Excellent administrators are polite, smiling, beautiful and with a pleasant sense of humor))very friendly staff! The doctors' care and attention! I want to come back again)
Many thanks to the wonderful Dr. Natalia Shelekhova and thanks to the entire staff of your clinic. Your professionalism and attentive attitude towards the visitors evokes
a feeling of deep respect and admiration.
We have been treating teeth with the whole family for more than 6 years. Thank you so much!!!
I can't fully appreciate the professionalism of the doctors, because I just couldn't wait for my appointment. I made an appointment with a doctor in January, waited a month for my appointment, they call me back a day later and say that the doctor is on sick leave. I understood the situation, we are all people and we are all sick. I asked to transfer 2 recordings at once with an interval of 2 weeks. I was told that everything was recorded and when the doctor comes out, they will reschedule the recordings. After that, they call me a couple of days later and tell me about postponing the next week. Of course, I also didn't specify about the transfer of 2 recordings, I came to my senses after a couple of hours, called back, and they told me that they didn't know anything and had moved only one recording. There is a place for a new one, but it will be there in 3 weeks. I asked the doctor to find out if it was possible to do this, to which they told me, well, you will come and ask him. That is, if it is not possible, then I will come find out this information and I will rock you back home? I had to agree to their terms. But the last straw was that the appointment they rescheduled for me turned out to be instead of 1.5 hours and 15 minutes of consultation, and they also found out about it the day before the appointment. I didn't have enough strength, I canceled all my appointments, and I'm looking for another dentist. Thank you so much for the irresponsible approach to your work. I won't even look at your dentistry anymore.
I took a 3D picture, the only place where there are no queues, signed up for a while, arrived, did it. Polite, competent staff. The room is neat and clean .Everything is fine!
I went to the surgeon with a very heavy tooth, it was alarming, because the tooth bothered me a lot (even after treatment in another clinic). It was removed very quickly and completely painlessly! The staff was pleasant, and during the operation they were constantly interested in my well-being and supported me. It's been 2 weeks now-absolutely no pain, after removing the stitches, the gum heals very quickly and does not bother. Many thanks to the doctors and nurses of this clinic, I will definitely contact you if I need more treatment!
I contacted Dr. Smile about the reconstruction of canals in the tooth, and Natalia Nikolaevna Shelekhova, a doctor, performed this complex treatment with a microscope. After two hours in the doctor's chair, I didn't feel any discomfort or pain. A very sensitive attitude, the assistant put a pillow under her head so that her neck wouldn't hurt) At the end of the treatment, a CT scan was taken to ensure a good result. For the first time in my life, I felt comfortable in the dentist's chair!!!! Almost fell asleep) Now I will treat my teeth only with this doctor🌺
Very unhappy! They started treating pulpitis, they paid 270 rubles for the first visit, they said they would contact them soon and let them know when the next appointment was!!! As a result, no one called for several months! When they called themselves, their program flew, they couldn't find who the doctor was, they asked how the doctor looked, etc.)))) When we found the doctor's name ourselves, they told us that she was on vacation now, and we needed to see her.... But we are not making a record yet....
As a result, the medicine fell out of the tooth.... 270 rubles were simply thrown away!!!!
Thank you very much, just a lot to the Dr. Smile clinic!!!
Special thanks to doctors Natalia Sokolko and Oksana Volodkevich, for their good attitude to patients, for caring for children, for the approach to children, interest in their comfort at the dentist and of course for professionalism! Thanks to these doctors, my child is not afraid of dentists and to treat teeth.
You are the best!🤍
It 's a terrible clinic , they say one amount during the consultation , after the treatment the amount is multiplied by two . They don't give a clear answer as to why. Moreover , they went to a paid consultation before treatment , and an initial consultation was entered into the receipt after treatment , although the doctor already knew and saw the tooth .
How can you deceive people like that , and if a person doesn't have as much money as you put up later?
I will not set foot in this clinic anymore, I will not recommend it to anyone.
So far, there has been 1 visit. I liked the doctor, the approach to the child (very patient))))) I would like his patience with this same child.😀😀😀 The cost is clear and adequate. I'll contact you here next time.
