We were very disappointed in domino's pizza. Firstly, when ordering at the checkout with you for the "big pizza for 20.99" promotion, the cashier did not warn that the promotion, it turns out, had changed. However, this was not written anywhere, we noticed when paying that the receipt contained a completely different amount from that indicated in the promotion, and only when we asked the cashier, he told us that pricing had changed, showing some kind of table for employees in his phone. In short, we realized that we were being held for the narrow-minded on the principle of "not noticing and spending more than planned." Well, I wanted to eat, we often took a mushroom pizza with blue cheese, and what do you think? There was no smell of blue cheese! And this is one of the main ingredients in this pizza: chanterelles and blue cheese! It's just a disappointment, and at the checkout we completely told the name of the pizza to the cashier, couldn't we have warned that the main ingredient was removed from your pizza?? At the same time, the cashier repeated the name of the pizza in the order, without naming the blue cheese, just "mushroom", although this is the only pizza on the menu with the word "mushroom" in the name, so we were confused by this, but we decided that the person simply shortened the name to serve faster. In general, it's a nightmare, we got a pizza in which there were only chanterelles and ordinary cheese, like a flatbread from euroopt for a lot of money.
Complete disappointment in Dominos. Basically, I always ordered in the app, occasionally at the checkout. Always when ordering pizza at the checkout, the guys were responsive, prompted when necessary. This time, (a friend's shift or other staff) I ordered a pizza that participated in the action. I was punched the full cost of a large pizza. I told the young man, who later turned out to be the director there, why he punched me the full price, he replied that I did not tell him about the promotion when ordering, I asked why he did not ask me if I was taking the promotion or not, he replied that he was not obliged to do so. You mean you don't have to? And who is obliged? I am not an employee of Dominos, I order mainly in the application, where the price is immediately indicated when adding pizza to the cart, how can I know this? In another chain of pizzerias, employees always punch pizza at a discount if it is the day of the promotion. At the same time, I was accused of being a bad customer, and with a grin, the young man repeated to me several times that he was not obliged to tell me anything. WHERE IS IT WRITTEN IN THE HALL THAT I NEED TO TELL AT THE CHECKOUT WHAT I WANT TO BUY FOR THE PROMOTION OR EVEN IN THE FLYER FOR THE PROMOTION? I understand if the manager would have answered me calmly that you need to inform me in advance about the promotion, and said, let's somehow solve this issue, but here it was how do I know which stock you want to buy, I don't know....Seriously? From Thursday to Sunday, there is only 1 promotion. And I had no idea that I needed to talk about it, because the shares were always counted automatically. I'm just shocked by this attitude. As a result, when refusing pizza altogether, the manager offered to outbid the discount receipt. I wanted to refuse, but I just felt humanly sorry for the other guys who work there, because then it will be pinned on them or there will be some kind of penalty. I took the pizza, purely humanly, although I had no desire. I understand if there was a huge queue behind me, and a full hall of people, and this "director" did not ask me: "Do you like the action"? There was an empty hall, and I was alone. Terrible customer orientation. I understand, maybe there is my mistake, but this is just not a condescending attitude towards the buyer on the part of the Domino's employee. You can solve everything peacefully, and not lash out with claims that I don't owe you anything. Now, of course, I will know what needs to be clarified about the promotion, but as I understand it, they often do not specify the promotion anyway. But I won't order pizza at Dominos anymore. And this is the first time I've written a bad review.
03.09.2024. This is such a wonderful Italian tortilla I got. With a hole in the center, which it is impossible to properly pick up and eat, because everything flows out through the hole. To the question: how is it? the employee said that the cook did not notice, offered a second pita bread. While he was carrying it, he told the cooks about the pita bread and they laughed together from that. He brought a tray of pita bread and showed that the pita bread comes off with a hole because they stuck together. Why should this be my problem? Do not sell this dish if there are no normal pita bread or their storage method. In the pita bread, for a moment, there were exactly five round pieces, about 3mm in size, sausages. By what criteria is this dish prepared and why is it served in such a disgusting form? After eating half of it, smeared it all over, spat on everything, rolled it up and threw it away. This is a nightmare!
I am writing a review to thank the manager who competently got out of an unpleasant situation. I ordered (yesterday 03.11.2024) two pizzas through the website for delivery, as a result, one was mixed up. After the call and explanation, the manager offered several options for correcting the error. Since the time was late and the issue was resolved 5 minutes before the closing of the institution, I offered to solve everything the next day. We agreed that today, after a phone call, they will place an order for the right pizza. Everything was done great - the pizza is hot, appetizing and delicious. The emotions remained only positive. Thank you again for your customer focus and well-done work!
where is where, and here is a delicious pizza. the dough is juicy, soft, not over-dried. Well done! excellent young people. keep it up !
very satisfying, in my opinion, salami ranch, hunting, shrimp with pineapple.
