interface and information content of the application.
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7
13
October 11, 2024
I bought 3 tickets and immediately checked in on their off-site, as I heard that there might be a problem at the airport. I did everything right, but they still made me pay, 4500 rubles each, even showed them on the website that everything was done, but without options. Next time I won't book a ticket from them, it's better to take it more expensive and fly comfortably.
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5
June 24, 2024
I highly recommend it. My mother-in-law sent it yesterday. Last year, they registered online, said they didn't have to, and re-registered everything.
This year I didn't do it online anymore, they charged 4100 for checking in at the airport. It was a pity for people who were not at all ready to pay such a sum. The words of the young man "And if I don't have money, I won't be able to fly, then the ticket will burn, it's not refundable" The girl paid 16400 for 4 people, her shock cannot be described. With hand luggage, even if they see what is passing, they are still forced to insert it into the cell. I require the company to contact me and justify the cost of registration!!! There is no hotline in Russia!!! Domodedovo - Yerevan Flight 3F316 (19:30-23:50)
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20
2
September 13, 2024
The nastiest airline in my memory. The only ones who skin three skins for checking in at the airport. When I wanted to check in online, the site did not allow it, I left it, and I thought it was better at the airport, but I did not even realize that I would pay almost as much for registration as the tickets cost. No one warned or notified about this. It was only after a while that I saw that in the letter with the tickets, they indicated this in small letters on the last page. There are no words, only emotions. I wish those who promote this ideology of robbing people burned alive in their own planes, and then paid for registration to get to the next world!
Never fly this airline, and if you decide, then take the time and get acquainted with all the pitfalls, because money is being taken out of all the cracks.
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12
1
August 3, 2024
It totally sucks! The situation is as follows, the flight Sochi-Istanbul-Chisinau and back. There in early June, back in mid-July 2024. A woman with two children. Upon departure, Flyone reschedules its Istanbul-Chisinau flight for a day, we will find out about this before departure from Sochi. You have to book a hotel in Istanbul to wait a day for a rescheduled Flyone flight. The result is +10-15 t.r. expenses. And this is not the end. On the return route, there is another surprise from Flyone, the reason is the same - the postponement of the departure time from Chisinau to Istanbul. Because of this, the next Istanbul - Sochi flight was disrupted. We were warned in the evening before the morning flight. I had to give up tickets and take others - another + 35 thousand rubles, a total of + 50k on two Flyone flights. A low-cost airline? However, in order to fly this airline, you need to be fabulously rich to book hotels, buy new tickets because of their shoals.
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14
August 27, 2024
PAID REGISTRATION!!! I had to pay an additional 20,000 rubles for the family, although I am a single mother with many children who just wanted to go on vacation with the children! Nearby, the man was also very unhappy and glued the gum to the seat and on the carpet, saying that taking away the gum brings great damage to the airline. This is certainly not my way of proceeding, but people's anger can be understood. Either you don't anger people and don't lose such losses from cleaning seats, or overpay for anger! No more FlyOne in my life, goodbye
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12
3
September 28, 2024
I do not recommend the airline. All her services are paid at the airport. It will be expensive to call the company's office to resolve the problems that have arisen. Get ready that your departure time will be postponed, and the paid seats will disappear a couple of days before departure. Print the boarding pass only by downloading it from the website on your computer. because through the mobile application, the boarding pass will not contain complete information.
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4
September 6, 2024
The most terrible airline!!!!! The most negative impressions!!! The airline was created in order to make money. The discrepancy between price and quality.Departure from Yerevan to St. Petersburg.Disgusting communication with passengers at Yerevan airport. The size and weight of the hand luggage do not match. At check-in, I bought 30kg of luggage. for 4000 rubles.At the airport, due to the discrepancy in hand luggage (there were flights with these suitcases and with this airline and everything was without problems), I had to buy additional luggage for 20kg. I paid 30500d. We fly in a big company every time, everyone was isolated. It is better to overpay for a ticket and fly with another airline. It was like visiting a cheap market. There are no questions for the staff on board.
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11
June 24, 2024
In fact, study the rules of each airline more carefully. Having read the negativity, people are already angry when they come to the airport. In vain. I flew in June 2024 Moscow-Yerevan-Chisinau and back. I bought a bag for their size (they differ from others 40*30*20 )-yes, it didn't hold 10kg, okay, but the ladies' bag held a couple more kg. 24 hours before departure, I checked in online, printed it on A4, with which you can not approach the counter (where they give out a coupon like everyone else), but it's calmer with him. On the way back, departing from Chisinau, I was given one boarding pass (I noticed that the passengers had two, but already on the plane), and when transferring, I presented a printed one on A4 and everything went fine. There were no delays. Yes, they don't even serve water for free. Take care of yourself. By the way, the water in dutifrey in Yerevan is 1.2 euros, if you buy two it will cost you 1 euro, but you will not regret it, it is very tasty. There were no delays. The flight conditions also depend on the passenger! Have a nice trip to everyone!
