Elektrosila
173 reviews
August 30, 2022
Dear customers, customers of the stores! Never purchase an extended warranty service and do not listen to the store's consultants, as this is a complete divorce.... Money will not be returned to you, bonuses will burn out and you will not be able to do anything. If you don't use the service, you give the money to the company...That's what they live on.
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January 29, 2021
A wonderful store with a convenient location of the product.
Once again, many thanks to consultant Oleg Tarasevich for answers to all questions, help in choosing a TV and advice on warranty, as well as help in choosing the right subscription for us.
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March 8, 2024
Great staff, thank you!
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August 7, 2021
We bought an lg microwave oven...they took the last one from the vetrina..The girl consultant provided all the necessary information very well..the cashier is very polite and attentive... It's not the first time I've shopped there.. I was satisfied with everything!..
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January 18
Everything is great!
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June 24, 2024
A very cozy store
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December 28, 2020
Good afternoon. I want to leave a positive review about the store and the staff
Everyone is very friendly and friendly. They answered all my questions clearly and clearly, told me in detail and put everything "on the shelves". I want to express my gratitude for your patience, respect and understanding
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August 6, 2021
Careless, tactless attitude towards customers! This is the second time I have contacted this network and the second time with problems. We bought a tablet as a gift. When the installation of programs and configuration began at home, it turned out that it was an exhibition sample (they did not warn about this!) and it has a program installed that blocks all changes to the settings. It is impossible to delete it yourself, there are no rights. We called the store and told them about the problem. We were offered to come to them and a technical specialist will try to fix it on the spot, and if it doesn't work out, they will refund the money, since this tablet is the last one in their store. The refund specialist has been working since 11 (attention! There was not a word about lunch!). Have arrived... And the specialist who makes a refund at lunch! Well, how is it? Was it really difficult to voice it? And the technical specialist could not solve the problem, and even snapped disdainfully: "because you had to buy a normal tablet!" By the way, this is far from the cheapest tablet, it was just on the stock.
To our request to bring a tablet from their other stores (after all, their joint is in the end!) they replied: "no, we do not have such a service, go yourself"
As a result: an unpleasant situation, since it was a gift. Boorish attitude. Yes, I also had to go to this store 3 times to get the money back!
Definitely not going there anymore! And I will not advise anyone.
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October 18, 2021
A reliable company, you can buy from them. Good work of the staff. I would especially like to express my gratitude to Olga Yarotskaya, the service manager, for taking care of customers.
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October 15, 2020
Good afternoon. I bought a Polaris hair dryer in this store the other day, I was very pleased with the advice of the seller Belousova Victoria, a nice girl, she told me everything!) I will definitely come again.
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February 3, 2021
I'll probably share my opinion too! I was very pleased with visiting the store!! Not only is there a huge selection of goods, but their consultants are professionals! Victoria Belousova helped me with the choice very much, she is well-versed in the product, explains competently, politely advises!! I will be happy to come back here again!
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October 6, 2023
Magashchin is not large in area, there is an assortment
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September 11, 2021
I bought a vacuum cleaner. The consultant explained everything correctly and told me. I answered all the questions. I advised an inexpensive and high-quality one. I advise everyone.
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January 13, 2023
A good store. I've bought goods there more than once. The service is decent.
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May 17, 2021
A great store for home appliances, electronics and accessories. Polite staff, pleasant promotions, discounts and prices.
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October 31, 2020
It is always nice when you "get into the hands" of competent and at the same time unobtrusive and well-mannered consultants. As a result, we bought a TV in an electric car on Prytytsky 101. Thanks to the guys Labinsky Alexey and Patafone (maybe I wrote it down incorrectly) Sergey. I suggest that the management encourage the guys financially! Thanks!
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February 18, 2021
I would like to express my gratitude to Olga Valeryevna, a customer service specialist, for her sensitive attitude, professionalism, responsiveness, understanding, and individual approach to solving the problem.
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December 26, 2020
There are a lot of questions for the store. Order from the Dualshock 4 V2 Electric car (blue).
