Excellent location, in a quiet area.
Nice rooms. The heating is good, the interior is quite cozy.
There are many rooms with balconies.
You can put 2 bottles of water as a compliment. One is missing.
I think it's time to review the breakfast menu. He's good, but not great.
In general, everything is fine! But there is space to work before the assessment is excellent. The tea table is not updated, i.e. there is coffee, tea, sugar upon arrival, and everything the next day and after, a new set will not be brought. A trifle, but not very comfortable. I'm shooting a star.
Pros: location (quiet around, own territory, private Parking) ; event manager Galina; waitress Marina; delicious cuisine; good bartenders in the lobby bar. Fitness center, swimming pool, sun terrace, sauna, massage. Minuses: 1. There are no kettles in the rooms. 2. There are no irons and ironing boards in the rooms. 3. There are unsafe balconies in the old building (any neighbor can climb on the left and right). 4. The balconies are COVERED with birds to death (probably there is no cleaning). 5. There are outdated, complex safes in the old building. The main problem: COMMUNICATION with the staff (reception, booking department). Three working days were spent trying to a) try to get answers to questions about the hotel's services and opening hours in writing; b) try to find a number where at least someone would answer the phone. As a result, INCORRECT information was received verbally!
A great hotel. It is located near a park where you can walk in the evening. Delicious varied breakfasts. The rooms are well renovated. There is a swimming pool and a gym.
A large hotel is almost in the center of Karaganda. I must say right away, it is far from cheap, breakfast is included in the room rate. The room is large and spacious with an incredibly comfortable bed, pillow and blanket) The room has everything you need: bath accessories, bathrobe, slippers, cloths, water. Air conditioning, TV. The only thing that was not in the room was a refrigerator.
As for breakfast: the choice is acceptable, the food is delicious.
By the way, I would like to draw your attention to the fact that many foreigners stayed at the hotel. The British were definitely there, a whole delegation. After talking with them, it became clear to me that the guys had come not just to see the city, but to discuss business issues. In general, you can meet a wide variety of foreign guests at the hotel, which means that the hotel level is 5+.Keep it up! :)
The hotel positions itself as 5 stars, but when checking in, you can understand that at best it is a stretched 3.
Of the advantages: The hall of the hotel is good, there are no unpleasant smells, breakfasts are 4 out of 5.
Of the minuses: the room is ordinary for such money, there is no bottled water, there is no minibar, I asked to bring water, but they never brought it, documents for legal entities are written out once a week.
I do not recommend it.
The pool has been my favorite for many years! Nothing is more soothing than this sound, and it is very convenient for children to lie next to an adult and admire their child.
Excellent swimming pool, sauna. The breakfasts are so-so, you can be patient. The hotel is old but cute. In general, everything is sound. It's cold in the toilet/shower in winter. There is no underfloor heating.
We celebrated the graduation. Everything was at the highest level, the service is excellent, the dishes are delicious and varied, the interior is worthy of 5 stars. I advise you to hold events here, you will not regret it!!! Thanks to all the staff!!!
Nice clean pool. It's spacious. It's a good gym. Excellent coaches who know their business. Polite staff. The sauna is clean and warm. The water pressure in the showers is not always good. Good pressure is only in the last shower room. On the downside, sometimes there are a lot of people, especially when group classes are held.
Not bad for Karaganda. There are no restaurants or shops nearby, but there is a beautiful park. Meals for breakfast for 3 days. The pastry is cold. The fruits are not fresh
A very pleasant hotel. The cosmonauts' alley was especially touched by the territory where birch trees of various cosmonauts and astronauts of recent years were planted
Where did you find 5 stars? As much as in the review, so much in the hotel. A well-publicized place with purchased reviews. I came for work. A small conference room, like a pressure chamber, a household air conditioner cannot cope. There is no ventilation. The rooms are tiny, with a large bathroom with a small, slippery shower cabin. Towels had to be begged for, someone turned on the air conditioner in the room and took the remote control with them. The ironing room is not working, they say there are no ironing boards. Breakfasts for 3 +, for lunch they brought a hodgepodge, barely warm, the staff was not experienced, abandoned to the mercy of the guests. The price does not match the quality and service. 3 stars.
The rooms are a little tired. The buffet breakfast is quite good. It's also beautiful here in summer. You don't go to the park in winter, it's still dangerous.
The rudeness of the staff and the lack of loyalty to the early arrivals policy. The rooms are in Soviet style (carpet, yellow upholstered furniture, so-so mattress). 5 stars is a joke. It doesn't even reach 3. Prices are 100 bucks per day. No no, I'm not coming back.
Great place!
The only certified five-star hotel.
There are rooms ranging from standard single to presidential Suite.
There are more than two restaurants on site.
A large hotel complex with a fitness center and its own lobby bar. Convenient location and beautiful views of the park area. A favorite place of foreigners and stars.
I liked everything. The room was clean, cleaned every day, all bathroom accessories were supplemented. I especially liked the lobby bar, as well as the location, very quiet and peaceful. Roman met me at the reception, very cheerful and pleasant. The waiters are very attentive. I will definitely stay there.
A standard hotel, but the prices are simply overpriced by at least 50%. For this money, you can rent a beautiful 5-star hotel in Astana. There is a swimming pool, sauna, gym. But it's not worth the money. If they revise their pricing, it will meet expectations.