We often visit this pizzeria, the staff is always friendly, smiling and responsive. They will always help with the choice, prompt, tell you. But remember, there is no limit to perfection!!!))) Look forward to visiting again soon!)
We visit often. There is a place to sit and eat a hot pizza. There are discounts that please, for example, from pizza to 8 rubles on-site discounts using a promo code. There is a standby monitor.
Great pizzeria. The delivery is fast, the couriers are great, very polite and accurate. The choice of pizzas is very pleasing, just like the frequent discounts. Plus the opportunity to hand over the boxes and get coupons) some advantages!
The order was waiting for 2:30!!!!! an hour instead of the maximum 1:20! Surprisingly, the "cancelled" pizzas arrived hot.As the courier told us, they had a system failure.I advise you to check the equipment and the work of the managers!!! As an apology, we put 2 desserts, but this did not compensate for our expectation.
We waited for pizza for 50 minutes, although we were alone in the hall. It turned out that there were 3 workers who were on shift, they forgot to call us for her. They said that they should have looked at the order number on the scoreboard, but the scoreboard didn't even work. Tea was offered as compensation, but coffee was made🙈
A great place to eat and relax in Serebryanka. It was in June. The pizza is delicious, the seller is respectful.
The administration takes care of clients in some moments and solves their issues of a different nature, as I personally saw.
I ordered a pizza at 11:00 a.m. the operator promised a delivery time of 30 minutes. As a result, it was delivered in 1.30!!!! No one thought about the fact that people are counting on their time. They could have made an advertisement, but as a result they were blacklisted.
Very tasty pizza, you can surpass only if you cook yourself every day, discounts and the opportunity to buy drinks are very pleasing, the staff is nimble the atmosphere is normal but this is a pizzeria and not a restaurant so it's good, they cook quickly, the location is not far from the tram tracks you will not get lost
I've never met a worse person in my life, we made pizza for half an hour, no one informed us about the readiness of the order, the promo code was not punched, the answer to any question is "I don't know"
Terrible service, they gave out the wrong pizza, refusing to change it, claiming the correctness of cooking, they also refused to remove one of the ingredients, since a person has an allergy, thereby refusing to serve one person from a large company, I do not advise this particular point of this pizzeria
Just to sell more products, but they don't look at the cleanliness of the room, especially the restroom - it's just darkness. Maybe of course such a shift got caught
They save on cheese! You order a pizza with a cheese board, so they transfer this cheese from the pizza to the board and for this they take additional money, earn! We ordered two pizzas and found out. Pizza, which is flat-board and without cheese, is just terrible.
The dough (classic) on the shoko pizza was just terrible. Thick, rigid, not stretchy. I don't know, maybe the recipe was changed. It's not tasty. 3 for fast courier delivery. They're usually late
Ordering via the Internet is a complete disaster. It seems like you arrive after the cherished 30 minutes, but you don't even see your order on the scoreboard. Then it appears that the order will be ready in 9 minutes. It seems to be tolerable, but these 9 minutes end up lasting more than half an hour. I understand that there may be an increased load, but you can honestly warn about an increased order execution time or temporarily stop accepting an order.
It turns out that you paid the money, so you can wait. You can't go anywhere. At least someone apologized or responded to the appeal with the alleged feedback. But no, it doesn't matter
Polite staff, a comfortable room, a convenient location for Serebryanka, and the pizza there is very, very tasty.
On the downside, the hall is too small and there is never room on Tuesdays.
If it were possible to deliver less - the estimate would clearly be more deliverable at 12.03 - according to your delivery terms, it should be at 12.33 as a result, at 13.08 they say that the courier will be with you in another 10 minutes, how is it half an hour and an hour and a half?
Delicious, fast, the online order was written ready at 19.25, in fact it was ready at 19.07. thank you very much. Price - quality is on top. I recommend
Super polite staff. Richard needs to work in Michelin restaurants with such an attitude towards customers! :)
They cooked quickly and tasty.
The table was wiped clean. Everything is on the level!
I'll say this, the staff is so-so, then you wait, then they work, but in fact the pizza is super! Expand the range, and most importantly, don't be like everywhere else, it won't work everywhere!
Friendly staff, pleasant atmosphere, waiting time takes about 5/10 minutes.A comfortable, calm interior, tables were placed on the street, which is very cool. Very tasty latte with cinnamon 😏
The most common pizza. Compared to the Fox I order in, it doesn't play at all. The sauce is good, the crust is nice, but the filling is.. Let's say through the pieces of pepperoni, the conscience (its absence) of the baby who claimed the portion is really visible. But the delivery is fast, the food is also prepared on site quickly, the staff is always without complaints.
And besides pizza, I didn't take anything there. Maybe there's a treasure hidden there, but.. Let others check it out, and I'll read it.
Good pizza for the Silverfish. The quality is good, there are no queues during the day at all. On Tuesdays I always take two pizzas for the price of one.