She treated the tooth with a doctor of the highest category, an extremely unpleasant doctor, during the treatment she told her assistant about some dolls, extremely unprofessional, not pleasant, talked to me as if I had come to her to ask for money
I want to sincerely thank you for such a cozy and calm tooth extraction)))
This is my first experience) and it was wonderful)
A very high level of service and professionalism of doctors.
And of course the atmosphere) wonderful conversations while anesthesia works from Soviet films to neural networks)))))
Thanks to Ilya Dmitrievich Mizhui and
Irina Shevtsova!
The administrators are completely inadequate. When I first went to the clinic, no one even asked if my tooth hurt. They just signed it up for a month in advance. OK, I waited for the recording. I liked the doctor Natalia Nikolaevna, but the hygiene was not done very well: she left the clinic and took out pieces of floss on her own. The last straw was today's appeal. I called the clinic with a very polite request to send my CBCT to the post office (I will clarify that the Romexis program allows you to do this and I even offered to help explain how to do it). The receptionist repeated to me three times on the phone, "We don't have such a technical capability," with sighs and hatred in her voice. I repeat, the program for snapshots has such an opportunity, they just don't want to do it. Customer focus is 0 out of 10, patient care is 0 out of 10. I ask the manager / director / chief physician to contact me to resolve the situation, because I need a picture by mail, I paid for it, but there is no way to use it, because there are practically no disk drives on any device now. The very fact that no one even tried to help, but just kicked off with ordinary phrases, is unpleasant.
Helpful and attentive doctors! Patient girls at the reception)
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Антон
Level 8 Local Expert
May 25, 2024
An excellent clinic with a high level of professionalism of doctors! I would like to express my gratitude to Konstantin Andreevich Takushevich, an orthopedic surgeon, for his professionalism and high level of work. Takushevich K. A. literally saved my tooth from removal by removing a metal tab from the tooth after unsuccessful treatment in another clinic (this procedure is very complicated and time-consuming, and the doctor in another clinic who put it on refused to take it out, claiming that it was simply impossible). Prices in private clinics in Minsk, plus or minus, are the same everywhere, but it is really difficult to find good specialists. I also want to mention the high qualifications of other doctors from Dr. Smile. I am currently being treated only here and can recommend this clinic.
The teeth of a 3-year-old child were treated at Svetlana Ivanovna's Haircut. At the first visit, we were delighted. She explained her every action to the child, so the treatment went without problems. They came out happy and did not hesitate to sign up for her next time. However, the next time the approach was completely different. The child unexpectedly closed his mouth at the beginning of treatment, while the doctor touched the gum, then the treatment went with difficulty. Somehow the seal was made, while the doctor often raised her voice "I won't let you out of here until I do the job", "I'll call my uncle", "you didn't come here to watch cartoons, but to treat a tooth", "I'm writing now "I didn't open my mouth" and you leave with a hole. As a result, we did not polish the seal, the sharp corners remained. At the same time, we were told "she will be standing there." The price of pleasure is 164 rubles. for a simple tooth.
Everyone has a "bad" day, but when working as a dentist with children, you need to be able to control yourself and find an approach. And with this approach, you can be treated for free in a polyclinic.
The whole family has been with Dr. Smile for many years.Tishchenko, Sakolko - you are the best, responsible, attentive doctors!!! We go to the doctor with the children without fear, and adults have already stopped being afraid...
Modern dental center. Polite staff. Convenient location. That's just not very good with parking and the prices are above average.
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Полина П.
Level 5 Local Expert
April 5, 2024
The doctors are competent, I really liked that all the staff are responsive and kind. The prices are affordable, I serve myself and watch the child, we immediately found an approach to the child
On July 21, I signed up for a consultation with a surgeon, asked about the cost on the phone, they told me 35 rubles. On July 28, after the consultation, I received a bill of 54 rubles for the consultation. After asking why they took 54p for the consultation, and not 35p. they said the cost has increased since Monday. No one warned about the increase! They left a bad impression about themselves.
