Duman

Rating 4.9
1282 ratings
Rate this place

361 review

J
Level 5 Local Expert
September 19, 2024
The sauna and pool are in very poor condition. The behavior of employees is zero
Level 4 Local Expert
June 30, 2023
Best service ever!
1
С
Level 14 Local Expert
November 9, 2024
Convenient location, you can walk to all the attractions. There is a lobby, a conference room, a swimming pool, a hammam and two types of saunas. There is a bowling alley and a water park nearby. The large Ferris wheel also works in winter. In summer, there is a great park with children's attractions. Rooms for 4, there was a strong wind and it blew into the room - it was cool :(In general, I liked everything.
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Level 10 Local Expert
November 20, 2024
The hotel is very good - and the room stock (you can find fault with a certain "wear and tear", but I will not), and breakfasts, and a fitness club with a swimming pool, but the main jamb is the staff. On the 2nd night, I woke up to the sound of the door opening - I didn't understand anything. After that, at 7 a.m., they arrange a wake-up call from the reception, clarifying that I did not check out. I went to figure it out - it turns out that one of the employees managed to put a mark that I left at night (respectively, the maid came in at night). To be honest, for me it's a game that ruined the whole impression. Naturally, I didn't get enough sleep as a result. Before that, a friend told me that he asked twice to bring a heater to his room - and did not wait (about a week before my arrival at the hotel). I can survive stale carpet and already damaged furniture, but there are no such joints.
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1
Level 8 Local Expert
October 28, 2024
I visit this hotel only when we have seminars and trainings in the conference rooms. Everything is fine, it is already one of the favorite places where you can just drink delicious coffee in the lobby, or take your daughter to the princess house, a very cool place by the way for little princesses!
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Д
Level 4 Local Expert
February 15
Nice hotel. Quiet, delicious breakfasts. There is also a swimming pool with sauna. Saunas are located in the changing rooms. That is, women steam separately from men. The rooms are cozy, but towels and bathrobes would be replaced. They're a little tired. The bed is cozy. I slept well! Probably for the 2 days of my arrival in Astana, I did what I slept.
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Ш
Level 7 Local Expert
October 31, 2024
I attended a seminar in this complex. Everything is clean and cozy. I thought that prices would bite, but it turned out everything was fine. The elevators are super) the kids liked it. I don't remember the restaurant, but it was delicious and the service was top-notch.
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Level 6 Local Expert
January 5
Nice hotel. ____ After visiting here this year, I can confidently say that the hotel is sinking to the bottom. Starting from the rooms where everything is stripped, the fabrics are stained and the balcony is screwed shut (this is the first time I've seen such barbarism in hotels...), ending with the service, the laundry is not working, you call - endless beeps, when you try to contact the laundry through the reception, you only get excuses and "when the laundry staff sees your call, they will they'll call you back." The food in the lobby bar (the only place where you can order room service directly via phone) is of average quality and the price tag is very high (this is the norm for hotels, but the quality of the food leaves much to be desired). The only thing that left a neutral impression was the breakfasts. There are fried eggs to order, a large selection of drinks and a constantly changing menu, you will not stay hungry. ———— To summarize: for 3 years, the hotel has been slowly and surely going downhill, since the summer of 2021, where only the condition of the rooms caused questions, everything has descended to the 2* hotel level, where you do not expect good and high-quality service. It's a pity, because for such money (even for a standard room) I would like to see a hotel that is more interested in your quality vacation. I don't think I'll stop here again until something changes.