Great rooms. Nice kitchen and lounge. Awesome Zuma cafe. Competent events, an excellent administrator and of course the bar is thoughtful and the food is excellent.
There is also an excellent fitness center at the hotel. There's a cool gym and a swimming pool with a sauna. Everything is at a high level. Clean and legible!! I advise you to check the whole range of services for yourself!!! You will not be disappointed!!!!
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Инкогнито 3867
Level 5 Local Expert
December 23, 2024
Room service defied logic. Coffee and tea were not updated throughout the stay. In the shower, the shower gel and shampoo were updated at random. The staff doesn't always seem to see the difference. Not 5 stars far away. Breakfast is fine. The location is remote, but quiet, and the park is nearby. It was a good repair. They won't last long with this attitude to housekeeping. The swimming pool and steam room for the hotel are “good".
It's a long way to 5 stars. The rooms are very simple, not new, not modern. It's fine in terms of fullness, but in general, not for that kind of money. Breakfast is inferior to any 4* network. The bar-restaurant, with an unchangeable menu and prices, also leaves much to be desired.
A wonderful and very beautiful place, polite staff, delicious food, and most importantly, the cleanliness is amazing, thank you very much for your hospitality.
Well, what five stars, why are you deceiving people? I was faced with the fact that the mattress is very (very, very) soft, it is not possible to sleep, my back and neck are numb, then my head ached. They responded to the request to change the mattress after 4 days, and did it so that they would be left behind, just changed to the same one from the next room (shame on you)
A spacious courtyard area. There is a parking lot. A large conference room, which allows you to hold various events. Excellent restaurant and service. Everything is clean and tidy.
Excellent hotel, high-level service. The breakfasts are very tasty. The staff is very kind and smiling! The only drawback is the outdoor pool, the wall is all scuffed, cracked. It requires urgent repairs, otherwise the view will spoil the impression very much!
Good day! I have a good impression about the hotel as a whole: excellent breakfasts included in the price,excellent password-free Wi-Fi everywhere, even pulls to watch movies,warm throughout the hotel,cozy,pleasant atmosphere,pleasant, polite and responsive staff, thank you very much to everyone, but...and then I want to draw the attention of the management not to save money for us, the money is frankly normal and for a high cost, I want the room Not to have a torn bathrobe, tulle on the windows, and not just curtains, so that there are not single-chamber bags in the windows that let in the cold, the wind, the howling in them from the wind is terrible, and I did not sleep normally one night,since there was a blizzard and a blizzard, it's time to change the carpet in the rooms and lobby, it's all stained, as well as the TV remote control is dirty (there are covers for them) also, there are not enough towels for the declared 5 stars, I had only 3 (large and 2 small) and there was not a single shelf in the shower itself, there was no place to put shower accessories, everything fell and lay on the floor, the impression was spoiled (
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Andrey A.
Level 11 Local Expert
January 26
It seems to be considered the best hotel in Karaganda. In fact, keep in mind: 1. There are a lot of rooms for smokers and they are, of course, smoky. 2. Breakfast is very average, but you can live with it. 3. There are no complaints about the staff, everything is within the bounds of decency, except that there is a free pool and a sauna, but they are in no hurry to talk about them!!! 4. The building and grounds need a coordinated renovation.
An excellent hotel, the best in Karaganda, there is also a spa and fitness, a swimming pool, a 24/7 bar. Breakfast could have been better, but it was still on the level.
The hotel is old and the rooms are appropriately shabby , mice were running in the lobby , the location of the hotel is not very convenient for going to the city center , only taxis , there are a lot of locals in the lobby and it is not always pleasant to be
Excellent staff, nice rooms, lots of services and excellent cuisine on the ground floor in the bar!
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Максим Фроянц
Level 11 Local Expert
September 25, 2024
It's a good hotel, but it doesn't look like a 5-star hotel. There are small cosmetic joints in the rooms + location. In general, I was satisfied! All the World!
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Гульмира Бекжанова
Level 12 Local Expert
November 2, 2024
Great interior!
Special thanks to the cook!
Dishes for all 5 stars, I really liked it!
The service staff!
A solid four! Convenient entrance with large Parking, spacious rooms with everything you need, including a good quality shaving kit, a bar (although the selection of beer is small and only bottled), decent breakfasts, friendly staff. I recommend
I have repeatedly stayed at this hotel during business trips. Probably the best hotel in Karaganda. It is very reminiscent of the Holiday Inn chain hotels. The service is excellent, the breakfasts are very good, as is the menu in the libby bar. Cozy and quiet. I recommend it!
The price is inadequately inflated. The condition of the room is 4, there is old furniture. The entrance lock is terrible, you can insert and remove the card for five minutes until it opens.
Breakfasts are not bad if you live for a couple of days. The menu has not changed in almost three months.
I advise you to consider another long-term accommodation option.
The nearest shop and cafe are 20-25 minutes on foot.
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Велеслав
Level 15 Local Expert
May 13, 2024
This is probably a great place in Karaganda itself where you can stay. Prices are above average in the city - everything is super decent inside - the staff is polite, everything is clean and delicious!
The first time we were in Karaganda, the welcoming party rented us this beautiful hotel.
Everything was on the level. The lobby bar is good, the food is on the level. At the beginning, the air conditioner did not work in the room, they reacted quickly and fixed something there. The staff is helpful. The pool is not big, but it is enough to swim a little.