Clean, cozy, quite decent service. But there are still minor nuances that should not be in a real Hilton. Details in the finishing, cleaning and maintenance of infrastructure. It's all the fault of local adaptation, without proper supervision of work, and low qualification of staff, as is usually the case. In general, if you don't find fault, it's quite decent, but for a price tag with a 50% discount at least))

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Дубенский

Level 14 Local Expert

A global Chain hotel in Shymkent. It seems to be in the center and it is convenient to get to the bazaar and the center. Everything is on the level. You will say that it is not so that there are only 3 stars. The reception is constantly empty and no one greets the guests. The feeling that I came to an ordinary courtyard for $ 5 per night. And here the price tag starts at $60 per night. I'm shooting a star for this. That there is no appropriate atmosphere. There is a peculiar smell in the corridor of the hotel, not pleasant. Also, a small spider was already inhabited in the bed room)) for this, I also take off a star. It's not critical, but it shouldn't be like that. I also recommend updating the phones in the rooms so that you can call the reception. A critically quiet voice that you can't hear anything at all.

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Denis E.

Level 8 Local Expert

I stayed in December 2024, when it was winter outside. At the same time, the heating in the hotel (5th floor) was working in such a way that it seems to me they were trying to remind me how hot and stuffy it is in Shymkent in the summer! On the floor, in the room itself, there is nothing to breathe, it is very hot! The heating in the room was turned on at full, scalding hot air was coming from the air conditioning system. I turned off the heating and opened the window and did not close it once during the two days of my stay, but the room did not feel comfortable. It was impossible to sleep in such a stuffy place. Plus, the noise of the street from the open window prevented, but to close the window is to suffocate in general. They apologized at the reception, but said that apart from turning off the heating and opening the window, there was no way to fix the situation (this does not help). During my several stays at this hotel, when it was still Canvas, I did not notice this.. Another disadvantage is that there are no refrigerators in the rooms. More precisely, there are empty mini-bars, but they do not work for cooling. These significant shortcomings for me influenced the assessment. The rest is just like in a regular Double Tree, including cookies)).

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Erik One11

Level 18 Local Expert

Great hotel! The rooms are always clean! The staff is polite! The service is at the highest level! The breakfasts are very tasty! A sauna and a swimming pool are a must-visit!

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Асем Тургалиева

Level 5 Local Expert

I came to Shymkent for the first time for work. The room is clean, cleaning, changing towels, etc. If something is needed, they respond quickly to the request. Then they call from the reception and find out if everything is okay? Am I satisfied? It's nice). In the morning at breakfast, when I poured coffee from the machine, I spilled and dripped coffee from the cup. An administrator named Darkhan came up and offered to replace the coffee. In the end, they made me fresh coffee and brought it to me themselves. (buffet breakfast, self-service). It's a little thing, but it was really nice. Thanks to the DoubleTree team. I still have good impressions. The staff is polite and generally liked Shymkent.

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Карто критик

Level 11 Local Expert

The hotel is ideal for a long stay, as in my case – 2.5 weeks. All impressions are extremely positive: modern design, cozy rooms and convenient location. The swimming pool, fitness equipment and sauna are a great bonus for relaxation. I can't help but mention the included breakfast with an assortment of fresh vegetables and fruits. I recommend this hotel for a stay, it really is the best place.

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Dauren Turapbekov

Level 6 Local Expert

One of the best hotels, now my favorite hotel in Shymkent. In addition to all the standard advantages, this is the only hotel that has provided 2 standard, adjacent rooms with large beds for a family with 5 children. All other hotels, including Rixos and tp, did not allow such a check-in, given that the eldest daughter is only 10 years old. And even though we were ready to rent a 92 square family room. I would also like to note the very convenient location next to the park, within walking distance of many restaurants for every taste.

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Kuanysh Abugaliyev

Level 5 Local Expert

This is a great hotel. Service at the international level. We liked it so much that we stopped there two times in a row. Now I will stay in Shymkent only here. The price is good, the location is good.

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Aleksandr Andronkov

Level 13 Local Expert

Cool. The description on the hotel's website is true. Everything is clean, everything is available in the room. The sauna is good, and there is a fairly large pool with warm water. The breakfast is great. The staff is on top. I definitely recommend it to everyone!

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Светлана Гасанова

Level 12 Local Expert

A great hotel, everything is thought out to the smallest detail. Ironed linen, comfortable mattress, daily cleaning, delicious breakfast, attentive staff

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Аскарбек Далханов

Level 6 Local Expert

Nice hotel. Convenient location, good service. Delicious breakfasts. Clean, tidy, cozy, polite staff.

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Михаил Провоторов

Level 11 Local Expert

A pleasant hotel. The standard room is not large, but clean and cozy. There is everything you need in the room, tea, water. There is even an ironing board with an iron and all sorts of little things like a shoe spoon. I was pleased with the full bath. The breakfasts are decent - a buffet.

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олег смолярчук

Level 10 Local Expert

Not a bad hotel, hamam service, breakfast is on top! There was cool water in the shower and all the time it was one of the cons! Overall a decent hotel!

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Дмитрий Потапенко

Level 7 Local Expert

The hotel is at the highest level. The rooms are clean, cozy and comfortable, which is not unimportant. The breakfast buffet is also very tasty. The hotel staff is very kind and helpful. I was satisfied with the hotel. I will be in the city of Shymkent, I will definitely stop by this hotel.

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Саша Саша

Level 3 Local Expert

Delicious food , clean room , but the refrigerator is empty . Dark curtains are very comfortable and a soft bed and also very good service and a very powerful faucet and a beautiful view

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Дмитрий Жирков

Level 18 Local Expert

A divine breakfast with champagne and mussels. Everything is at the highest level according to Hilton standards. The only location is not the most atmospheric. But this is if you find fault too much

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Денис Ходанович

Level 13 Local Expert

Clean and cozy, the room has an iron and ironing board, delicious and varied breakfasts. The best price-quality ratio.

