If you have the opportunity to use other services, organizations for the transportation of goods, then be sure to use them and do not skimp. I sent a box with spare parts and personal belongings from the Russian Federation to the Republic of Belarus, made a crate from a board myself, made an inventory and put it inside, in addition to the fact that the crate was removed without my consent, they also forced me to pay, upon acceptance of the parcel, for some newly formed tax, okay, a trifle. The massage table was sent, it was packed in a factory case and wrapped up with a stretch film, in layers like 7, upon arrival, the table cover was torn, as if it had been cut with a knife, damage was found only at home. Well, for the third time, life has taught us to step on the same rake, we sent things, two huge bags (42 kg.), on arrival at home we took things apart, a pair of sneakers is missing, no matter how new and rather worn, but still counted on further use. Such a story, conclusions and decisions are still yours.
It is a pity that I did not read the reviews about this company in advance. There is no customer service from the word at all. Having previously phoned the operator at the phone number listed on the website of this company, I described what and where I want to send, the employee asked several times about the nature of the shipment (a power of attorney printed on plain paper in a printer, notarized) I explained several times what it was like, and finally got the consent for transportation. The operator also informed several possible delivery options, to the branch and to the address in the city of receipt, indicating the cost of services and delivery time. The next day, I arrived at the Energia branch at 25 Budslavskaya str., Minsk, to transfer the documents for delivery. The operator I contacted was diligently examining something on her monitor, after a few minutes of silent waiting, she nevertheless deigned to clarify what exactly I was going to send, asked to show the document itself (power of attorney) and with the words "I need to coordinate with the boss" went into the next room. Then again, a few minutes of waiting and the employee returns with the words we cannot accept this for delivery due to the fact that the document is allegedly a title document and belongs to the category of identity documents, bank securities and the like, and in general we may lose it during transportation. After that, I realized that "losing in the process of transportation" is a common thing for this "transport company", the norm. And the information I received from an employee on the phone the day before and the fact that I spent a lot of time getting to their office almost across the city is not an argument. I do not advise anyone to deal with TK Energia, already at the initial stage it is clear that there is no service, but there will be problems.
TK ENERGY was amazed by the speed of delivery. A parcel from Tolyatti to Minsk arrived twice as fast as a delivery from Veliky Novgorod to the same Minsk...and Energy is cheaper. It is possible/necessary to transfer huge parts of machines and mechanisms,
The staff is friendly and knows their job!
A pleasant acquaintance with the Energy transport company!
The cargo was received quickly, accurately, without queues. Polite staff, movers. The cargo came from Barnaul simply in cellophane, without crates, bulky. No damage. Well done!
The most terrible transportation. We sent the cargo from Minsk on 05/20.24, asked for an invoice once a week, as a result, the cargo arrived in Ust-Kut on 06/11/14, and the invoice was issued on 06/19.24. And of course, paid storage (from 06/11/14 to 06/19.24) 17,000 was issued to the sender......
I DO NOT RECOMMEND IT TO ANYONE
Excellent transport company. The staff works smoothly and quickly: receiving or sending cargo. Of course, there were a couple of minor flaws, but there were no mistakes, as in any case.
The bumper was delivered by car from Novosibirsk, everything arrived intact and even before the stated deadline, I was satisfied. The price turned out to be cheaper than others.
If you need to send goods to the east, then energy is the cheapest transport lamp by the way, if we have lost something and there are no universes, go without a ship
The service is terrible. Receptionists discuss their clients negatively. They are not qualified and are very rude in their work. They do not follow the chain of command. Even in winter, when you come to TK Energiya, the passage is not covered with sand, it is very slippery - I got to the parcel very carefully, without breaking any bones or the nailed parcel! I do not recommend it!!! By the way, the intern turned out to be very polite, smart and seems to be much more pleasant than all the other wasps!the only plus is the guys at the delivery warehouse, they are very polite, responsive and very cultured (They have a huge respect!)
I was fascinated by this service , in particular , communication with the customer base from the female staff , Karina - offensively and rudely conducts a dialogue !!!
Disgusting attitude towards customers, the service is too weak, Karina is an irresponsible person towards her boss, the process is worth working on this company.
Yes, they could use normal employees, no respect and etiquette, and then there was one case, Karina seems to be called, swore from head to toe, horror…
Once again, we were surprised by the disregard for our work
... the printed cargo, the torn packaging, the unsuccessful appeal to the management, all this has been passed.
The current mess cannot be eradicated!