1) Poor organization of work, unqualified and poorly motivated staff. Low customer orientation. I ordered it on December 25, in the morning through the shopping cart on the Electrosila website. The website says: that the order through the shopping cart is not a reserve product, wait for a call or a confirmation SMS. I asked questions in the comments to the order. There is still no call or text message. Immediately after the order, only an automatic SMS with the order number arrived. And that's it. Because for the whole day I did not wait for feedback from the store, I wrote on the social network of Electrosila. And it began. Why is there no reaction from the store to my order through the shopping cart and what about my order, the manager could not / did not want to say anything. He asked if it was possible to book for Monday, December 28, and replied that the goods were in stock and could be booked for 3 days. After 6 minutes, however, she said that the goods were not in stock, so the reservation was only for today (at 17.16, the store is open until 19.00). I note that the day before I communicated on social networks with the manager of Electrosila (I don't know with the same or not) and I was told that the reservation was two days and the store was open from December 25-27 from 10-21. In fact, the reservation is one day and the store is open from December 25 from 10-19 o'clock. The store's employees are poorly versed in what is happening in their store. I found this information on the store's website, but the employees don't know about it. The manager advised me to order tomorrow and by phone so that the order would be processed faster. And so he did. And here's the second part of the case.
2) Mislead customers. The marketers of Electrosila decided to cheat. The fact is that Sony has released these gamepads in 2 blue colors, brighter (blue wave) and darker (blue night). Because the brighter one looks more presentable, the marketers of Electrosila posted a photo of the gamepad of this color on the site. In fact, they sell gamepads with a dark blue layout. Which was handed to me when I arrived for the order. Naturally, he refused, because he ordered a gamepad of a different color, the color, the photo of which is on the Electrosila website (I note that Electrosila does not sell gamepads of dark blue colors on the website).
3) All in total:. I arrived and decided to check with the manager. Did you make a mistake with the photo on the website or did you bring me the wrong one? In social networks it says "I will respond within 5 minutes." In fact, the answering machine responds within 5 minutes, with the same phrase "order the product through the shopping cart and we will contact you"), the manager responds on average once every 30-45 minutes. Even though I immediately explained to mepegger about the two blue colors, we spent two hours figuring out which of the two blue colors the electric saw sells. After I explained the situation that I ordered light blue colors as in the photo on the electrosila website, and they gave me dark blue in the store (I also went to the sellers in the hall and asked if they had these gamepads in light blue (blue wave) colors, they said they didn't) The manager said that only blue ones are sold in their store, dark blue ones are only sold in stores of other companies. I explained the whole situation in detail again (two blue colors, in the electric power store they gave a dark blue one, on the box it says which of the blue colors and it said "dark blue"). To which I received a response from the manager in the spirit, "you're a fool yourself, so what about the photo on the website of light blue (blue wave), and in the store they give dark blue (blue night), everyone has an individual perception of color, go fuck yourself." But I'm sorry, even the manufacturing company itself divided these gamepads by colors, if it is directly written on the box exactly which colors a particular gamepad is, even if you can see a huge difference in color from the photo (one bright, light blue and its photo on the electrosila website, the other dark, dark blue, faded colors), what kind of individual perception of color are we talking about? Anyone can tell that these are completely different colors. After I told the manager that if they have this gamepad in a light blue color (blue wave), then I'm ready to buy it. To which the manager replied that they only have dark blue colors, although two hours ago at the beginning of the conversation she said that they only have blue, and dark blue only in stores of other companies. The staff poorly understands what is happening in their stores, warehouses, poorly navigates the assortment, does not talk very correctly with customers the information on the site is incorrect, most likely intentionally incorrect in marketing purposes, which is why the buyer spends a lot of time in vain and remaining without buying.
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June 29, 2024
The choice is small
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October 15, 2020
It's always nice to come to the Electric Saw store on the Mainland. The consultants are attentive and polite, they will always consult and answer all questions, help you to make a purchase.
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January 25, 2021
Good evening. We chose a washing machine, there are many options, but we need one.
Many thanks to the consultant, Elena Sapieha.
Very competently and clearly , everything was explained and shown .
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July 4, 2024
A good store and
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October 20, 2019
In this Electrosila store on the mainland, I bought an LG B409 refrigerator. And recently I also bought a Phillips iron. One and the other work perfectly. Thanks a lot to the consultant, thanks to his advice I was able to make a choice. All my desires, both in terms of size and functionality of the refrigerator, were taken into account. I couldn't find what I needed for a long time, but I found everything in this store. The selection was quick, easy and pleasant. Thank you for everything, I highly recommend this store.
