Both in word and deed)
They helped to identify a faulty laptop node, offered solutions, described the pros and cons of each. About the "catacomb": we go into the industrial communication building, then turn left to the aunt of the turnstile, ask for computer repairs, go to the elevator (non-working), then turn left, there are stairs. We go up to the 5th floor (that is, you need to go four), and immediately on the fifth floor, just to the right of the entrance / exit 502 office. Knock, they will open for you. If not, then in 517, which is on the same floor to the right of the elevator (if you face the elevator)
a reliable company, they helped to quickly and efficiently solve a complex and neglected problem with screen hinges, and now I calmly entrust the laptop for annual cleaning and if something happens to it, I already know who I will contact.