And the top of all is that the cargo from Moscow is not being transported for 2 days!!!!! weeks!!!
This was the last time I used their services.
And I don't advise you either.
There is no queue.
The registration is fast.
Only trucks are probably not sent to the Russian Federation so often and the cargo may lie in a warehouse in Minsk for a long time before shipment. Sometimes even a week.
So it is better to send fast parcels by other means or find out when the next car will be from Minsk.
Транспортная компания "Энергия". Хорошо что таких сейчас много...
Склад в на окраине Минска с удобными подъездными путчми. Ничего лишнего. Ни помпезных евроремонтов, ни длинноногих менеджеров... В современной бытовке организован офис для оформления документов, и тут же рядом ангар с товарами.
В целом все что нужно для отправки/получения товаров. Весь негатив - это цена транспортных услуг и сопутствующая упаковка. Просто бизнес по-русски! Попробую воздержаться от их услуг в дальнейшем.
Долго выбирал между Энергией и ПЭК, хорошо что люди которые часто пользуются т/к подсказали что да как. Заказывал груз АКПП из Владивостока, до Минска пришёл за 12 дней. Все целое, груз загрузить помогли, вернее грузчик один, здоровенный дядя, взял поддончик, да и загрузил в микроавтобус 104 кг ручками. Спасибо ему за это огромное. Всё оформление, получение груза заняло 15 минут. Так что никого не слушайте, это компания с которой можно смело работать
They called in the afternoon, told me that I could pick up the cargo. I specified until what time - they said I could come before 19.00 without unnecessary additions and nuances. Arrived at 18.50. The girl, smiling, said that I could leave where I came from, she would not give me anything.
What kind of work is this? So do you work until 19 or 18.50? Does it amuse you that a person has come to you to pick up the cargo at the time of work specified by you and with a smile you send it to your home?
They work for 5+ and are always promptly accepted in stock, prices are lower than those of competitors for this respect. And so in general, as with all TC. But the prices here are the lowest.
I sent things from Siberia to Minsk, they came with a shortage. The box is opened, there is not enough weight. They fixed everything, promised to sort it out. It's hard to believe, it's already been like this. A very ugly company in terms of providing services. In general, I never trust them to transport goods anymore. You won't even get an apology from their management. Never ship cargo by this company.
Пэк, КИТ, Энергия работают примерно одинаково. Из минусов достаточно - не удобное расположение. Из плюсов - быстрая выдача товара (особенно по сравнению с Китом).
It's a cross to get there. The pointer is ahead of the desired turn. Another disadvantage is that the area in front of the warehouse is all in water.
The package in which the package was lying is all dirty. To pick it up is disgusting.
In general, not very impressive
There are no complaints about the Minsk office: they are processed quickly, they help with loading and packing. Customer-oriented: we started working on Saturday.
Забирал со склада груз. Приветливые девушки специалисты быстро оформили документы. Перед подписанием документов можно пройти на склад и проверить свой груз. Достаточно быстрая доставка из РФ. Самые лучшие цены.
Доставка из России нормальная, быстро и достаточно недорого. Но вот расположение склада с офисом жесть, в нормальную погоду еще можно пройти, но если прошел дождь или мокрый снег, то берите сапоги резиновые с собой. Асфальта нет, а вход в офис, начинается с поддона, чтоб не сильно в лужу встать, плохо одно что поддон один, а надо выложить от самых ворот дорожку из них.
Отвратительное отношение к клиентам,потеряли часть груза,решать вопрос не хотят,перекинули на юриста,ответ юриста жалуйтесь куда хотите и бросила трубку.
0 из 10 за отношение и перевозку
Нормальная компания. Доставлял фары к авто, все в идеальном состоянии. Причем часть из Москвы, а часть из Краснодара. Приехали же все вместе в Минск. По сроку быстро. Обслуживанием доволен. На плохие комменты не смотрите. Часто кто доволен, не очень хочет оставлять отзыв. Выборка короче не репрезентативная. По цене тоже все устроило.
Визуально, конечно, сарай
Совсем не похоже на международную компанию))).
Но, тем не менее.
Вроде бы без косяков, без повреждения товара, удобный подъезд с МКАД
Хорошая ТК, удобный подъезд, как для легковых так и для большегрузов, сейчас правда испытывают сложности с оплатой по их услугам из-за банковской системы в "Синеокой", потому советую свои доставки оплачивать сразу, при отправлении!
Персонал вполне вежлив.