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Level 10 Local Expert
June 6, 2024
The hotel is located in a good location. The standard rooms are spacious. The keyboard is convenient. The linen is decent. The equipment is new, or almost new. The staff is friendly. A buffet for a solid four. Of the cons: upon arrival from the airport, I could not immediately check in until I went and changed the money in the exchanger. But, it probably depends on the shift. My colleague arrived a day later and made the payment on the trail. day
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Level 20 Local Expert
August 29, 2024
A great hotel with a view of the river, everything is just super, the rooms are excellent, there is even a fitness club with a pool and a nightclub, I recommend the land just a cannon bomb Toha recommends
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1
Level 15 Local Expert
September 15, 2024
This is not the first time in this hotel. In order: 1. The hotel "tired"... Starting from furniture and ending with periodically breaking door locks. 2. Parking and entrance are excellent. 3. Reception work on "4". 4. There are a lot of elevators, they work perfectly. 5. Breakfast on a solid "4". Delicious and assortment. 6. Swimming pool and gym "5+" (photos attached) 7. Near a shopping center and a cafe with good cuisine and a low check. Would I recommend this hotel to my family? Yes. Next time, I'm here (I'm too much hooked on the fitness center) ... 😀
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Level 6 Local Expert
November 15, 2024
The hotel is big and beautiful , the rooms are spacious , everything is there for convenience ! The only big minus is the smell in the rooms 😨Everywhere there are carpets , I do not know how they are cleaned , but the smell is disgusting (( open windows did not save . Being in the room , you get used to it and don 't notice , but when you come in , you want to go out . Otherwise everything is fine .
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Level 9 Local Expert
November 16, 2024
A very good place, good service, timely,always a lot of visitors,very interesting for children and adults , keep it up , everything is fine , organized
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1
Level 8 Local Expert
September 19, 2023
Positive The reception staff is pleasant and helpful. The food that was included in the payment for the room is excellent, for every taste and preference, and fruits and vegetables, several options for breakfast, a lot of local goodies. The tea set in the room was always replenished The kettle is working. Cupboards, hangers, extra blanket are all good. Minuses The bathroom constantly smelled of sewage. We didn't change the hygiene kits, and on the last day we decided that we didn't need toothbrushes and shampoo at all, by the way, we didn't put a towel either One bed was terribly shaky, the master was called, but he did nothing, so my neighbor and I did it ourselves, it turned out the legs were not twisted. The sofa in the room was covered in animal fur of some kind The water in the room was given the norm, if the bottles were standing, new ones were not added.
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В
Level 10 Local Expert
February 7
A memorable place, spacious rooms with high ceilings and cool views from the windows, comfortable beds with wide orthopedic mattresses. Price-quality - 10 out of 10
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Level 7 Local Expert
November 10, 2024
The hotel fully corresponds to its 4 stars, the rooms are large, the room has a refrigerator, kettle, bathrobes, slippers, personal hygiene items, daily cleaning, good breakfasts, a large selection, everything is very tasty!
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Level 9 Local Expert
October 23, 2024
A good hotel, and there is an opportunity to go to the pool and gym. There is a shopping center nearby with everything you need. But the rooms are already tired and the breakfast is too monotonous.
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Level 14 Local Expert
June 14, 2024
Nice hotel!!! The staff did well! Everything is on the level! The kitchen is well done! The atmosphere itself is inviting, you really relax after a work routine! Forget yourself! The swimming pool, the smoking room is ventilated and comfortable! Cleanliness, white beds! I drove in tired, I drove out like new!!!
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Level 18 Local Expert
August 15, 2024
I really liked it, the room is very spacious, comfortable, everything is there, kettle, refrigerator, slippers, bathrobe. A decent breakfast, the tables only at breakfast are strange, very large. The location is also good, there is a great view from the upper floors
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Level 13 Local Expert
April 27, 2024
The hotel, of course, is already tired. And his style has a Soviet touch. But, on the other hand, a colorful lobby and panoramic elevators, a breakfast table with national things (kurt, etc.), a national tent in the bar (or a tent, in general, something national). We upgraded the room category to a junior suite for free, I ended up living alone in a room with two toilets and two balconies, beauty. In the room there is a bathrobe, slippers, all kinds of shampoos, gels, hats, a kettle, everything is there. Right next to the hotel is a water park, an amusement park, where actually the largest Ferris wheel in Kazakhstan, a red double-decker bus also stops nearby (opposite the shopping center), Khan Shatyr can be reached on foot (15 minutes walk), and next to a giant park (central), with a flagpole, a pond, the St. Regis hotel disadvantages I would note that it is not written anywhere that a cap is needed for the pool, and that in fact the hotel pool is a fitness center where ordinary people swim and practice, not hotel guests. They offer to buy a hat at the reception of this fitness club, 700 tenge. I did not buy it, because at that time there was a children's swimming training in the pool and there was nowhere to swim, and they let me into the sauna without a hat.
