The tablet was not charging, I turned to the Device, the tablet was in excellent condition, the receptionist examined it, accepted it, said it was necessary to change the socket, it was Sunday 15/12/24, that on 17.12 it would be ready to dial, the number 19 comes. no one calls, I typed, I hear in response is not ready and that a crack on the case appeared naturally when I handed over nothing there there were no cracks in the receipt, they broke and glued together with glue when opening, when my husband and I came, we were shocked, the tablet was bent, glue all over the glass. The answer of the brazen unscrupulous guys was like that. The receptionist accepted, examined the tablet, turned it over and turned it to open, if there were any defects, he would indicate them in the receipt. So we will sue, since they behave so brazenly, and the owner is like that.
It was necessary to change the battery on the iPhone 2020, They offered to leave the phone, an Apple ID with a password and a phone password. Otherwise, they refused to change the battery. I was surprised that they did not ask for a key to the apartment and a card with the CCV code. Naturally, I refused such a service. P.S. After Googling, a primitive solution to this issue was found on the network. It is a pity that the Device specialists have such weak competence....
I am satisfied with the work of the staff, Friendly, polite, attentive. They are willing to help, explain incomprehensible details. They do their job promptly. Personal thanks to Master Vladislav.
Terrible attitude towards the client, disgusting performance of their direct duties.
They gave the phone to replace the screen, as a result it came off after a week, they brought it back under warranty, as a result they heard a sufficient number of accusations of improper operation of the device, as a result they decided to re-give it to them for repair. The same situation!
For the third time, we went on the principle (we were already remembered there), allegedly ordered a screen from them, for a check, and we have been waiting for a call from them for half a year) And the most interesting thing is that the price is always different!
As a result, the phone is on the shelf👍class!
Don't waste time and money! All to the wind, take care of your nerves!
They ruined the phone for my own money, it's disgusting!
It all started in October 2023, when I urgently needed to change the battery in the 11th iPhone. The phone was purchased from MTS for Builders 3 years ago, during this time it was not opened, it worked properly. I usually change the battery myself, but from the 10th series they need to solder the chip, that's why I applied. Replacement price: 195p, I thought back then that for such an amount everything should be done beautifully. I've never been so wrong before!
When contacting the receptionist, he asked her to inform him if something was wrong with the phone. After 3 hours, they made it, took it away, and paid 195 rubles. I asked: are there any complaints about the condition of the phone? She replied no.
Already in the car, when I connected to the radio, I realized that the volume buttons were not working. I call the device and report the problem. They offer to change the train for 35p, I think nothing, let's be patient. Although the buttons worked properly before contacting the device, and even then I thought that it was brazen to demand money from a person for their joint.
A week later, a new train arrived and gave me the phone. After this disassembly, the silent mode switch slider also stopped working, and the girl from the reception told me that I NEEDED BUTTONS WITHOUT GPS, and the supplier brought them with GPS. And that they didn't break anything, it was my cables that were connected incorrectly. That is, complete nonsense (see the photo with the torn cable), but we agreed that in another week the right one would arrive and fix everything. Since then, I have gone there five times, called, left my contacts, I work in the Russian Federation, and waited until the right train was finally brought. I didn't get it.
Now about how things really were.
Recently, my studio monitor failed, I Googled the SC Axtel, which is in the new Omega. The device's neighbors.
I brought them a monitor to check, they almost fixed everything for free. And I thought: Let me give them my phone to check. Already in the evening of the same day, the repairman called me, said that the phone was all shaken up, it was in terrible condition, and the buttons did not work because the bypass cable was torn. It's hard to find him, but they'll try. After a week and a half, the phone was ready and I paid another 282 rubles for it.
Total: 195 rubles in the device + 282 = 477 rubles, I gave for replacing the battery, not counting spending on constant visits to the device, so that they would lie to me again and ask me to come later.
In addition, after the repair in the device, the phone was in terrible condition, as I said before. There were no safety nets, seals, bolts, etc., fingerprints everywhere, face ID was stained. We still couldn't figure out why it was necessary to disassemble the floor of the phone if the battery is on top of the 11m iPhone. Most likely, they tried to change the bypass loop in the device, but they messed up and somehow reassembled it. Or they just took out the necessary rare components from my phone, and they put a stick on me.
And yet: in Axtel, I was told that only in the previous week (as of 04/12/23, I contacted them then) 2 more people came to them after the device and this is a classic case. One girl's camera was broken on a 13m or 14m iPhone during a repair in the device, and the repairman just dared her in the eyes when she came to them again. Another grandfather had his 6th iPhone ruined.
Anticipating any ridiculous excuses from the management of the device: all my words are confirmed by photos, there is no need to write anything. You don't give a damn about your customers, constantly lie and provide low-quality services. THREE months later, you DIDN'T CALL, DIDN'T APOLOGIZE, JUST GAVE UP ON THE CLIENT. That's right: five more of the same ones will come in my place, which you will throw.
This is not a service center, this is a FARCE!
This is the destruction of the phone! 08.02.2023 at 4 p.m. I brought my iPhone SE (2022) in order to replace the battery. I was told to replace the battery and solder the chip (chip in order to see the battery status on the phone. Thus, the new battery will be visible or not) it will be about 2-3 hours with a cost of 145 BYN, but I have to leave them the phone password. I didn't specify the password, because finances are linked to the phone. The saleswoman told me that it would be impossible to check the phone without a password. I said I'd come and check it out myself. The girl did not tell me that soldering the chip without a password would not work. That's when we agreed that I left my phone turned off. I arrived at 18:45 to get the phone. They said that the chip was not soldered, since I did not leave the phone password. So they put an unknown battery in my phone and an error is burning in the settings. I told the girl that we had agreed that you would do everything, to which she replied that we had not agreed on anything. Then, at home, at night, the phone left 45% of the battery in economy mode on the table in "month" mode. At five in the morning, the phone was already completely discharged, and only 6 hours had passed — this is in economy mode and "month" mode.
