Eco-Service
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Entertainment center Duman
360 m
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124 reviews
October 2, 2024
This service provided all the assistance services in the service itself, it was cozy, I also really liked that they immediately talk about the possible causes of the breakdown. good specialists can see that the guys understand their business, I brought the m4 pro to no with the cause of the matrix breakdown and after 4 hours everything was done very quickly and everything works. I can advise this service
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1
October 25, 2024
Excellent service - they give discounts and correct their mistakes!
We contacted this service 2 times.
The last time I did not immediately agree to repair after their call with the announced cost - as a result, I was offered a discount of 20,000 tenge on a second call, 2 days after the first one. So I advise you not to rush to agree the first time - the equipment will lie down a little with them and a 20%+ discount on repairs will be formed)
And for the first time - a year ago, we changed the battery in the MacBook. When receiving after repair, it turned out that they mistakenly put a used battery instead of the promised new one (how to check in mac - hold down the option and click on the apple in the upper left corner - there on system settings - then on power - and look to make the cycle count line 0). But the guys are honest - they were immediately replaced without any questions. After all, why would a good office sell used goods at the price of a new one?)
P.S. For outside observers, I will decipher - I did not use any discount. I was told the problem from the series “all electronics burned down”, which looked extremely doubtful, and the discount confirmed my guesses - how much cheating should there be if they can so easily put the squeeze on the sale with such a big discount (considering that they were going to order components). As a result, I took it to another one and fixed it for 2.5 times cheaper than the price tag they presented. And yes - they didn't fix what they said was broken))))
My message is purely that if you don't want to look for another service and figure out whether they have changed exactly what they said to you and whether they are trying to divorce you, then at least pay less for it.
If you are suddenly wondering why I was there 2 times, I will answer - a stupid combination of circumstances)
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January 27
The review turned out to be long, as I went there 10 times in 2 months with one problem.
The Eco service center is the worst service I've ever seen!
Incompetent craftsmen, they work by the "poke" method. I found it on the Internet as a Tefal service center. They don't seem to have anything to do with Tefal.
The problem with the Tefal steam generator was that after 10-15 minutes of ironing, it turned off. I called them, they said, bring them for diagnosis. The diagnosis takes 3-5 days. On December 7, I took him to them. On the 10th, they called and announced the amount of the repair fee - 44 thousand tenge. If you are not satisfied, you can pick it up. Just give me 4 hours' notice, they say. Like it's disassembled, it needs to be reassembled. I agreed to repair, and we gave a discount of 5 thousand tenge, for a total of 39 thousand tenge. On December 15th, they called that they had repaired it. They gave a 1-month warranty.
3 days later, on December 18, the problem recurred, and after some time of ironing, the iron turned off.
I drove them back. I should have shown them how to turn it off, but I didn't do it and they didn't check, so I left it.
They called in the evening, said they hadn't done anything, he was working, they drove him away for 4 hours, ironed him and nothing happened.
It seems that they were telling lies so that there would be no complaints about them. So he took the iron.
It was New Year's holidays, and there was no time to check the steam generator. In early January, we decided to check the iron, it also did not work, and after a few minutes it turned off by itself.
On January 13, I took him back to them.
When I was there, the master unfastened the board in the handle of the iron, fumbled around, said the board was unfastened. We checked, it seems to be working.
I wanted to collect the money for repairs, but they won't give it back. They say we've repaired it and it's working. Extended the warranty for 1 month.
6 days later, on January 19th, the malfunction happened again. I took it back to them, I wanted to refund the money for repairs, they won't give it back. It was Sunday, there were no masters, the manager said I was alone, no one was there. Leave the iron or bring it back tomorrow. I left it to them and I shouldn't have done it. The next day, on January 20, they called in the evening and had the audacity to say that the problem was in another malfunction and I had to pay another 37 thousand tenge for repairs.
I said no, return the money for the repair and went to get the iron in the evening. The money was returned, but it seems that the details in the iron have been changed. The iron did not turn on as before. I say, it used to turn on and off after 10-15 minutes of ironing. They say it's the problem with this new malfunction. I'm saying, they probably changed some details, they didn't change anything, no, they didn't change anything!
I noticed late, when I had already left, in the car, the iron power button looks different. And I watched old videos and photos of the iron and was convinced of this.
I immediately sent a photo to employee Dana Sultangazina (she turns out to be the owner of the center), she denied it, no, they look the same. We haven't changed anything.
I called the quality control service. They said they had looked at the photos and there was no difference, they looked the same.
I'm attaching a video and a photo, you can watch it.
And that's not all! I took the steam generator on Monday, January 20th, and 4 days later, on Friday, January 24th, in the evening, they called me and said that they had given me another strange steam generator. for 4 days they did not know that the steam generator had been replaced!
Where were Dana Sultangazina and this employee from the quality control service looking, who assured me that they had not replaced anything?
And where is the guarantee that they haven't changed all the parts inside the steam generator in 4 days?
For almost 2 months, I was led by the nose, deceived, they wanted to take off extra money, and even replaced the steam generator!
I've spent so much time and nerves! Stay away from this service center!
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