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1
Level 5 Local Expert
July 26, 2024
A wonderful hotel, clean, cozy, beautiful. Polite staff. And the favorable atmosphere is given by the paintings that are hung around the hotel. It's great that the hotel management appreciates your art. I'm just thrilled.
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В
Level 3 Local Expert
October 12, 2024
The hotel is located in a beautiful place, on the left bank of the Ishim River, a tall, beautiful building, but the rooms are very in need of repair, the floor covering is very old and worn, the breakfasts are good and varied every day.
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2
Level 5 Local Expert
December 2, 2024
A very beautiful hotel complex with a warm swimming pool. The kitchen is on the level, the rooms are comfortable and clean. I stayed for a couple of days, I liked everything!
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А
Level 5 Local Expert
July 21, 2024
It is very pleasant to visit Duman again, it seems to have been at the time of opening, now the repair and cleanliness are also pleasing to the eye, the view from the window turns out to be such a green Astana, but there are disadvantages. On the remark about the refrigerator not working, they promised to send an electrician, everything ended on the promise, room service was also lame, I had to call twice to remind about my order.
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Level 7 Local Expert
August 17, 2024
The price corresponds to the quality. Very good location in relation to the main attractions. The hotel is easy to find (the flag and Ferris wheel are visible from all sides). Delicious and varied breakfasts. Of the cons, the hotel is not new
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Level 13 Local Expert
January 7
Нормальная гостиница. 4 звезды лично моя оценка, так как поесть особо нечего и с алкоголем тоже не очень. Но рядом есть торговый центр, который компенсирует эти недостатки.
Т
Level 2 Local Expert
July 28, 2024
Great room, decent service. The food is at the highest level. Due to the current situation, everything is fine. They helped me out and received me with dignity. We arrived for two days, we couldn't fly to Vietnam. Many thanks to the staff.
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1
Level 15 Local Expert
October 26, 2023
The location of the hotel is basically good. Near the shopping center in walking distance. The way to the airport for the morning flight (to Moscow is 20-25 minutes to leave at 05:00 from the hotel is convenient. Because of this, I do not know what breakfast is in the hotel) I will write separately about the rooms - spacious, the bed is large, the bathroom is also in order. But there is a minus, there is a toxic smell in the room (I've been to three different ones), in summer and autumn (a week ago) I slept with the balcony door open. It probably won't matter in winter. Photos of the hall and the view from the balcony.
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Level 21 Local Expert
January 14, 2024
A modern hotel. Pleasant helpful staff, delicious breakfasts.very clean. There is a swimming pool, unfortunately not very large and very crowded. The hotel is located next to an aquapark, an aquarium and a Ferris wheel.
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Level 14 Local Expert
January 5, 2024
The hotel has its own 4 stars!! Interesting design of rooms and hall. Buffet breakfast: there are meat and dairy products, fruits, national "sweets", juices, tea, coffee, various pastries!!! And on the 16th floor - with a gorgeous panorama of the city!!
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1
Level 6 Local Expert
June 28, 2024
Good afternoon. I stayed from 26 to 28 June 24. I lived in De luxe rooms for 100 euros per day. The most terrible thing is the smell of chemicals ingrained in the carpet - it smells everywhere in the corridors, rooms. It is not possible to ventilate it. Secondly, the air conditioning system is catastrophically unable to cope with air cooling. There are 3 air conditioning outlets in the room - the result is "0" - warm air is just chasing. The third towel has been fringed, probably since it was opened in 2007. they have not been updated, and no one controls it. A bathrobe with holes)) The upper shower, if you can call it that, has rusted and today it is a sieve with a hole on both sides)). Cabinets with doors of the "coupe" type were forgotten when they were oiled - they creak and hang out Otherwise, in two rooms, the room is generally fine - there are all bathroom accessories, tea, water The elevators are working properly. Breakfast for three. There were no questions with the staff
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2
Я
Level 13 Local Expert
January 11
Excellent hotel complex, we took families of 2 adults, 2 children. Check-in at 14:00, departure at 12:00 the next day, includes a buffet breakfast. It seems like a family suite, but a large room for 50,000 tt about ($ 100) a tennis table for 1 hour, a swimming pool and a sauna (Russian, Finnish, Turkish) for the time of check-in. The video showroom is present
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Level 2 Local Expert
November 23, 2024
The service in the restaurant is disgusting, there is no millet. The waiters themselves say you can go get a fork, the wait is long. The maids cleaned up, came in late , the door was not closed until the end. In general, it didn't go well for me
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1
1
Level 19 Local Expert
March 31, 2024
The hotel is clean and cozy. There is a buffet breakfast. The hotel is located in the city center. There are many shopping centers and attractions nearby.
