Fixik Service
44 reviews
September 15, 2024
Honestly, I don't even know where to start our wonderful review…
In the month of April 2024, my mother's TV broke down, the breakdown was obvious even to us, the LED backlight burned out. My mother asked my husband to find a service, since my mother is practically not at home, she is treating a disabled child. My husband found this service on the Internet. And of course, without reading the reviews, I turned to them to clarify the price for repairs. Alexey, an employee of Fixik service, said that it would be from 150p to 300p, after which my husband said that he would call back when he decided with the date of repairs whether we would give them the TV at all. During the week, my husband received calls and asked when we would decide on the repair, imposing our repair services. Since during this time the TV began to work a little worse, more blue appeared, my husband consulted with my mother, and decided to give it to repair after all, people are still responsible, they do not want to lose customers, we thought at that moment, and it was in vain! The TV was taken away the next day. I came to pick him up, as after we already found out the "master", who repaired our TV. He said that in a day, the TV would be ready. Two days later, no call, no text message, whether the TV was opened, what was really wrong with it, no one called us or told us. 24.04 they bring us a TV, even in worse condition than we had it repaired, the whole TV was chipped from opening around the perimeter of the frame, black streaks all over the screen, a pile of garbage under the screen and the most interesting thing was that there were a thousand fingerprints under the screens of the master! And the most interesting thing is that it was raining that day, and the courier who brought us the TV was carrying it in the rain! To say that we were shocked is to say nothing. Immediately, I dialed the service and asked, what did you do with the TV? How could this happen? To which I received an answer from Alexey, but how do you want us to open the TV without chipping on the frame? Regarding divorces, I was told that these are divorces in my eyes! Alexey was talking boorishly! We asked for a refund for poor-quality repairs, offered a thousand options, but the only thing this service did was send us a master to pick up the TV and decide what to do with it! The master came to us again, who tried to make us fools, said that it was not their fault and we had such a TV from the factory! I would like to note that we handed over the TV to them only with scuffs, although we did not have them on the TV! This should have been indicated, since the TV is not new. And then the most interesting thing begins, the master said that the repair of the TV would be at our expense, we did not give him the TV, because we realized that this was a fraudulent scheme to charge us an even larger amount of money, and just called the police! They wrote a statement, a police officer, immediately told us that these were judicial matters. While we were considering our application, we turned to consumer protection "Shield", they help people for free, and since we do not have enough money to pay for the services of a lawyer, since everything goes to the treatment of a disabled child. Next, we wrote a claim, as it turned out, the service is closely related to the IP Satsura L.L. And we made a claim on the IP since the contract was drawn up by the IP. The claim was sent not one, but as many as 3. The IP did not give us an answer to our questions. They offered to bring them a TV so that they would dismantle the parts, and then they would give our 320 rubles spent on repairs, but this amount would be minus 45 rubles for diagnostics. And then we realized that it would not be possible to solve this in peace, that the only option to return our money for repairs and solve something with the TV, which obviously should not be like this after repair, was to go to court, the court would appoint an examination, and everything would be decided according to the law. So we did, "Shield" helped us in this case, and as soon as 2.5 weeks remained before the trial, the service showed up and offered to try to repair the TV they had damaged, expressing a lot of negativity in our direction, saying we were too arrogant and we need money and that's all, I repeat, that more than we gave for repair, and this is 320p and we did not ask to solve something with the TV . We agreed. As a result, it was repaired for two weeks, after which Alexey called and said that the TV was beyond repair! And offered to return only the money for repairs! To which we replied that the TV was broken and beyond repair. You said it yourself and you offer to return 320p? We did not agree, because according to the law, they are obliged to compensate for a broken TV by offering either the purchase of a new one or an analogue for our used TV. When there were a couple of days left before the trial, the service still decided to offer us an analogue of our TV.
When my husband and mother went to pick up this analog and check it for quality, they saw our old TV, which they were trying to repair, as my husband said, I wish I hadn't seen it! There is no living space left of the TV screen ! We took the analog and we got the money back for the repair! As a result, we were busy with this service for 4 months! We spent a lot of nerves and time, almost reached the court!
