Disgusting service, rude to customers; we take time off, as a result we have to wait three hours for our turn
The employee at the information desk is rude, does not answer questions, raises his tone
Disgusting branch
Pros: the exchange rate is often better than in other banks.
Cons: very slow work of specialists (5-7 people, on average waiting from 30 minutes to 2 hours)
They're cheating. If the exchange of a large amount is specifically delayed, for example, they allow you to fill out questionnaires, at this time they lower the exchange rate and change the money at a lower rate.