I really liked it. Atmospheric. Fast service. Live music. The guys sang very soulfully! Be sure to go. One disadvantage for me is that there is no menu in Russian. And the young waiters don't speak Russian.
I have visited this institution twice, so the assessment is based on the totality of visits: the first is positive, the second is extremely negative.
>First visit (positive):
My wife and child admired the large interior area surrounded by greenery, the atmospheric interior of the interior with many interesting elements such as a samovar or a typewriter. Parrots chirped against the background, and fish swam in the aquarium, which could not pass unnoticed by the daughter's eyes.
We ordered several items, among which were chicken soup and kharcho, which made a pleasant start for the future. We did not pay attention to the speed of serving dishes or the absence of waiters in the hall, because to our delight, live music performed by two wonderful young Georgian performers began in the institution. The pleasant aftertaste of the soups and the musical delight for the ears made it possible to add the institution to the piggy bank of approved ones. As it turned out, in vain
>Second visit (negative):
This time we took a responsible approach: we booked a table in advance for seven people, two of whom were children. Our friends, who had also visited this place before and were left with an equally pleasant impression of the visit, made their order: salads, hot dishes, coffee with dessert, banana milkshake. And just the last two positions will be discussed.
After placing an order, the waiter left to inform the kitchen and bar about the order, and we began to wait for our dishes. The table is gradually filled with dishes and drinks. And at one point, a shake is brought to the table. And then they bring cappuccino. To our remark that coffee should be served with dessert, the waiter spread his hands and said, "But the coffee is ready." We asked him to pick up the coffee and bring it hot along with dessert, as was originally announced in the order. The waiter went to the bar with coffee and returned with it, saying that the coffee was ready, they would not redo it, but we could order another one, which would be brought along with dessert. We refused because it was his mistake. The waiter left and after a while returned and began to shuffle from foot to foot, after which he ventured and asked which milkshake we ordered. Banana. And he brought vanilla. He said that he was ready to bring a banana from the bar, for which he would not have to pay. Nevertheless, the coffee continued to stand on the table and cool down. The milkshake was abandoned.
Next, the waiter called the receptionist to resolve the coffee issue. The receptionist said that according to her information, the waiter did not receive information that coffee should be served with dessert, that her employees never lie, and they admit mistakes in a timely manner and even more, they report them themselves. We explained the situation to her, but stubbornness and lack of customer orientation ended the dialogue at the table with her phrase:
"The waiter went to meet you halfway and will pay for a new coffee out of his money. But I want you to know that you are wrong."
It's disgusting, unprofessional and completely tactless.
In order not to disturb my friends, I asked the receptionist to step away from the table and talk separately. I was extremely discouraged by the peremptory tone in which they tried to assure us that the guests meant nothing to this institution. And another ten minutes of conversation did not break through the wall of stubbornness and unprofessionalism of this girl.
The client votes with finances. We're putting this place on the blacklist until better times. As the reviews show, something in the institution changes every three years.
There is complete freedom for children: a large territory, soft poufs in the middle, a lot of greenery, among which a cage with birds is hidden. There is an aquarium with fish and turtles in the interior.
A very pleasant place with delicious chkmeruli, drowning in sauce. Delicious lemonade. A pleasant Georgian balcony. There are a lot of European dishes on the menu, it's important for someone. I recommend.