I received the package by cash on delivery. The employee of the department refused to give me the shipment, because the recipient's surname is Shimnsky instead of the one indicated in my passport, Shimansky. At the same time, I had a phone with a message in Viber about the delivery of the shipment, a passport, and the shipment itself was cash on delivery, i.e. I came to pay for it!
Are you serious? Do you instruct your employees to be so principled and force a person to come again because of one letter?
You do understand that I am unlikely to recommend your service to my friends as convenient and customer-oriented?
I had to visit Europost and this post office several times, and I can say that it really does its job well! 📮The staff at the post office is always friendly and ready to help with any questions or problems. They try to ensure fast and efficient mail processing so that your letters and parcels reach their recipients on time. 👏📦
I would also like to point out that the mail tries to be modern and user-friendly. I have been receiving notifications about the delivery status. This is very convenient, especially if you are waiting for something important or valuable. 💻📱