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September 7, 2021
Relatively small store of this chain) but the most necessary is there, the sellers are polite and knowledgeable!)
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August 14, 2021
Small and bold. I got a full consultation, made a choice, made a purchase ...
the assortment is lame, but it costs space. The technique is relevant.
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October 19, 2019
An excellent store, a large assortment of goods, attentive sellers, will always help with the choice of goods.
Quick service at the checkout.
I bought a hood, everything helped, they picked it up and extended the warranty to 4 years. I was satisfied with the purchase, for the equipment only in your store.)
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September 12, 2020
I bought a BOSCH KGN39AI31R refrigerator in this store. The first copy broke down after 2 hours, it was a different color from the one displayed in the store. A refrigerator with scratched shelves was brought to replace it, again in a different color. They offered to refund the money, which was unacceptable due to the fact that the dollar exchange rate had increased and it would have been necessary to pay more for another amount. The store refused to look for the right color in the warehouse, as well as to sell the exhibition model (because someone bought it suddenly). As a result, I was left with a dark gray refrigerator instead of a silver one, which does not fit the interior. I highly recommend not buying something in this store, you will be deceived and you will still be to blame!
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January 19, 2024
Everything is great
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March 8, 2024
Everything is fine)
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December 11, 2020
The store is conveniently located, there is a huge selection of goods, friendly and experienced consultants!
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January 16, 2022
Excellent store, good selection of goods and pleasant service.
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February 10, 2021
It's a terrible store. The staff is not interested in customers . It is unrealistic to wait for a consultant to come to you. I waited for 10 minutes, as a result, I had to ask someone to help, they called me from the closet. Consultants of individual brands are generally something. He stands on the floor and picks at his pants behind his back. But with the same hands he will demonstrate the goods
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April 23, 2020
The sellers are very polite and helpful)
We bought a washing machine, the seller helped us decide on the model, as well as increase the warranty on the car.
Thanks a lot to the whole team)
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July 13, 2021
I bought an electric oven before the new year. He warned me that it would be a gift. I warned her to pack it. The staff assured that it would be packed and showed it. As a result, without warning, another one was brought and opened. They say I do one thing and another.
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February 23, 2024
A good store!
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May 14, 2022
A huge range of products , but you can wait a very long time for a consultant
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May 15, 2019
I have already told you about this store, I will briefly add that there is little space, but everything is very compact and well placed, price tags are easy and convenient to read, service for everyone is individual and unobtrusive, which is very pleasant. A good shop, prosperity to it and regular customers.
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February 21, 2021
I am a regular customer of the store. Very responsive guys, they will always help, set up!!! I recommend it.)
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January 24, 2023
It always takes a very long time to make a purchase
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November 24, 2021
Sometimes something interesting happens at promotions. Prices are slightly more expensive than on the Internet, but a reliable guarantee.
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September 17, 2021
The choice I needed was a robot vacuum cleaner, small. The models are not modern. The specialists in the hall are constantly in demand.
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February 19, 2021
A good hardware store, there is a choice, those who wish can arrange installments from the bank on the spot, consultants strain, you do not have time to approach as they swoop in with advice.
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December 29, 2021
A small shop. Not a bad choice. Polite staff
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February 11, 2022
A good selection of products, responsive consultants
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July 20, 2021
Great store, reasonable prices, very polite staff!
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February 20, 2024
The normal place
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April 23, 2020
Active staff, providing high-quality advice. Everyone is polite and pleasant to talk to. Thank you so much for the advice and the product sold!
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October 17, 2020
Very helpful staff! I often buy here, they will always help and tell me everything :)
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January 7, 2021
When buying a TV, when checking, they refused to check for broken pixels and highlights, saying that this is a paid service. I had to check everything myself and for good reason, I refused the first copy, the second turned out to be normal.
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April 25, 2020
The sellers are polite. Dmitry Skripnik immediately listened to us and suggested an excellent laptop. We were satisfied with the purchase and the attitude of the employees
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