In another service, I was told that the chip is being soldered from an old battery and no phone password is needed. I came the next day and told them to return the money to me, and they took their battery. The saleswoman (already another one) said that they would not do this in my presence. That is, the money will not be refunded.
I recommend that anyone who has suffered from employees submit an application to the Executive Committee on Consumer Rights.
I brought the child's old tablet to replace the charging socket. They said that the tablet was old and would not be able to find the socket, took a contact phone and did not call for a month. On the same day, I went to another service, where they changed the connector for me in 15 minutes, and when I asked if this could be, they said that my tablet was a popular model and spare parts were easy to find. Why didn't the master want to do it? The answer is simple - a simple and cheap job.
I give a low rating for one reason - there is no consistency between the salons on the availability of spare parts. Two phones were being repaired - one battery replacement, the other iPhone needed to replace the screen. The battery was replaced normally. But the screen was not replaced, on Tuesday they called from the salon which is located on Moskovsky Prospekt and clarified that there is a screen for such an iPhone model, come replace it in three hours, and today after the repair it turns out that there will be no such screen only tomorrow. What is the reason for the disagreement???? Please decide what you have at the time of ordering and what you don't have. Next time I will think about contacting you or not, advising your services to someone or not.
Excellent service. Quick contact, competent advice, goodwill. Jan rolled up the protective film on the Tecno Camon 19 NEO in a matter of minutes. I quickly consulted about the repair of the Samsung Galaxy A50. I will join this company.
Thank you very much for your efficiency and professionalism. They prompted, consulted and did everything quickly and efficiently! I am now your regular customer! Good luck, health, happiness and goodness!
The device is a super duper office . I got into the settings for a while and there the Chinese language I think well, everything got fine the girl from the device is polite and beautiful, let me help for a couple of minutes and I advise the phone to work.
I bought headphones from them yesterday, a copy of the AirPods Max. I saw a small dent in the store, asked if there were headphones from the window - they said no. the seller made a discount of 5 rubles for the dent. I checked the sound and the headphones themselves on the spot, everything was fine. they were spinning normally.
I came home, I wanted to put it in the case and the earphone started to creak, it turned with difficulty. after a while, it stopped.
less than a day has passed, I went to work with them in the morning. I put it on my head and the headphones crack in half. I wrote on Instagram - ignore it.
the money was not returned, the product was not replaced - nothing was done. the product was broken through no fault of mine, not even a day has passed since the purchase. they do not want to issue a refund because it is not marketable. This was the first and last time I came to this center. You've lost another client. thank you very much
Asked to replace the screen. Estimated at 90 bel.rub. the screen was glued, but at the same time a defect was inflicted, the fingerprint stopped working,the screen was not glued tightly, glue was left on the edges. On the call, the work was redone, but I will not apply anymore.
I replaced the battery se2020.
After the repair, I found a bright spot on the screen, and it is visible only on white. I came, showed it, and the problem was fixed. The battery holds the charge well. Thanks to the guys for the high-quality repairs)
It's not the first time I've contacted this service and every time the guys do wonders. Thank you very much. It's a pity that only 5 stars are the maximum, you deserve more.
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evseenko.live
Level 4 Local Expert
May 24, 2024
Disgusting attitude towards the client . The girl at the reception of orders cannot connect two words and explain something . The master never came out . I wanted to consult and repair the phone (change the speaker) in the end - they just sent it politely. I will never go and I do not advise anyone !
I am extremely disappointed with the experience of working with the company "Device". I do not recommend this company to anyone who values their time, money and nerves.
It was necessary to clean the garbage under the MacBook keyboard, they said 1.5 - 2 hours on the phone, but upon arrival at the service, the master began to assure that the keys on the mac do not unfasten and you only need to change the entire keyboard, which is clearly nonsense.
I would like to express my gratitude to the service center! We promptly helped to sort out the problem without taking a penny!
And the problem was that Xiaomi poco m3 simply did not turn on, as a result, after diagnosis, the phone worked and they did not charge us a ruble!
Thank you for your honesty and a quick solution to the problem!
Everything is at the highest level. The camera glass was replaced and the protective glass was glued! In another service center, they said to wait for the glass for at least a month and work for 2 hours of waiting. And then they delivered it in half a day and replaced it in 5 minutes! Many thanks to the specialists for their efficiency and good performance of all the work! I recommend it!
I wore it 3 times, they changed it twice, then one, then the second, and in the end the result was even worse than before the repair, before that at least it was possible to talk on speakerphone, but now there is no way at all!wasted time and money
Fortunately, at least it charges and works
A great repair point for phones and laptops! As well as the sale of accessories for them! We replaced the display on the phone and glued the protective glass, all in the shortest possible time! I recommend it!
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Show business's response
Alik Brent
Level 2 Local Expert
June 17, 2022
They work quickly and efficiently. Thanks for the help! Definitely like and give positive recommendations to friends.
Repair replacement of the button on the iPhone 25 min
It was done quickly and inexpensively
So they also made a camera
Thank you very much)))
For the quick repair