In addition to other negative comments, I leave the most positive feedback. The sales girl understands plumbing better than an ordinary plumber. It's not the first time I've come to them, I'm always polite and a very responsive seller. The management should definitely encourage her! Everything I needed was on sale, the main thing was that I did not find it at other points. And the best part is that prices are usually lower than in the same construction market! I highly recommend it, just go and see for yourself.
Disgusting!!! Girl, what are you working there for??? What would you say with any question from the buyer - we don't have such a thing??? And in the end, when I start looking myself, do I find what I need??? In comparison with your store, the most adequate and responsive sellers work on Tereshkova Street, from whom you can always buy something! That's it for me!
I bought a CD on 04/10/2020 at the Victory 15 store . When installing it on the same day, 2 hours later, a defect in the liquid water supply valve was discovered: The float, when the water level was raised, rose, but did not block the water. I informed the management of the company (not the store) about this by phone and received an answer: We are only sellers, we do not bear any guarantee for the goods sold, but a service workshop in Minsk carries it!!!!! The manager of this company very kindly asked how the compact was installed and how the water supply was carried out (more precisely, the connection of water to the tank). Before that, an old compact stood in place of the new compact, which worked for more than 10 years, was connected in the same way as the new one, but the only difference is that for some reason it worked, although it was connected in the same way as the new one. In short: the company has set a condition:We will take it back if the service center confirms the malfunction of the water inlet valve. Now the most interesting part! After contacting the service center (using Viber, which is the only way to get through to him), we were given such an interesting instruction
: (checkmark)In order to help you figure out the problem, you need to provide the following information:
- Full name of the client.
- Address (location of the product).
- Contact phone number.
- Photo of the purchase document (warranty card and receipt).
- A photo of the general appearance of the product from a distance (50-100 cm).
- A photo of the product indicating the location of the defect.
- Photos of the defect from different angles (2-4 pieces).
- Video of the defect (in case of leakage / noise).
- A brief comment about the problem.
(checkmark)!!! Applications are considered on a first-come, first-served basis, but no more than 3 working days!!!
(checkmark)Immediately after reading your application, the materials are sent to the quality service for consideration, after which a specialist is appointed or a decision is made, and you receive a notification.
(checkmark)Please be careful, the lack of any information obliges us to request clarifications, and the application is moved to the end of the queue. That's how it would be. If the company's management considers this information to be unreliable, I ask for a dialogue. I can answer for every written word.
The choice is not bad, but they let you down..I ordered a bathtub faucet from them and asked them to bring this model..But they let me down and didn't bring what I asked them to...It's not solid!!!!