Maps • Abu Dhabi • Hotels

Dusit Thani Abu Dhabi

Rating 5.0
24 hours
Abu Dhabi, Sultan Bin Zayed The First Street, 871

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Address

Abu Dhabi, Sultan Bin Zayed The First Street, 871
Directions

Contacts

+971 2 6988888
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Business hours

Features

Parking
Swimming pool
Air conditioning
Gym
Cafe
Wi-Fi
Dry-cleaning
Non smoking rooms
Room service
Stars:5
Hotel type:spa hotel
Check-in:14:00
Type of pool:outdoor
Rating 5.0
51 rating
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21 review

Level 3 Local Expert
January 27
Disappointed Stay at Dusit Thani Abu Dhabi I recently stayed at Dusit Thani Abu Dhabi, and I must say, it was a deeply disappointing experience. I booked directly through their website, opting for a flexible rate that clearly included breakfast. However, upon check-in, I was informed that my booking did not include this essential amenity. Despite showing my confirmation email that stated otherwise, the staff was unhelpful and dismissive. To make matters worse, even at check-in, the receptionist uttered an inappropriate word that left me shocked and uncomfortable. I felt utterly frustrated and let down, as I had chosen this hotel specifically for the convenience of having breakfast included. This was my first stay with Dusit, and it will certainly be my last. If they can’t honor their commitments or provide adequate customer service, I can’t trust them for future visits. I expected much more from a hotel of this caliber. Save yourself the hassle and look elsewhere.
A
Level 4 Local Expert
November 9, 2023
Just perfect
3
А
Level 13 Local Expert
December 7, 2024
The breakfasts and dinners here are great, the staff is lovely, the service is excellent! A wonderful hotel to visit all the sights of Abu Dhabi. There is nowhere to walk around) but you can get to all points very quickly by taxi (shopping center, Louvre, White Mosque, Yas Island).
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