On the plus side: the hotel is located between the airport and the north station. The center is relatively close. The rooms are clean, the furniture is of high quality. The breakfasts are delicious and more or less varied. The staff is helpful.
Minuses:
We booked a room for 3 people, which was specifically indicated. Upon check-in, all the accessories (bathrobes, slippers, hygiene, dishes) were for 2 people. Only after the reminder did the staff bring the missing items.
There are as many as 2 refrigerators in the family room, but there are no shelves for clothes at all. A tiny closet and a small drawer.
There is only 1 towel hook in the bathroom.
After several days of staying at another breakfast, a hotel employee suddenly announced that we had paid for breakfast for only 2 people - go and figure it out. It was only after communicating with the senior in the shift that the misunderstanding was resolved. No apologies.
There are too many such overlaps for this class of hotel and the cost of living. We do not plan to stay in this network anymore
Many thanks to the hotel for a comfortable stay during your vacation in Tashkent!! Our family loves this particular hotel chain very much and Tashkent did not disappoint)) The beautiful Malika became the face of the hotel in Tashkent for us!! A wonderful girl, very responsive, hospitable, tactful!! It was Malika who professionally and quickly helped us solve the issues that arose!! We understand that the hotel has a large number of guests, but Malika has done everything to make us feel that we are the most expensive guests!! Thank her very much!! We hope that the management will find an opportunity to celebrate such a valuable employee!!
The rooms are very comfortable, there is everything you need!! Bottles of water are brought constantly, which was very useful (it was +30 in Tashkent)). The rooms are very clean. The rooms are very quiet, which is important for us.
All the hotel staff- the guys from the reception, the maids, the restaurant and bar staff- are beyond praise!!
Good luck and prosperity!! Sincerely, the Belov family
The hotel is shabby, the location for a tourist is relative, far from all the attractions, there is nowhere to walk nearby. The room is clean, good bed linen. at breakfast, the service is like in a threesome, no one will offer coffee tea, where they make scrambled eggs and fried eggs at first glance it is not clear what to look for. in the evening, the hotel restaurant has a very long service, you have to beg to take an order. The cuisine is standard for the hotel, there are no local dishes, and those that are called as local recipes are distorted. Unfortunately, the pool and gym could not be evaluated.