I came to the bank on 11/14/2024 at 14:10 on a cash transaction. the department was operating normally, while the cashier was absent on site. The manager at the bank said that the cashier was alone and the employee had left for lunch and would only be back in 40 minutes. When asked how the bank operates without cash transactions and why there is no substitute employee, the question remained open. To the fact that this is generally not an order, and if I hadn't asked, I would have spent a very long time in line. When asked if it was possible to file a complaint, the manager laughed at all.
You will either immediately warn that you will not carry money to your bank... or
3 guards who just sit and chat "for life" could warn your customers that some functions are currently limited and unavailable to customers.
Take a couple of customer service lessons from Kaspi.
Everyone is very polite, everything is fast, clear and, if necessary, they will tell you how to do it correctly or faster. It is a pleasure to work with such a staff.
I came to pay for the services of the Csi, since the account of the Csi is in this Bank. I arrived at 14.07 and got in line (at the checkout) after 37 minutes, when the queue came up, the cashier declares that he cannot accept, as he first needs to see the manager. I get back in line to the manager 15.14 the manager accepts and then sends it to the cashier. But I didn't have enough patience to stand for another half hour, I had to yell at everyone, after which the manager helped me pay through the okasya terminal. I would like to be prompt in service, since standing in line for an hour is a horror. I used to be one of the best BVU!
Well.... such a... service for legal entities, but nowhere is it said. In general, the bureaucracy of this bank knows no boundaries and employees really like to unsubscribe customers to their colleagues, instead of solving a simple problem
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Craylix
Level 11 Local Expert
November 15, 2023
This is some kind of the Middle Ages
I was just in the 7th window
A certificate of movement on the account can be obtained only in the office! At the same time, even in the office it will only be printed out, and there is no way to get it in electronic form! Just darkness 🤦
The next thing is that it is impossible to close the card in one visit. First, you need to have 0 on the map. At the same time, you can't immediately throw yourself on the phone, for some reason, since their payment is still taking some time. In all normal banks, when the account is closed, the balance is issued at the cash desk or transferred wherever you specify!
The second time you come, they close the card for you
But to get a certificate of closure, you need to come for the third time!!!
I do not advise this bank to anyone!
The operation, which is done in a normal bank in five minutes, is stretched for three days here!
A normal standard branch of the Eurasian Bank. Only when you withdraw more than 3 million dollars at the cash desk, the cashiers do not give you convenient bills.
A very small department, it has not been repaired for a long time. No matter how many times I've been, the electronic queue has never worked, but everything is somehow peacefully organized and there are no problems.
The guys and girls are friendly in the service of FL and YL, they work efficiently. In general, if you catch a wave, you will not be upset by the visit.
They solve issues quickly and affably! I recommend it, but the interest on loans is huge
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Арайлым
Level 8 Local Expert
March 4, 2024
The service for legal entities is excellent, for individuals it is lame. Managers are not qualified enough and are rude to customers by interrupting them
There is no place to make money anymore, it is so not convenient to go there and make money, why are there so few terminals of the Eurasian bank in the city?