The store has a fairly wide selection of frames, it is very spacious and bright, but the staff is as unpleasant as possible in communication, any question regarding glasses is answered by any of the sellers with a kind of mockery, presenting themselves as a guru, and exposing a potential buyer as a fool / fool. I will not go to this branch to buy anything anymore and will not advise anyone, but the network itself is good. Perhaps there are more friendly specialists working in other branches.
I came here for a frame 3 times. Each time, the staff discouraged the desire to buy here.
When I first came here, I asked where I could look at the frames, they showed me certain racks, there I could find a couple of options for myself, but there was something wrong with each of them. And while I was choosing a frame, the staff did not hesitate to negatively discuss the staff from another store of this chain in full voice.
The second time I decided to go and still choose one of those frames because there were no other options. By the way, the seller was one of those who was on the day when I came here for the first time. While I was choosing, I saw a rack with more expensive frames, such as Armani, they were on the shelf under lock and key. And the rack is located a little apart from everyone, near the cash register. It turns out that you could also choose a frame there, but no one told me that the first time (In the end, I liked a couple of Armani frames. From communicating with the seller, I was, to put it mildly, not thrilled.
For the third time, I decided to communicate less with the staff, and immediately ask to get a certain model of an Armani frame, but even so I could not buy it, thanks to the staff (After my request to get me this model, I had to answer several questions that seemed to indicate that I did not like this frame I can't afford it, and therefore I don't want to get it, although I had RayBan sunglasses on my head. The feeling is that the staff has megalomania and they are selected for this particular quality in this store, because they managed to communicate with three sellers. I will not set foot here anymore, I will look for this model in other stores.
We occasionally visit this branch with the whole family and every time we visit, only good impressions remain. The consultants are always friendly, give detailed answers to any questions and, most importantly, find an approach to their youngest visitors. Thank you very much!
The doctor Viktor Ivanovich, and the consultant Tatiana, are mega nice people and excellent specialists. In particular, I want to mention Viktor Ivanovich, in my memory, the top doctor who selected diopters for glasses and lenses for me 🔥
There is a large selection in the store, they helped me with the selection of glasses (T. V.Hartanovich), and options from budget to expensive were offered (although initially I said I would buy a premium segment), They told me about discounts and promotions, offered to check my eyesight with a doctor. I'm happy, thank you)
Calmly. Comfortable. There is a lot of choice. The staff is excellent! I would like the order deadlines to be shortened. But the price corresponds to the quality!
I went to the optics to get advice on the choice of glasses and lenses. The consultants are friendly, answered all questions and gave recommendations. Thank you.
I would like to express my indignation about visiting the Fielmann optics store on 164 Nezavisimosti Ave. We turned to this SALON, which looks decent, but the service is like on the market. A consultant named Ekaterina Pavlovna needs to be trained in communication skills with customers and manners of good manners. During the selection of glasses for the child, emphasis was placed on the fact that we were offered budget options (although we did not say that this was an important point in the choice), and when servicing at the checkout, the 8-year-old daughter was offered to wash the floor in this store. You will lose most of your clients with such staff.
We are unlikely to contact the next one.
I would like to express my gratitude to the consultants of the store on Uruchye, thank you very much for the advice and help in choosing. My mother and I were absolutely delighted. A great store to come back to
В связи с необходимостью заказа очков для ребёнка мониторила различные "оптики", в итоге выбор пал на Fielmann, очень порадовала возможность воспользоваться их акциями на оправы и ценами на изготовление очков, и сроками рабрты. Очень приятный и внимательный персонал! При повторном обращении это впечатление лишь подтвердилось, консультант всё рассказала, подсказала, одним словом очень хорошие впечатления от этого места. Классно что есть возможность обратиться за ремонтом очков!
Прекрасная оптика в Уручье!Быстрое,вежливое и умелое обслуживание.Нужно было починить дужку и ступеньку,сдалили быстро и качественно!
Большое спасибо!:)
Большой выбор оправ. Грамотные и вежливые консультанты. В отличие от других оптик объяснили как правильно выбирать оправу, чтобы она хорошо смотрелась.
Была в Минске в гостях и нужна была консультация специалиста. Посоветовали оптику Филманн. В особеннотсти хочу отметить помощь заместителя начальника Грищенко Екатерину. Благодаря ей я наконец-то выбрала себе оправу, а это было очень сложно! Всем советую!
Хорошая оптика.
Большой выбор оправ на разный карман.
Но, как говориться в народной пословице: 'Не место красит человека, а человек место!'.
Персонал просто ужас!
Ведут себя надменно. Консультацию получить надо ещё попросить.
Много лет пользуемся услугами этой сети, но конкретно в эту оптику больше не пойдем, хотя и по расположению сюда удобнее.
Изумительное место. Выбор вроде большой, но из трёх продавцов никто на меня не обратил внимание. Сама что-то пытаюсь померять, брожу.... Хотя на других клиентов внимание обращают. Через 10 минут таки спросили, чего мне надо. И на конкретный запрос был ответ "ой, ну посмотрите лучше это". "Это" не соответствует вообще озвученному. Купила в другом месте.
Хороший магазин известной фирмы.
Огромный выбор оправ и ценами от вполне демократических до астрономических. Как говорится, на любой вкус и кошелек.
Есть врач офтальмолог.
К работе персонала есть некоторые вопросы. Кроме этого расстроили 2-х месячный срок изготовления стёкол "хамелеонов".
Отличный филиал. Как очкарик со стажем оцениваю его на все 5 звезд. Внимательный и очень вежливый врач. Цены, как писали ниже, на любой вкус. Рекомендую.