Think a hundred times about whether it is worth contacting this service, since after reading the previous reviews on this service, the question arises how it has not been closed yet!
See original · Русский
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February 26
Another murky company that supposedly provides high-level service.
I recently addressed a problem on TV (white horizontal stripes). I sent a video to identify the problem. The master boldly estimated after a couple of minutes that the repair would take a couple of days and the problem was 100% solvable. I asked you to let me know an hour in advance when you will be driving, and you arrived and were picked up, not without delays and communication problems. We took an advance payment of 100 rubles - 45 which are irrevocable - well, OK... diagnostics and the road. And that no more than 300 rubles will be worth everything in the end.
We arrived, took the TV off the mount, with the proviso that it would be returned in any case and fixed in place.
After four days of silence, I write, and immediately the answer is, oh, the matrix cannot be repaired, we still need 800 rubles. Then why say that the problem is definitely solved? for 300 rubles and not a penny more?
OK... I asked for the TV to be returned, again, I stipulated the conditions that it was necessary to hang up the TV, because physically I can not lift more than 5 kg, we only hang up the TV for money, didn't you know? who will do this for you for free? and immediately the conversation is in a negative tone.
Guys, review your work policy and the quality of service, including expert eye assessments and communications from couriers with communication problems.
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1
October 21, 2024
The laptop itself rebooted and wildly heated up, the masters in other companies threw up their hands (and some even arranged diagnostics for a week) and could not identify the problem. I urgently broke down on Monday, October 14 at lunch and took the laptop to this service. In the evening, they called me and agreed on further steps to repair the laptop. The next day, I already took the laptop back. It works very well, the cooling system has taken on a new life. I recommend it to everyone!
See original · Русский
2
August 10, 2024
An excellent team of professionals. Quickly and efficiently, and most importantly it is clear, even for tundra not paved like me. I had good impressions from working with them.
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November 6, 2024
Good service! I recommend. I was satisfied with the quality of service and the work performed.
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June 15, 2024
Carelessly vacuumed the system unit without disconnecting the power cable. Stopped displaying the image on the monitor. They accepted it, called a couple of days later that they had done everything. They did not say what was faulty. They just said it was terrible, and they cleaned everything up. They took 250 rubles. Everything worked, but after a while the problem recurred. I brought it to another service, where they identified the part that caused everything to happen, cleaned it with the replacement of the cooler (used, 35 rubles). For all 90 rubles.
I now understand that the fix wasn't even looking for the problem. They turned on, well, OK, cleaned and stripped of money.
It turned out even worse with the second computer. The cause of the burning smell was not revealed, only the swollen conder was replaced. They cleaned and stripped 160 again. In another service, I had to change the motherboard to a used one. Everything was done, cleaned for 80 rubles. Everything works. There is no smell.
Conclusion: fixies are unscrupulous scammers and scammers.
See original · Русский
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February 28, 2024
The suspension in the TV burned down. I called and announced the standard price for replacing the entire backlight. They arrived tomorrow, took it away, conducted diagnostics, promised to return a serviceable TV in 2 days. That was the end of the good. The day of return was constantly postponed: the master was busy, then it turned out that they did not have a permanent master, some incoming ones, then the backlight was not available. When I found another office where it would be repaired on the same day, and even cheaper, and I was going to come and pick up the equipment, I found both a master and a backlight. They brought it the next day. The warranty was given for 4 months, worked for a year, then that was it. Today I changed the backlight on this TV on my own. After disassembling, I found that the backlight was not completely replaced, but only 1 LED, taking money as a whole replacement. Of course, no one will return the money to me, but I will spoil the reviews. And this is just the beginning.
See original · Русский
3
3
July 6, 2023
Attentive and friendly staff, careful in the preparation of documentation.
We promptly responded to the request for repair of the TV, quickly carried out diagnostics, and established the cause of the breakdown.
Convenient location of the office.