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3
16
June 27, 2024
It 's a pity to put even one star , I flew in 2023 , everything was OK . And this year they didn 't even give the child a glass of water , they only sold it , and when I wanted to buy from them , the terminal didn 't work , the child sat without water for 3.5 hours , there were no blankets on the plane . Registration with them now needs to be done online - then make your website work, it is impossible to register on it , or maybe they specifically do it so that people at the airport can be charged $ 40 per person for re-registration at the airport . There is no feedback in the company . Even work mail . Everything is done through registration on the site , and the site is stupid 👎👎👎👎👎
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10
2
July 22, 2024
First of all, paid registration!
You register on the fly one website, registration did not immediately take place, when you tried to check in online for a flight, it gave out that there was no such person. We don't know you)) as a result, they tried to prove in one direction from Moscow that there was no registration, I made a fuss and immediately found it. You don't have registration back, you had to pay. I do not recommend this airline, they should be judged for such things as fine print and the technical inability of the online check-in service. I will avoid this airline. I paid 40 euros +-. Well done, instead of continuing to receive money from the client at least 150k a year, I will buy more expensive through other airlines, I will avoid this one. I usually don't write negative reviews, but it's boiling over here. The water is paid, at least the water in the toilet for flushing is free 🤦🏻♂️
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12
September 1, 2024
Very bad.
I understand that the airline is a low-cost airline, but even with such an achievement, it's too much. I flew with the airline twice (from Tbilisi to Yerevan and from Yerevan to Moscow), both times the flight was delayed. On board, they do not even offer/provide water for free. The registration was fine, but the rules themselves and the price tag are inadequate as it is. The staff is passive-aggressive, well, in general, it's full of stuffing :)
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10
November 11, 2024
For this company, you need to enter negative values in the company's valuation! It's better not to fly anywhere than to fly with FlyOne!!!
Just a disgusting airline!
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5
November 11, 2024
We flew on a Moscow-Yerevan flight, they forced us to pay 5,000 rubles for hand luggage at the check-in desk, there was no overweight, due to the new baggage standards.
I do not recommend this Airline!
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5
February 8
The worst thing that has happened to me in this life is the airline Fly One.
We flew on the Moscow -Yerevan, Yerevan-Larnaca flight. The tickets were purchased as usual, as we expected: luggage and plus hand luggage (i.e. a small suitcase 40x30x20).
But when boarding the plane, it suddenly turned out that we and some other passengers had some wrong tickets! That we can only fly with a backpack! There is a response to our indignation: "you need to look at the website!"
They are not allowed on the plane, they are forced to pay no less than 5200r on the spot.! And there are two of us! What the hell, the rates!
With a scandal, they were allowed to pay for one carry-on.
I'm asking: is this payment to Larnaca? The answer was "yes." But when we boarded the plane, suddenly the same guy who collected money from everyone walks through the rows and announces that this payment is only for Yerevan!
In general, the mood is zero.
Well, as in the aforementioned Victory, there is no food or water on board.…
In Yerevan, no one even looked at our hand luggage!!! It turns out that everything is in order with the tickets!
Conclusion: in Moscow, representatives of this airline simply decided to earn extra money on passengers! Well, who will figure out in such a fuss - what kind of ticket does he have?!
I wish that our money would not be used by these people!!!
And we will no longer fly with this company!!!
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7
October 13, 2024
Do not buy tickets for this airline! Don't be fooled by the low price, the output will be more expensive than the rest!!!!I've never seen such a terrible airline! Check-in at the airport is paid!!! Consider this. And it closes in a day. That is, at the airport, you will not be able to go to the website and register for free. And it wasn't mentioned anywhere! And registration for a second is 4000 per person!
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5
1
March 14
A month before departure, the flight was postponed for 2 days!!!! So the whole trip just won 't happen now . I made a refund. Wait and hope for a refund in 20 days!
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3
May 9, 2024
I registered for a fee on the site by clicking the "start registration" button, but it turned out that I just paid for a place, and registration was not completed! I received a notification in English, supposedly I passed everything.
It's just some kind of nonsense, and it was impossible to go to the site first, I figured it out.
As a result, I had to pay 45 euros at the airport both one way and the other way. This is a lot of money for me and it was unpleasant for me. It feels like everything is done on the site so that you don't register and pay the money. When paying in the opposite direction in Yerevan, I was given A RECEIPT ON the TICKET at the checkout, but this is NOT A TICKET. I had to go back to the check-in desk to get my ticket.
In addition, the flight was postponed from evening to 5.30 am, it was incredibly inconvenient.
Airplanes are terrible, very short distances for people's feet. Several men next to me tried to move because their knees couldn't fit. It was very shaky during the flight, it seems that you are flying on some kind of tin can.