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Level 11 Local Expert
March 13, 2024
I am writing a review directly from the hotel. The tired hotel - simple furniture, tiles and plumbing in the room needs repair. At the same time, the standard room is quite spacious (not small), the bed is quite normal in quality. The room is clean. There is a kettle, individual sets of cosmetics. Breakfasts are quite so-so normal. No frills, but there is a familiar minimum for hotels. Colleagues living in other rooms complain about odors in the room (something like burnt wiring). I don't have such problems in my room. The room price is quite acceptable (relative to similar hotels nearby) - therefore, if you are not confused by the "fatigue" of the hotel, it is generally fine...
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Level 10 Local Expert
January 31
Nice hotel, clean, friendly staff, convenient location.
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Level 5 Local Expert
June 30, 2024
Great hotel. It would not hurt to repair a little - the switch is broken into the drywall wall, the door jambs fly off periodically. But in general, the hotel is pleasant, the staff is responsive - it's good
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Г
Level 2 Local Expert
January 17
Great! Competent management who goes to meet their guests! Many thanks to the director
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1
Р
Level 15 Local Expert
March 7, 2023
Very large rooms with all necessary amenities. The courteous hotel staff responds to all requests immediately. Breakfast takes place on the 16th floor with a beautiful view of the city, a large selection of breakfast dishes. The city is located within walking distance from all attractions. Mir (RF) cards are not accepted, prepare cash in advance.
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I
Level 4 Local Expert
October 22, 2024
A good hotel large comfortable rooms, only in some cosmetic repairs would not hurt
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М
Level 7 Local Expert
January 30, 2024
Great stay, the rooms and the view from the window are super, the room facilities are excellent, the service is excellent. The pool - I did not like it, it was crowded, crowded, the showers were not configured, then boiling water was cold, there was no average.
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1
А
Level 3 Local Expert
November 14, 2024
I used Yandex Taxi in Astana for the first time . The driver is also very cool luck I came from Turkestan region to compete!
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1
1
Level 15 Local Expert
April 21, 2024
The rooms, textiles, interior, linen are outdated. Everything is shabby, but the staff is trying their best. Clean, change the linen outside the schedule, etc. The breakfasts are also very good. Fitness for five
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Level 10 Local Expert
October 23, 2024
Great hotel. I really like him. For 10 years in a row, I live in it about ten times a year.
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Level 8 Local Expert
February 27, 2024
We stayed overnight. We checked in after 00.00, in fact, only to spend the night. They did not use the breakfasts, they were very upset about the condition of the room. The bed has holes in places, the towels also leave much to be desired, the bathroom is quite dirty. I give 3 stars only because the guys at the reception and at the bar were very nice. Well, the appearance of the hotel is not bad.
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Д
Level 8 Local Expert
October 20, 2024
We went bowling , we liked everything and the atmosphere was great
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1
Level 11 Local Expert
August 6, 2024
The hotel does not pull for 4 *. Plastic cards are not accepted, they are sent to an ATM. There is a persistent smell of plastic in the room... it does not erode. The room stock is killed, the control panel of the air conditioner is broken. It's impossible to watch TV, the picture is pouring out. I didn't find any advantages... I do not recommend it
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Level 4 Local Expert
February 27, 2024
The service is great! The buffet is a delight! We need to upgrade the sockets in the room and a little cosmetic in the bathroom, a cooler on the floor. I would like to see a device for receiving recyclables of the Sparkle type.
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1
1
Level 4 Local Expert
October 3, 2024
In terms of price/quality ratio, a good hotel in the center of Astana
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Г
Level 3 Local Expert
May 2, 2024
A cool hotel, comfortable rooms, the staff are professionals in their field, I will be happy to recommend it to everyone
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1