I have been a client of this bank for several years and have been served in this particular branch. I would like to express my gratitude to the head and staff of this department for their patience in working with clients (we are all different), sensitivity and responsiveness. Detailed explanations were given to all my questions that I asked when applying for a loan in November of this year. Even then, when I asked to explain some point of the contract again, the employee calmly gave explanations with a smile. I wish this team success and prosperity.