It is very expensive ... the treatment of a tooth with three channels cost 1200 rubles. Check the prices if you don't want to be in an awkward situation)It feels like prices are talking from the top of your head. A check is not given when paying in cash…
I applied to this clinic on the issue of dental implantation. This procedure is very serious and expensive, so I wanted an experienced specialist who can be trusted with my health. After reading good reviews, I decided to go. I came to an appointment with O.G. Malenkin in March. The doctor was very polite, attentive, in general, there were no questions about his professionalism at that time. He explained how the operation was going, what tests needed to be done, what could and could not be done, showed in the picture what the implants would look like, we discussed the amount, taking into account that at that time there were jumps with the rate of $, I agreed, realizing that if the rate goes up, the amount will also increase. So I got my appointment and went to take all the tests that are needed before the operation. I passed all the tests, made a happy appointment, showed the results and set a date for the operation. I come to the same doctor, he pretends, or really did not find out that this is my first time and he does not have a treatment plan. Let's count everything over again, and out of nowhere the amount increases by 2 thousand white rubles, although at that time the $ exchange rate became much lower than it was. At the first reception, it was announced that bone augmentation was needed only in one place, the second time from two sides, in general, the story seemed to me as muddy as possible and I decided to consider some other option. I came for a consultation at another clinic, not only did I not need any bone augmentation, the price was lower by the 2 thousand bel. rubles that I was counted. Each doctor insures himself in case of non-engraftment and it is better to do a build-up than not, there are no questions about this, but how the price can change in 2 weeks is still a mystery to me. I will not recommend this clinic to my friends and family. I give 2 stars for the first impression of the doctor.
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Лилия П.
Level 4 Local Expert
February 10
I took a close-up shot and their device went off, they restarted it for 20 minutes. The quality of the image upset my dentist
The clinic is excellent. Everything is at the highest level. A great approach to the child, even the most harmful fidget will strengthen. But the prices are not the lowest for private medical centers.
Polite doctors for children, clean, but sooo expensive, for 2 baby teeth (there was very little caries in one) they counted almost 200 rubles (with a picture and fluoride coating), one milk tooth, a small hole 73 rubles.Kapets ...
And from the cons a nervous administrator. It was 24.10. We will not return from such prices anymore, I think that a small caries should be considered cheaper.
Thanks to Oleg Gennadyevich Malenkin, the surgeon
Oleg Gennadievich, I want to express my gratitude to you for your humanity, for your work, for taking on what others assured us was not worth even trying. When I came to you, I was just desperate. You saved my front teeth, although there was a very strong cyst, you performed an operation on me (October 2021), although I am very afraid of injections and in general the first operation in my entire life. And you and your assistant solved my problem with optimism and humor. Now I know for sure, there are doctors from God and it's YOU. thank you! I would like to wish you good health! the same positive !
It was necessary to take an urgent picture on a weekend evening, everyone either did not work or was lazy, a nice girl said come here, and another woman no less pleasantly and aperatively took pictures from 2 angles on a new digital X-ray, added explanations for the dentist, and paid a penny.
P. S. Because of the figures and explanations, I was able to calmly immediately send it to my dentist, (the tooth was depulped) prescribed anti-inflammatory drugs, and so I would have to open and clean the channels again.
Good dentistry. We have been treating teeth with the whole family for several years. The staff is at the highest level. The prices are uniform compared to other centers. Cheaper does not mean good. Many dentists have tried before them. We settled on a Smile.
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Вадим Тилльманн
Level 15 Local Expert
January 18, 2024
Excellent specialists, the most modern materials are used, friendly staff and a positive atmosphere.
As for the doctors and their assistants, great. As for the administrator, the girl is not one of the prettiest, she seems to be pleasant in her voice, but she shows with her whole appearance that she is about to explode, just give her a reason. Such people don't like people.(
High level of service, competent work of all staff: call center operators, administrators, doctors and their assistants! Thanks
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Alex Volt
Level 14 Local Expert
March 6, 2024
I didn't like the quality of the 3D image. Just where it needs to be treated, there are artifacts and less clearly than on the other side. Plus, they write only to disk. Everything is much more convenient and faster on a flash drive.