Never and ever use this service. They are horrible. I waited almost 2 hours for a desert (which was already prepared) from a cafe 2km afar. Delivery tracking does not work. Tech support and currier lie about the status of the delivery. They promised for it to be delivered "in 10 minutes" four times in a row. Deleted the app, and will never use it again.
TERRIBLE SERVICE. We ordered kfc for the amount of 150 thousand and provided the address. Then the order was canceled and the money was debited. We called and asked what it was, and they said that the courier couldn't reach you and you received a push notification. We hung up the phone and after that we just received a push notification. We said give us the courier's number and we'll make an agreement with him. They said the order has been canceled and nothing can be changed. It would be fine if the money was returned, they refused to even return the money. I have been ordering for several years and this is the strangest case. Then they told us where our food was, and they said it had been disposed of. As a result, support just hung up.
Do not order from Express24 (owned by Yandex), I ordered a pizza and it was brought to me in a generally not appetizing form (I attach the photo below). We wanted to fix this bug for a 15% discount, LOL.
Changes: They returned the money for the pizza.
Don't order anything from Express24(Yandex owns this company). My order arrive like in the photo below. And support gave me just 15% discount for next order. LOL
Edited: they gave me back my money for pizza
Absolutely everything is terrible, never order.I don't recommend it to anyone.No responsibility, no punctuality.From start to finish, everything is terrible, neither the operator nor the restaurant itself.Take your time and go to the restaurant in person.
You pay a lot of money for delivery , you wait and they don 't bring you , disgusting service !!! As a result, they waited and did not eat ((( the terrible application is that they do not bring anything because of incomprehensible problems
Express 24 and courier are rude and the operators will not be able to get out of the situation.
I ordered food to 2 different addresses.
Call me to clarify that I have the same orders for 2 addresses.
And I pointed from the map.
The kind operator deleted one order and re-issued it for availability.
Well done
It so happened that I have one order from the card
One order from the terminal and I have to negotiate with the courier who is yelling at my mom. If you can't work in this field, why are you working?
My mother held the uraza for you, I had to re-order and wait.
An appeal to the director.
I will not leave this situation like this
Express 24 does not respect customers!
I often order breakfast at Taras Shevchenko's Sociales via Express24. Today is March 8th. I wanted to please my wife and daughters with a delicious favorite breakfast from Sociales. I made an order via Express 24 at 9:00 a.m. in advance (the day before delivery) and was calm. Everything is according to plan. But what was my surprise when at 8:20 a.m. I got a call from Express 24 and was informed that today Sociales on Taras Shevchenko does not accept Express24 orders, as they have few ingredients. And instead of enjoying the wonderful service from the wonderful companies Sociales and Express24 at home in the warmth, these two companies asked me to go to Sociales myself. I was not lazy. I went. By the way, the wind is strong outside and the weather is generally so-so. I ordered it without any problems. All dishes are available. The ingredients are all there. Only, for some reason, there is no respect for customers and what is expected for such a high cost of service. That's why you mock your customers so much, and even on such a holiday. You reduce your reputation and revenue by yourself. Next time, I will think 10 times before ordering something at Express 24. After all, you have no confidence. In your reliability. Maybe Yandex.Food?
Everything is fine, the delivery works like clockwork, although some couriers are sometimes stupid about where to go, but this does not cancel the operational work of the delivery service itself.
The worst service!!!
The support chat wrote that the driver was detained on the way, the operator said that he was waiting for an order at the restaurant, then I called the driver and he says that the order was canceled altogether
There is no respect for the customer from the word at all! I ordered dinner for 3 people the cost of 70 thousand soums per serving of Noryn + delivery of 34 thousand soums, when choosing a product there is no description of anyone at all how many grams and so on, in response from the operator we cannot refund money for such a product
Terrible delivery is just terrible, I do not recommend using this service. If they write delivery is 35-45 minutes, then they are delivered after 2 hours and this is not the first time
Today I ordered lunch at a nearby restaurant-cafe, it takes 10 minutes to go there, but I'm working, I had to order, there are no restrictions to the restaurant, but delivery.... I waited for my order for an hour, then it seemed in the application that the order was delivered to me, but it's not there. I called the courier, he claims that he delivered it, they say my daughter took it (I don't have children) I called support, they said they would deliver it again now, they delivered it, but the sediment remained
We carried an order for 1.5 hours, disgusting fast food, from an institution that is 10 minutes away from my house!!! You will not be provided with a normal delivery, for that you will be provided with waiting, nerves, gag reflex and money down the drain! Thank you very much! And 77 street meat stinks of rotten meat, went to the trash👎👎👎
Terrible service. No one cares about everything (and I rewrote my review because the moderator did not miss the first review with obscene words). The client is just zero for them, considering that I ordered 2-3 times a day and every day, they shift all their shoals to customers, they say, decide for yourself. In general, the bottom
Ugly delivery!!!!
In addition, the disgusting support service, which can't even answer why the food is delivered cold and 40 minutes late!
We stopped using the services of these aligophrenes!
As a guest in Tashkent, I used the service to deliver food. Constant delays and cancellations of orders. Today was the finish line. I waited an hour for breakfast to be delivered, went into the app to see the status, and they didn't even assign me a courier.
We always order via express, everything has always been cool, but for the last year all the system's messes are thrown off by the crookedness of customers, they bring left orders, no compensation, a bunch of empty promises for corrections... guys, it's super insulting and sad, but you've become really lame, so many requests and zero changes.
We are waiting for the giants to appear. It's a pity that our guys, having felt the taste of monopoly, forgot to deal with their suppliers and cafe-restaurants- shops live their lives without answering to the operator for what
I waited for my burger for 1.5 hours. As a result, they said that the burger was taken to someone else. The money was not returned. I'll wait another 1.5 hours for a new burger.
It's amazing how they charge. Okay, they take money out of proportion to mileage, and they also wind up prices for the offered product in the application
I made an order, the "Delivery Monsters" called back a minute later, and they said that everything would be delivered soon. They arrived pretty quickly. Well done.