Yes, I had to pull the phone a couple of times when I wanted to, at first they said okay, it turns out all the expenses from my wallet, I agreed, then they said no, don't worry about it.It's better to buy your cellular traffic. I wanted to use Wi-Fi, but then the guys said Wi-Fi doesn't work very well either, I don't bother them anymore, maybe someone is fine, but personally I didn't like their actions