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19
August 9, 2024
This is the most terrible airline. Never choose her. They delayed the flight for 2 hours for no particular reason. We were on a connecting flight and were late for the plane. They didn't wait for us. The company's employees were also in no hurry to resolve issues on the spot. They suggested just writing to support and waiting for a response there. Or apply for a refund and wait for them 30-36 days.
The plane was also very old. I've never seen anything like it. And I had a lot of flights.
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5
November 27, 2024
On 11/24/2024, my two brothers were not allowed on the flight Moscow Vnukovo-Yerevan, time 02.40,flight 3F 322, DEMANDING to pay some kind of fine.I wonder if the flight was supposed to be delayed after paying the fine?And it turns out that there is a girl sitting there on purpose, stretching out the time so as not to have time to pay the fine!I have everything written down how your company's employees treat people disdainfully.As if explaining nothing and responding rudely, the girl simply leaves her workplace.The girl issuing the coupons worked alone while she was serving four people and somehow our turn came, she said that we were late.For pay the fine because go to the forest!The flight was supposed to take place at 02:40, not only was he half an hour late, that is, he took off at 3:20, but also without, as they say, late passengers.After this person left and another one appeared, she made a concession and let them through.(of course, they didn't have time to land already)So one more question, it turns out that it was possible right away and they would not have missed the flight!To complete the picture, I will say that they were already at the counter at 1:40 and while I will clarify once again, ONE employee served four people and our turn came, she decided that she could blurt out something like pay a fine or… .I myself very often bought tickets for your company.But now, I will try to do my best to ensure that this disgusting situation does not remain in the shadows!
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9
1
August 11, 2024
I bought tickets and paid for the seats separately and paid for registration, they have a fee! On landing, I was seated with my 9-year-old daughter at different ends of the plane in completely different places and I did not understand at all how they could put us separately!
The company is extremely incompetent, there is no employee training, they act on a whim(
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5
January 9
On the website flyone.eu you won't be able to register online, don't even try, the booking number can't be found) Go to the website right away flyarna.com here you will only be able to register somehow.
We bought tickets to Armenia (round trip). According to the list of Air Sales, this company showed the fastest and cheapest flight.
7 hours before departure, we wanted to register online on the website, and when registering, we were given the amount to pay for registration per person of 1,800.
We did not check in online, we thought we would go through the airport "for free or for the same 1,800").
We went to the reception desk in Vnukovo and
- Hello, that will be 4 t. per person, please go to the ticket office to check in for the flight. You also need to pay in Yerevan when you arrive back.
99% of people didn't know about it and everyone was in "shock"
According to Flyone representatives, registration can be done for free on the website 20 hours before departure. But we tried for 7 hours and it was also paid. (online check-in closes 4 hours before departure)
PEOPLE WITH CHILDREN DID NOT KNOW WHAT TO DO, they flew under the calculation of finances, and here is such a surprise. This is piggishness on the part of the leaders.
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7
February 2, 2024
I flew back and forth on January 12 and 19, 2024 from Moscow - Milan- Moscow, with a transfer in Yerevan. I bought a ticket on the website after registering my personal account. After reading a lot of negative reviews, it was scary, but I took into account what was written to the maximum and it went quite smoothly. I took a long transfer there at 5 o'clock, because the next flight after mine from Yerevan to Milan was listed two days later, I was afraid to take a short transfer, but in fact the flights were connected and the girl who was supposed to fly from Moscow at 5 a.m. flew on my flight (she was sent a letter about the flight postponement a week before departure). Our plane was delayed in Moscow for 20 minutes, but in those days many flights were delayed due to weather conditions, but arrived on schedule as promised by the captain in three hours. On the plane, water and food for an additional fee, landed very gently, did not even feel the touch. Yerevan airport is small, the business hall is also very small, in the second half of the repair, but there were almost no people at night, I had a snack, rested, took water for the second half of the way.
Further, all departures were on schedule.
The transfer back was already at 1.30, and I managed to drink coffee and get water in the business lounge on the way back.
At the check-in from Moscow, everything went very slowly, almost everyone had their hand luggage checked through a calibrator, there were many people who did not register online, they had to go pay and return back to the baggage check-in counters, there were girls from Milan who could not do it, the application did not allow them to register a personal account for some reason-That.
Everything went smoothly for me, in Moscow they gave their own boarding passes from home, from Milan an employee glued a luggage tag to my printouts, but according to my observations I was alone with A4 boarding passes)))
Flights went smoothly, the flight attendants are pleasant and speak Russian, announcements on all segments were including and in Russian, which surprised me)
Thanks to everyone for the feedback, thanks to them my flight went great, I was worried in vain. Yes, I was lucky, on three flights out of four I flew alone in all three seats.
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