Divan.by
9 reviews
September 7, 2024
We bought a new sofa for the apartment. A not very wide model was needed. After visiting many shops, we came to the Divan store.by in the city of Vitebsk on Pobedy Avenue,15. As a result, they chose the Slipson model. A very comfortable and beautiful sofa for zoning space. Yana's manager was very polite, told in detail about this sofa model, and also helped to arrange an interest-free installment plan for 6 months. Thank you very much!
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June 1, 2024
We bought a pouf and a small sofa in this store. We are very sorry that we turned to this store. We placed an order on March 22, and could pick up the pouf only on June 1. And then only after the scandal. The so-called managers in the store can't solve anything at all, just be rude.
If you have problems, the service will not help you much, because the factory is not even in Belarus. The quality department got in touch only after Pendal. The defective lid was changed longer than the pouf itself was transported. I was amused by the director's response that a conversation had been held with the staff. He should be solving problems with logistics and communication between departments, and not looking for extremes. It's good that I refused free shipping. It turned out that there were not enough legs in the lid. I had to rearrange them myself from the defective lid right in the showroom.
A pillow was promised as compensation for the delay, but no one gave it away.
The book of complaints and suggestions was also not given, they asked twice. She had to be found somewhere. They didn't wait.
The pouf is cute, but the quality of the pouf is very mediocre for that kind of money. The walls of the plywood have moved a little as a result, it falls a little on its side. The legs are unregulated and it will not be possible to correct the misalignment. You can paste felt feet to adjust the level. Inside, the seam is also slightly split, but not critical, it will work for the balcony.
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1
June 4, 2024
I went to the store to look at the furniture, not only is everything modern and beautiful, but also the wonderful friendly manager Yana helped me decide on the choice and suggested how to profitably purchase goods. I am very happy with the purchase, I did not have to wait long for delivery, even the closet was made earlier than the agreed deadline.
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September 19, 2024
They ordered a desk and a chest of drawers for their daughter's room for the school year. We worked with Marina's manager and got all the information we were interested in. Delivery and ascent to the floor are also without problems. Thanks!
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July 16, 2022
An excellent store, a large selection,the site is very informative, the furniture is stylish,I bought a sofa (Ebi 1), there was just a promotion, before the purchase I just went to see the managers Julia and Valeria told everything in great detail, offered different options taking into account my needs,told and showed everything in detail,sent options to Viber. To be honest, the only furniture store of all that I visited, in which everything was described to me in such detail.Thanks to the girls, they do their job perfectly!Everything was done promptly on delivery, the sofa was in stock.It took about an hour to assemble the sofa. Well, the sofa itself is simply gorgeous, soft, and it is comfortable to sit and sleep, and you can even sleep across, in our case it is a very suitable option, there are two linen drawers, spacious enough. The cushion covers are removable, and can be washed if necessary. The upholstery fabric is velour, our cat's fur does not stick, you can just brush it off with your hand. I'm thinking of adding a couple of decorative pillows. In general, I am delighted, I hope the purchase will last a long time, everyone at home is happy.Thank you Divan.by !!!!
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1
May 6, 2024
I ordered two cabinets, everything is great: both products and delivery. Special thanks to Marina's manager, I will contact you again)))
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1
April 5, 2022
I was in this store today, everything is clean, neat, the furniture is all stylish and unique, you can see the quality right away and a huge plus is the service. Valeria's manager took it well, showed everything, told, advised. I advise you to visit this store.
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April 22, 2022
We bought a Markful sofa - we are very satisfied with the sofa, the quality is good. The delivery service worked effectively, only slightly trampled on the handle of pulling out the sofa when unfolding. The loyalty policy for customers is good - they got a promotion and a discount on the next order. Special thanks to Valeria's manager!!!
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1
December 15, 2023
A good store, but the prices for chairs are high
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