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Alexander CHoo

Level 20 Local Expert

Nice hotel. Polite staff. Large swimming pool and steam room. Clean rooms and a 55-inch TV. The phone and TV communication function is perfectly implemented. Unlimited free water and a good breakfast with seasonal fruits like strawberries and cherries.

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Динара Абилбекова

Level 8 Local Expert

The rooms are cozy and clean. I liked the shampoo and conditioner, it seems to be of high quality

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Елена Л

Level 9 Local Expert

Khoroliy hotel, comfortable rooms, room cleaning every day. There are conference rooms. At the reception, they treated their own pastries, delicious breakfasts

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Анастасия Асеева

Level 9 Local Expert

Very friendly at the reception. Delicious cookies are served Clear Delicious breakfast

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Марина Утепбергенова

Level 17 Local Expert

A great decent hotel. The rooms are clean and not large. If you want warmth, take it on the 4th-5th floor. It 's colder below . A good breakfast. There is a swimming pool. The gym is not very good

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Дмитрий Родзевич

Level 9 Local Expert

The network is the network, everything is fine here. The quality is maintained at a decent level.

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Вячеслав

Level 8 Local Expert

A good hotel, exactly for its 4 stars. Previously, there was another hotel in this building, it was later bought out, renovated and now it is a Double Tree. One of the disadvantages is the cramped rooms. I stayed in May 2023, the room was quite small, plus I also came across a room in the corner of the building, so it was also dark. There is almost no view from the window either. Among the advantages: clean, very polite staff, delicious breakfasts.

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Abdulla Fayziev

Level 8 Local Expert

The hotel is located in a very convenient location. The rooms are very nice, clean and with all amenities. The rooms are warm and with WiFi.

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Феликс Якубов

Level 9 Local Expert

Nice new rooms, nice staff, clean

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Улан Сейдалимов

Level 14 Local Expert

I do not recommend hotels where couriers are not allowed to deliver to the room. Okay, if you don't miss it, then be kind enough to deliver it to the room yourself. The air conditioning system is not in working condition. Breakfast is paid. It would be better to stay at Aidan Plaza.

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Булат Арипов

Level 6 Local Expert

Excellent hotel , breakfast is acceptable, the pool is clean and large , the staff will always help with everything , the rooms are clean ,

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Камила

Level 7 Local Expert

A good hotel, if a quiet rest is important to you, then tell the reception and you will be given a room with a view of the courtyard. Breakfast is normal. A swimming pool with a Jacuzzi and a sauna, in the women's locker room there is micellar water, cotton pads and sticks, so if you have makeup on your face, you can safely take it off. A towel is provided in the pool.

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Илья Гебель

Level 10 Local Expert

We often stay in this grid, we usually like everything, we are members of their club, but unfortunately this is not about this hotel. As they say, business is ....... Despite weak management, the staff is not bad, which indicates a good HR.

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иван сокол

Level 14 Local Expert

One of the best hotels in the city. Great staff, great cuisine. I would especially like to mention the swimming pool, sauna and Jacuzzi. The rooms are quiet and cozy. It's all clear.

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Беслан

Level 15 Local Expert

Nice hotel. It's clean and cozy.the room has everything you need. The breakfasts are very tasty)🫶

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Denis Rimashevskiy

Level 12 Local Expert

The city center, near a good dining room... The hotel has remained like a Canvas. The sound insulation is poor, the rooms are very small, the plumbing is cheap. The light from the fire alarm on the ceiling, which flashes all night, is a greeting to the guests from the administration

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Ulzhan Muratbek

Level 5 Local Expert

Everything is clean, everything is spacious, neat, the view is cool! The staff is polite, the service is excellent! The main disadvantage is that there is no disposable toothpaste and brush😅

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Karlo

Level 10 Local Expert

The former Canvas. The rooms have been updated quite well. For breakfast, you can order an omelette with vegetables. The menu is cooked well, but sooo long. The beer at the bar is bad. The location is not very good. It's a long walk to the nearest store or decent cafe.

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Зульфай Кожамуратова

Level 4 Local Expert

I liked the attitude and service more at the Ramada. The room is clean. The breakfast is varied and delicious. I didn't like the fact that shower gel and shampoo are in built-in bottles. It's not hygienic. They didn't offer breakfast when I arrived. It's not pleasant. The Ramada immediately offered. Two bottles of water a day is ridiculous.

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aidamirov

Level 11 Local Expert

Great hotel, polite staff. Clean, tidy, cozy. Only here in the gym it is not clear what, the TV is in one direction, the exercise equipment is in the other, it is not at all convenient.

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Нуржан Нурходжаев

Level 4 Local Expert

The service is at the highest level. I advise everyone to stop here.

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Andrew Andrew

Level 7 Local Expert

A surprisingly good hotel. Excellent breakfast, clean rooms, all plumbing is in order. I recommend.

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KakosZ

Level 18 Local Expert

I've booked a room. Arrived. The reservation was for two people. There was only one person in the room. I had to call for a reaction. They brought it in a bag. The faucet on the sink is installed crookedly. The rain shower didn't work. Of the advantages, it's not a bad breakfast and the presence of its own Parking.

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Рустам Тахтахунов

Level 4 Local Expert

The best hotel in Shymkent that I have ever stayed in!!!

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Nataliya P.

Level 5 Local Expert

Lovely hotel, perfect bed, everything meets the standards, we were glad to stay

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Тормашев Степан

Level 8 Local Expert

Excellent rooms, courteous staff. The documents are done on time. Excellent breakfast. Dinner is paid, but very tasty. The choice is good.