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March 1, 2024
My mother-in-law's TV backlight went off. The world collapsed, my grandmother was left without her favorite TV shows. We left a request on the website. They called back an hour later, and the master arrived 2 hours later. The TV was taken away for repair, returned two days later. The price is adequate. No unnecessary services were imposed. Everything is clear and prompt. The TV is on, Grandma is happy.
See original · Русский
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November 10, 2022
I found this service in the search! Before that, I called 11 services and stopped at Fixika because a more than reasonable price was offered! It was a day off, but the phone was picked up very politely and after the holidays they offered to send a courier for a laptop for diagnosis and repair. On the appointed day, the courier called as agreed 40 minutes before arrival! A very polite man arrived , examined, drew up an acceptance certificate and handed out one copy! The next day they called, negotiated the cost and asked for my consent to repair (the price remained the same as previously stated) the laptop was taken away on Tuesday and on Thursday they called that the spare part had arrived and they offered (NOT IMPOSED) cleaning since everything was factory-made! After clarifying all the points, I was ready in a couple of hours. I took it myself, but there is a possibility of delivery by courier! I would really like to mention the courtesy of the staff! This has already become a rarity (I know what I'm talking about) Thanks to Fixik for good service and pleasant prices! Special thanks to Master Alexander for the work done! I am happy with everything, I recommend it!
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May 16, 2023
The laptop began to work very slowly, although the hardware seems to be good. I turned to the guys for help .We did the diagnosis for free and Eugene sent a photo of my laptop in disassembled condition.I was shocked, I had never seen so much dust anywhere else. The masters cleaned everything , changed the thermal paste and told us what to do so that this would not happen again .Now he flies like new..Thanks to Fixies
See original · Русский
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September 26, 2022
Whenever a laptop or computer breaks down, I turn to fixies. The first time I was in this series in 2016, and the last time was 09/24/12.
For all the time I did not come here very often, because after repair in fixies, the equipment works for a long time and does not require repeated repairs for a long time.
I rate the service and staff at 10 out of 10. The pricing policy is fine. Prices don't bend, but they can't be called low either. After all, a good job should be worth it!
Of the disadvantages, I can only attribute the location of the office, the parking in front of the house is often clogged with residents' cars, and the office itself is on the 7th floor (there is an elevator that goes up to the 6th floor).
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May 24, 2023
We changed the backlight on the TV .Everything was done promptly and accurately . Thanks to Eugene for his quick help and to Master Eduard.I advise everyone.
See original · Русский
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December 27, 2022
I highly do not recommend this service!
I gave the laptop to replace the power supply battery, not only did they put a defective battery that does not hold a charge at all, but also put the entire system in the installation process (do not ask how, they themselves could not explain), I had to reinstall Windows.
They give the impression of being polite, but at the first questions they essentially dump the responsibility on others and do not call back, even if they promised
See original · Русский
3
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December 27, 2022
I do not recommend this service. I gave away a Huawei P20 Lite phone with a broken back panel (I ordered the panel myself for Ali, I just needed to change it) and with a forgotten PIN code. During the conversation, it was clearly agreed that since it would not be possible to unlock the phone without resetting the data, then do not reset it. As a result, the back panel was replaced, but also all data from the phone was deleted. When asked why they did this: "Well, the master made a mistake, what can I do?" That is, they cannot guarantee what will be done with the device and what will not be done.
See original · Русский
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August 16, 2022
my sister gave me a PC here for repair, at the same time I gave him my old phone, which I had wanted to fix for a long time (replacing the screen module). we agreed to find out the replacement price, then call and discuss this issue. the guys do not answer the calls at all, they call back in two days at best. When I finally heard the price of the issue, I refused to repair it, we agreed to pick up the phone in the same form as I gave it away. as a result, the masters, without agreeing, decided to fix it and there was no way out of the situation except to pay them for the work and the screen was not found. it cost me the cost of the phone itself. and the glass was already installed with a crack, which unfortunately the sister did not notice when she took the phone. it's a pity that you came here) disgusting service and maintenance. and the PC was not repaired in two weeks, I had to pay for the diagnosis and give it to another repair
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5
July 11, 2022
We applied for printer repair, thanks to the specialists of the Fixik Service service center - we found out that we have a warranty repair of one part and only thanks to them we were able to convince the Warranty service center to repair it for free under warranty)
The rest of the Fixik Service breakdowns were eliminated within a day and the printer was also promptly brought back - for free)
Pleasant to communicate with and prompt in repair.
