Servisno-raschetny tsentr RubOblEnergo
57 reviews
August 6, 2024
Competent specialists. They are polite and attentive . Thanks to Natalia Yatskova for her patience and help.
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August 16, 2024
First of all, I can't get through!!!! Secondly, the counter cannot be sealed for the second month. Wait! Not so fast!!
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1
March 16, 2024
It was necessary to reissue the contract, we arrived on Saturday morning - 2 windows were open: for accepting applications and concluding contracts. There was no queue, so everything was quiet, calm and quickly arranged, pleasant staff.
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July 23, 2024
Why make 9 receiving windows if only 2 are working?? There are 30 people in the queue, the waiting time is almost 2 hours. It's good that at least the air conditioner is working
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June 25, 2024
I brought the counter to be parameterized - everything was done quickly and efficiently!
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October 23, 2022
Why didn't the competent authorities take care of them? Such organizations cannot exist in Belarus. When replacing counters, new meter readings are intentionally not entered. And they make it in a month. Because of this, ordinary people overpay money in exactly one month. The signs of an article about money are being viewed. Moreover, this is not an isolated case, but put on stream. We will write to the Minsk State Control. Let more than one check be carried out in this organization. Even one star is too many.
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7
January 22, 2023
My computer broke down, I'm trying to pay for electricity, I can't for the second month, since the erip does not accept a five-digit contract number, I didn't find a step-by-step instruction anywhere on the site on how to make a payment through m banking, it's strange
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July 22, 2024
There was 1 hour and 40 minutes in the queue for the contract. That's not how they work
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March 16, 2022
I paid for the installation of the meter after verification on 03/9/2022. For three days, no one called me and the meter was not installed. 03/14/2022 I called myself and they began to explain to me that they did not have time to see. They were supposed to arrive today, but they called back again and started promising that they might arrive after lunch. When I said that we would arrive before 10 o'clock, the employee agreed, but it's already 10 o'clock and the cart is still there. I demand a refund for the installation of the meter and compensation for moral damage to me.
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3
March 22, 2022
The most terrible organization. I came home from work - there is no light. It turns out that they turned off for non-payment, the receipt for non-payment is glued to the meter of the 2nd apartment, which does not pay for electricity, and the meter of the 3rd apartment was turned off. And so in the morning you will have to sit without light, the refrigerator has defrosted. Tell me, do you have left-handed people working there and who will compensate for the damage? And this is not an isolated case.
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6
January 3, 2023
The renewal of the contract for 2 apartment owners took 10 minutes. The queue is electronic according to the ticket, but on January 3 there was no queue in the morning. Like it
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1
April 26, 2022
If you try to call 493375 during the day, it is not possible, all operators are constantly busy. There is also no way to contact the other phones listed on the website. How can you evaluate such work? To solve a minor issue, you need to go to your office, spend your personal time.
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6
May 26, 2022
A bunch of recruited relatives who occupy the jobs of normal people. No one wants to figure anything out. Incompetent. They don't know their job.
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7
1
September 15, 2022
Only one of the 5 numbers can be reached. Why write the numbers if no one picks up the phone?!
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6
1
March 15, 2021
It is not possible to get through to discuss the issue of payment, it is a disgrace and not an organization. Delete my review again, I will come to your organization personally and write in the book of comments and suggestions and post on another site in more detail how your operators pick up the phone
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27
1
July 27, 2021
A terrible organization, just like any government organization in the city!!!! No one wants to do anything, the masters on the road are rude and extremely incompetent.
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6
1
November 25, 2021
They don't even deserve 1 star. They cheat with the meter readings during the overhaul. I warn ordinary people TO BE VIGILANT!
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6
May 31, 2022
It is impossible to make a call. What kind of service is such that you need to go to them for all questions.
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5
October 20, 2019
I tried to call the subscriber department. Always busy. There was no staff in the 4-storey building to answer the call.
I left a request with a question on the phone. I did not receive a response. I had to go myself.
It turned out that the office on 500m2 was empty and there was no queue. I solved all the questions in 1 hour!
3 days later (after the application) we received a call: we are ready to solve your question!
Attention question: when will staff work be optimized and the consumer will be able to receive decent service for their money?
P.S. when will there be round-the-clock online service support?
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16
2
August 14, 2023
I can't get through!!!
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May 19, 2020
I came and solved all the questions in ten minutes, for which I thank you very much. They are, however, in some kind of fart among the private sector, but there is no choice.
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4
4
November 22, 2019
Spacious, courteous and competent service.The only thing annoying is the number of video cameras in the lobby.Who are you following, who are you afraid of?
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4
3
February 16, 2022
The phones written here exist. I got through and explained everything.
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5
April 4, 2021
I got to the moment when there was no queue, I was immediately invited to the operator, I was served quickly and clearly
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4
December 13, 2019
A stupid organization. No one knows anything, they drive people around in circles. Upon receipt of the ticket in One window, the terminal presses the administrator who sits next to the terminal, and shows the cabinet with a finger where to go - high technology in the service of Gomelenergo. They do not know the requirements of the TNPA with which they work and try to make money on everything. The same stupid techniques. You need to go there prepared, it is advisable to study your question on the Internet in advance or consult with a normal specialist.
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19
1
April 13, 2021
A spacious office. They work on Saturday. Electronic queue. We signed the contract in 5 minutes.
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August 17, 2020
They steal in full. At the same time, they say that the current legislative acts will be interpreted as it is beneficial to them, and not as it should be.
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4
4
July 3, 2020
A couple of days ago, I issued a certificate of benefits. The organization is pleasant, the queue is electronic, the air conditioner is working. All for people!
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4
January 14, 2020
Convenient location, courteous staff, fast and high-quality service
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2
5
December 16, 2022
It's hard to get through
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December 26, 2019
A wonderful organization!!! The sensitive and responsive leadership of Silich V.P. and Vegera R.N. is always ready to help. Keep it up, the branch of "Energosbyt" RUE "Gomelenergo"!!!
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17
November 5, 2019
A good center, the system is well organized, but it assumes that people will travel from afar, which means for a long time...I would like to organize a toilet for people...
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4
3
August 25, 2020
five stars only because of the electronic queue, because this "innovation" has not reached all organizations
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December 24, 2020
No one answers any of the calls to the specified numbers, they have been calling for two days in a row. It's terrible what they're doing there
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7
1
July 31, 2020
Oh damn, it's not an electronic queue, nothing will help if 2 out of 16 cash desks are working, there is no waiting time less than 30 minutes
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4
November 6, 2021
It is not possible to get through, you will have to go.
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3
1
November 13, 2019
Cozy and calm, attentive and professional staff.
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2
4
February 17, 2020
A beautiful building for people's money. Fast service, parking.
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1
5
January 14, 2022
Never get through
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1
October 18, 2019
Everything is fast and very convenient! Polite operators!
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3
5
June 30, 2020
I liked everything, they were polite
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2
July 13, 2019
Surprisingly quickly and without waiting in line, I signed a contract. Polite staff.
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2
4
December 12, 2019
Good staff, competent specialists
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2
4
July 26, 2021
I can't get through!!!!
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3
1
February 27, 2019
It's expensive, and in general, by the way, what is the limit on overspending?
Is it renewable energy, is there not enough money for you?
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8
2
August 28, 2019
They work quickly, polite staff
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3
2
August 18, 2018
Excellent service. Everything is for customers. Well done!!!!
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5
2
March 20, 2020
I can't get through, they just don't pick up the phone, like the payment period...It's just awful somehow
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5
2
March 15, 2019
It is a large and beautiful building, but there are very few visitors
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3
March 10, 2020
Employees work quickly
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4