Surprisingly, it is worth noting that the Embassy is getting better. A new employee at the entrance, very polite and really willing to help. An employee who accepts an application for a foreign passport - if she is not angered by shoals, then she is also quite normal)) The employee at the issuance of a foreign passport is super positive, you even forget that you are in a Russian state institution. And I also came across a young man who is still tall, deals with criminal record certificates, also always tries to help. Of the minuses, only lottery fishing for help with a poorly functioning website, and outrage out of the blue - but this is less and less frequent and from a couple of employees of everything.
I issued a certificate of non-conviction. Everything went very well, the staff are super polite and friendly. They help and prompt according to the documents and are very patient. They try to help in any situation.
The girl in the 1st window is very strict! The recording was at 9:35, came at 9:20 - left at 10:00. Everything is very fast, there were 4 people before me. The strict girl corrected all the questionnaires at once. No one was wrapped up with documents. You can't go through with backpacks and phones, they ask you to leave them in the drawers at the checkpoint WITHOUT the keys to the locks. Awful. Pay only in cash