I advise you)
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3
May 5, 2022
But I will never recommend this repair service to anyone. And why? Yes, because bonality is like replacing the power connector, which, according to preliminary estimates, cost 80p. It turned out to be three times more expensive without exaggeration. Which radically changed my attitude to this service. I understand that everyone wants to earn money, but we are also people and give such money for "firmware and (or) warming up/replacing the BIOS, replacing thermal paste, dusting, updating the entire driver package" when I just needed to replace the connector. I'm sorry, but this is game. I refused their services. I had to pay 27p for the diagnosis. Which, by the way, includes the above services. I'm friends with mathematics, but I don't understand why it turns out so much) The guys work professionally. And repairing equipment is probably not bad. But these are only those who are engaged in repairs. Otherwise, this is a very clever marketing ploy. If you do not use your laptop, console, TV or PC as a vacuum cleaner, then there will not be so much dust in it to pay such money for cleaning. Look for proven specialists. Through friends or acquaintances, and I'm sure there will be a more proven service. Although it's up to you, of course. And yes, those who give away the equipment, get ready, they will call you in half a year. They will offer "free" diagnostics. After all, they value every customer.) But for what the "master" finds there after it, you will have to pay. But it's so convenient - the courier took it, the courier brought it. Yes, but my repairs were completely from other guys, and with completely different consequences turned out to be half cheaper. And at the request of checking the bios update date, it turned out that it had not been updated for more than a year (I can no longer remember the exact date). The choice is yours.
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October 18, 2022
I gave a gaming laptop for repair. Turned off after a light outage. I gave it away, they said that first we need to diagnose it, then they will tell me. The next business day, they called and said the repair of the power supply circuit from charging. It was repaired pretty quickly in a week. The price is adequate for repairs. I was satisfied with everything, if anything else breaks, I will contact you without hesitation.
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July 6, 2022
Very bad. From the word - completely. I gave away a laptop with the problem of the blue screen of death under GPU load and the inability to roll firewood.
Result: it was given after a couple of days of diagnosis with a conclusion - no problems were found. I went downstairs to the cafe turned on my laptop and what did I see? The blue screen of death. The "diagnostician" did not even open the error logs. They offered to give it for diagnosis again, but at a discount))) Thank you for your generosity!)))
Result: I took the laptop to pk.by The diagnosis was long and the repair was even longer. BUT the laptop was fixed. Replacing the graphics chip and replacing the memory graph. And fixies, in turn, did not consider this a problem.
Conclusion: if you want a "local" repair or something like to roll out an expensive OEM Windows, which they call a license type, then you can safely contact (the cost of such Windows is 4-6usd). If you want a professional approach, then it's definitely not for these guys.
Another claim! Put your asshole sticker on your laptop! I'd like to give you a couple of hands for such cases!
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7
May 13, 2022
I repaired the Blaupunkt TV. Excellent service. A team of smart young guys. Flexible approach to each client. I definitely recommend it.
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3
September 2, 2022
The guys are great fellows. I flooded my laptop... I found them on the first Google search. I left a request and an hour and a half later the courier was already taking the laptop to the service. It didn't cost much, and the next day he was delivered refreshed and rescued back. Thank you for your courtesy and promptness :)
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May 16, 2023
My brother handed over the phone for repair, no one took it, except Fixies. They also did it quickly and gave me the phone while they were fixing it .Thanks guys!!!
See original · Русский
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April 26, 2022
The screen mount cracked, they brought it in, called after 20 minutes, said that it would not affect the work. Diagnosis is free.
Before that, 2 months ago, a guy's laptop, HP Pivot, was repaired here, the mount near the matrix broke. Everything was repaired in a day, cleaned, and the thermal paste was changed. Everything is working well.
