How the food is normal. You can eat alone. But when eating with a group, it becomes uncomfortable. The last 4-5 times, the same problem. Take a piece and all the filling from the neighboring pieces remains on it. Or an empty piece for you. It turns out that you won't be able to buy and eat. You need to have a "cutter", separate the pieces and you can eat. At the company level, I think it's a shame. Do not have sharp appliances, cut before baking. Or I don't see the situation any other way. Well, it's just that the filling in three pieces can "leave" on one. Sometimes they are undercut so that the difference in the size of the pieces is 2 times. Like, why cut through the center if you can blindly while talking to someone, for example.

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Дина

Level 3 Local Expert

Complete disappointment in Dominos. Basically, I always ordered in the app, occasionally at the checkout. Always when ordering pizza at the checkout, the guys were responsive, prompted when necessary. This time, (a friend's shift or other staff) I ordered a pizza that participated in the action. I was punched the full cost of a large pizza. I told the young man, who later turned out to be the director there, why he punched me the full price, he replied that I did not tell him about the promotion when ordering, I asked why he did not ask me if I was taking the promotion or not, he replied that he was not obliged to do so. You mean you don't have to? And who is obliged? I am not an employee of Dominos, I order mainly in the application, where the price is immediately indicated when adding pizza to the cart, how can I know this? In another chain of pizzerias, employees always punch pizza at a discount if it is the day of the promotion. At the same time, I was accused of being a bad customer, and with a grin, the young man repeated to me several times that he was not obliged to tell me anything. WHERE IS IT WRITTEN IN THE HALL THAT I NEED TO TELL AT THE CHECKOUT WHAT I WANT TO BUY FOR THE PROMOTION OR EVEN IN THE FLYER FOR THE PROMOTION? I understand if the manager would have answered me calmly that you need to inform me in advance about the promotion, and said, let's somehow solve this issue, but here it was how do I know which stock you want to buy, I don't know....Seriously? From Thursday to Sunday, there is only 1 promotion. And I had no idea that I needed to talk about it, because the shares were always counted automatically. I'm just shocked by this attitude. As a result, when refusing pizza altogether, the manager offered to outbid the discount receipt. I wanted to refuse, but I just felt humanly sorry for the other guys who work there, because then it will be pinned on them or there will be some kind of penalty. I took the pizza, purely humanly, although I had no desire. I understand if there was a huge queue behind me, and a full hall of people, and this "director" did not ask me: "Do you like the action"? There was an empty hall, and I was alone. Terrible customer orientation. I understand, maybe there is my mistake, but this is just not a condescending attitude towards the buyer on the part of the Domino's employee. You can solve everything peacefully, and not lash out with claims that I don't owe you anything. Now, of course, I will know what needs to be clarified about the promotion, but as I understand it, they often do not specify the promotion anyway. But I won't order pizza at Dominos anymore. And this is the first time I've written a bad review.

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Екатерина С.

Level 2 Local Expert

I am writing a review to thank the manager who competently got out of an unpleasant situation. I ordered (yesterday 03.11.2024) two pizzas through the website for delivery, as a result, one was mixed up. After the call and explanation, the manager offered several options for correcting the error. Since the time was late and the issue was resolved 5 minutes before the closing of the institution, I offered to solve everything the next day. We agreed that today, after a phone call, they will place an order for the right pizza. Everything was done great - the pizza is hot, appetizing and delicious. The emotions remained only positive. Thank you again for your customer focus and well-done work!

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