I've eaten many times here, on average. There is almost no filling in the pizza (all the ingredients are as thick as a hair), orders on busy days are 30+ minutes. A big plus is the 1 + 1 promotion (so the price at least more or less with the number of fillings converges). The tables are often dirty. Once the napkins were not reported. A couple of pizzas are really tasty and satisfying. New positions of "MEGA" pizza, I did not understand at all what is mega in them. If you didn't like something and write a review in the application, then the manager will call and apologize and give you a coupon for a 10-20% discount, customer orientation is on top. The staff is polite, I will help you with everything if necessary.
I made the delivery via the app. In an hour and a half, there was no pizza, no clear response from the call center, no response to the call from the pizzeria manager... The application lives "its own life".. the information does not correspond to reality. As a result, I canceled the order almost 2 hours after registration. And 15 minutes later, a pizza courier arrived 😬 they didn't even notify the courier that the order was canceled!!! In general, the disgusting service, the lack of organization of the process, and the persistent reluctance to order ever here.
I was picking up the order. Yandex courier. I was waiting for 2 lemonades to be made, there was also a dodster and pasta in the order. The cashier was giving orders to the guests. Mix up. I gave the delivery dodster to the guest. I say run and change it, it hasn't been opened yet. Then there was another queue of people. The cashier is with them again. After 7-10 minutes, I say: give me the package - I'll pack it myself. Result. The restaurant manager decided that there was no expectation of a fee and filed an appeal in support. Is that how they teach you in training? To cheat ? Bring out more employees or let the manager get into position, and not the organization suffers from such nonsense. It's disgusting. It's a shame. Does the management approve of such actions? The order is dated July 17th. 11.24.