The service is good, the staff is friendly :)
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July 26, 2022
In the current difficult situation with the purchase of components on the market, I was offered several ways to fix the device and offered a working laptop for the time of repair.
Very convenient!
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May 15, 2022
Excellent service! Wonderful work of the masters! Efficiency! I was satisfied! Thanks to the masters for the work done! :)
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October 16, 2021
I advise everyone! We arrived, took it away, fixed the Sharp TV, quickly, efficiently, and most importantly, the cause of the malfunction was called real (and not fictional as in technostar on Alibegova Street), which turned out to be less for the repair price. They brought me home. The staff is polite and attentive to their customers, constantly keeps up to date with all the work. Thank you, thank you!
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July 13, 2022
The pros. Polite and literate people. The tool was repaired in a very short time. Other controls refused to be taken. Thanks
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May 30, 2022
Impeccable, reliable work. Polite staff. I fixed the TV, brought the monitor, I'll come back. I recommend it from the bottom of my heart:)
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June 29, 2021
Very polite customer service and fast service. There were problems with the laptop, it was fixed on the same day, the causes and nature of the breakdown were explained. Most likely, if you need repair services again, I will contact them.
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September 9, 2021
I was repairing a laptop here. The dot changed the matrix. Everything was changed quickly and on time, the price is adequate. I have already recommended this repair center to my friends.
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March 3, 2021
I gave the laptop for repair, they promised to do it for 200 rubles. We did it, I bring it home, the laptop turned on, but after a couple of hours it turned into a brick. I brought them back under warranty, they said that this was a new problem that I caused while I was taking the laptop home from their office! And to solve it, I need to give another 200 rubles. Naturally, I did not agree. Then they tried to charge me at least 45 rubles. for the diagnosis of the warranty case. I don't recommend it to anyone. On the phone, their manager sings beautifully at first, but in fact it turns out to be a scam.
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August 3, 2020
They gave the TV to repair. They promised diagnostics within an hour. As a result, they spent 6 days after the call from us with the question "what's wrong with the TV?" The company's employees indicated the day of delivery (Thursday) and the time (after 19 o'clock). They didn't even call on Thursday. After our call at (18 hours) we found out that the TV is not ready. We decided to just return the TV and not contact this company anymore. On the phone, they announced 15 rubles for the cost of delivering the TV without fixing it. The master arrived today. The amount of 35 rubles was indicated in the act of completed works. After calling the manager, a comment was received about the need to pay 25 rubles, referring to one of the points of the act of transfer for repair. There was such an item there, so I paid 25 rubles.
Results: a week and a half has passed since the withdrawal for repair. The TV has not been repaired, 15 rubles of payment for diagnostics turned into 25 and almost turned into 35.
As you understand: I highly recommend not contacting the service.
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November 7, 2021
Very positive impressions remained from this workshop! Laptops are handled superprofessionally!
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July 4, 2020
Good afternoon!
I have contacted this service center more than once. The specialists who work here are polite and just MASTERS of THEIR CRAFT! I was extremely satisfied with the services provided, and a very risky job was done. I advise everyone!!!
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April 22, 2022
Thank you for your courtesy and competence.
I recommend this service.
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January 20, 2021
I filled the laptop keyboard with coke (accidentally). The buttons began to dry out after a day. I contacted fixik. The keyboard was revived, the filling was cleaned after pouring, it works perfectly.
Thanks
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May 13, 2022
Thank you for your help with the old printer, I recommend it
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August 18, 2022
overprice + glue an unwanted sticker
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February 10, 2020
There is a feeling that the price is not too high, but we did everything well, it works well.
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July 15, 2020
Excellent service for electronic equipment, the only disadvantage is if you are in a bad mood you may not be served) therefore, we come in, smile, do not put pressure on the service staff))
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July 30, 2021
they don't do the work until the end, but I DON'T ADVISE them to take a lot of money
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June 8, 2021
Sometimes useful little things.
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June 29, 2021
Super service! And they fixed it, and laughed!
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